Howto:Lotus Notes Domino - IBM - 3rd Party Product: Difference between revisions

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{{Category:3rdParty CTI and UMS applications}}
{{Category:3rdParty PreviousProducts}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty PreviousProducts|{{PAGENAME}}]]
[[Category:3rdParty CTI and UMS applications|{{PAGENAME}}]]
 


==Functions==
==Functions==

Revision as of 10:55, 25 August 2020



Product Name

Certification Status

Referralprod.PNGThis product is listed due to a customer testimonial. No tests have been conducted by innovaphone.

Testing of this product has been finalized August, 2011.

Category

This category lists previously tested 3rd party products.

Information about those products may be outdated.

Use of those products in combination with innovaphone is on your responsability.

We always recommend to do tests in your own laboratories with current versions before live operation.

Please note that innovaphone itself does not provide any technical support for products and applications described here. This is exclusively provided by the third-party manufacturers themselves, who can be reached via the contact details mentioned in the articles.


Functions

  • CTI and UMS application

Version

6.5

Vendor

IBM

Description

Short summary of the most important features:

  • Unified messaging (fax, voice mail, SMS)
    • Voicemail saved as a wave file or MP3 file in the mailbox of the user
    • Ability to listen to recorded voicemails via the Notes client plug-in or on the telephone
    • Read mails in inbox, appointments. tasks to user on phone
    • own answering machine with 6 different messages (internal / external)
    • rule-driven answering machine, for example, because of calendar entries (ie, eg, at entry time / holidays etc. will be issued a prepared text message)
    • Fax can be sent directly from the Notes client and Notes applications (eg: CRM)
      • Transmission priorities
      • delayed sending
      • Convert various attachments to fax format
      • Delivery of incoming faxes as TIFF / PDF / Format PDFA
      • bulk fax sending
      • Windows printer driver
      • Interfaces to ERP systems
      • Fax on Demand Server
    • SMS services to Notes client
  • CTI solution
    • integration in Notes client (Mail / Calendar / Tasks / Contacts)
    • display call data on-screen
    • control phone(dial, hang up, call forwarding)
    • Chat and instant messaging integrated with Notes and Sametime
    • Status bar(display of internal and external partners) with image, presence status of awareness and calendar entries.
      • click-to-dial
      • Display call forwarding configured on monitored partners
      • pickup calls from partners or forwarding calls to them via drag and drop
      • Status monitor as floating bar on the screen
      • Tabs of the status bar can be grouped
    • Multi-site capability
    • Multi PBX concept
    • import phone-book form mail client or LDAP/ODBC database
    • possibility to integrate custom databases to use their data for the CTI application

Summary

This solution proved to meet the expectations in the following customer projects:

  • Diakonie Hochfranken


The integration with innovaphone PBX is implemented using CAE Caesar CTI Software.

Contact

Karl Heinz Goller
IBIS Gesellschaft für System und Datentechnik GmbH
Allersdorf 17
95463 Bindlach
Tel: +49 9208 689 10
Mail: KarlHeinz.Goller@ibisonline.de


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