Howto:Ilink TeamCall for Salesforce.com – ilink Kommunikationssysteme GmbH – 3rd Party Product
Product Name
ilink TeamCall for Salesforce.com.
Certification Status
TBD
Category
3rd Party UC/CTI solution for a CRM system.
Functions
ilink TeamCall for Salesforce.com offers these key features:
seamless Salesforce.com CRM and workflow integration, customizable
high audio quality through your innovaphone/SIP phone
familiar call control through your innovaphone/SIP phone: answer call, hold call, consultation call, transfer call end call
easy click-to-call of your Salesforce.com contacts
speed dial
automatic inbound call screen-popup: contacts, leads, cases etc.
full Salesforce.com wrap-up call workflow
save your phone call reports as Salesforce.com tasks or events
latest calls and My calls today lists for quick overviews
supports Salesforce.com Lightning, Service Cloud Console and Classic modes
compatible with Windows and macOS
easy install through Salesforce.com CallCenter - no client component
Product Version: v5.1.16
Innovaphone Version
Innovaphone IPVA
Release: Version 9.00 hotfix 14 (9.061046) with Tapi/TSP v8
Vendor
ilink Kommunikationssysteme GmbH
Kurfürstendamm 67
D-10707 Berlin
Germany
Tel.: +49 (0)30 28526-0
Mail: sales@ilink.de
Web: https://www.ilink.de/de/products/salesforce_officeedition/index.html
Description
ilink TeamCall for Salesforce.com is a 3rd-party software service to connect a Salesforce.com CallCenter with an innovaphone system/PBX.
ilink TeamCall for Salesforce.com is a service which is easily activated for all Salesforce users through Salesforce Call Center settings, i.e. no client deployment is needed. Clients use their innovaphone devices and benefit from seamlessly integrated telephony call-control features and supported Salesforce CallCenter workflows.
ilink offers a smart, flexible and independent solution for your innovaphone telephony system. It’s an easy to administer and secure solution at low cost. Associate your Salesforce records consisting of contacts, accounts, cases, leads and other Salesforce objects with your telephone activities and call-related data to maximize outbound call activities, streamline inbound service calls and get a quick overview of your call activities through Salesforce.com reporting.
Summary
ilink offers a CTI/call center adapter for Salesforce.com telephony integration since 2006. We cooperate with Salesforce.com and innovaphone to offer efficient telephony workflows through a leading cloud CRM system so our customers increase their customer satisfaction in their daily phone conversations.
ilink created TeamCall for Salesforce using Salesforce OpenCTI interface to offer Salesforce.com customers a future-proof telephony integration that works best in an innovaphone telephony environment.
Customers of ilink TeamCall for Salesforce.com can rely on ilinks 25+ years of experience in linking UC software with telephone systems, powering over 1 million endpoints all around the world.
Prices: ilink offers three different feature-sets, “basic/standard/advanced plan”. Please contact our Professional Services team for details.
Contact
Thorsten Evers
Professional Services - ilink Kommunikationssysteme GmbH
Tel.: +49 30 28526-0
Mail: thorsten.evers@ilink.de