Howto:Lotus Notes Domino - IBM - 3rd Party Product: Difference between revisions

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<intern>[http://mantis.innovaphone.com/ckl/view.php?id=67499 Mantis 67499]</intern>
<internal>Mantis 67499</internal>


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[[Category:Compat|{{PAGENAME}}]]

Revision as of 16:46, 10 October 2012



Product Name

Certification Status

Referralprod.PNGThis product is listed due to a customer testimonial. No tests have been conducted by innovaphone.

Testing of this product has been finalized August, 2011.

Category

Category:3rdParty CTI and UMS applications

Functions

  • CTI and UMS application

Version

6.5

Vendor

IBM

Description

Short summary of the most important features:

  • Unified messaging (fax, voice mail, SMS)
    • Voicemail saved as a wave file or MP3 file in the mailbox of the user
    • Ability to listen to recorded voicemails via the Notes client plug-in or on the telephone
    • Read mails in inbox, appointments. tasks to user on phone
    • own answering machine with 6 different messages (internal / external)
    • rule-driven answering machine, for example, because of calendar entries (ie, eg, at entry time / holidays etc. will be issued a prepared text message)
    • Fax can be sent directly from the Notes client and Notes applications (eg: CRM)
      • Transmission priorities
      • delayed sending
      • Convert various attachments to fax format
      • Delivery of incoming faxes as TIFF / PDF / Format PDFA
      • bulk fax sending
      • Windows printer driver
      • Interfaces to ERP systems
      • Fax on Demand Server
    • SMS services to Notes client
  • CTI solution
    • integration in Notes client (Mail / Calendar / Tasks / Contacts)
    • display call data on-screen
    • control phone(dial, hang up, call forwarding)
    • Chat and instant messaging integrated with Notes and Sametime
    • Status bar(display of internal and external partners) with image, presence status of awareness and calendar entries.
      • click-to-dial
      • Display call forwarding configured on monitored partners
      • pickup calls from partners or forwarding calls to them via drag and drop
      • Status monitor as floating bar on the screen
      • Tabs of the status bar can be grouped
    • Multi-site capability
    • Multi PBX concept
    • import phone-book form mail client or LDAP/ODBC database
    • possibility to integrate custom databases to use their data for the CTI application

Summary

This solution proved to meet the expectations in the following customer projects:


The integration with innovaphone PBX is implemented using CAE Caesar CTI Software.

Contact

Karl Heinz Goller
IBIS Gesellschaft für System und Datentechnik GmbH
Allersdorf 17
95463 Bindlach
Tel: +49 9208 689 10
Mail: KarlHeinz.Goller@ibisonline.de


<internal>Mantis 67499</internal>

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