Howto:Lync Server 2010 - Microsoft - 3rd Party Product
Product name
Certification Status
The tests for this product have been completed and it has been approved as a recommended product (Certification document).
Testing of this product has been finalized December 5th, 2003.
Category
Category:RecProd CTI and UMS applications
Functions
Fax, fax polling, voice services (answering machine, text to speech, voicemail), CTI, SMS, WAP, etc.
Version
Caesar IP 4.02 02
Caesar CTI 1.03 07
VoIP Capi 1.6.2e
Vendor
CASERIS GmbH (former called CAE Elektronik GmbH)
Description
Unified Messaging serves as a platform for all telecommunication services. Telephone/voice, answering machine, fax, SMS and WAP, Computer Telephony Integration (CTI), and fax polling, eMail, sending and sometimes even the good old telex are handled in a unified manner. This results in a single user interface the user is acquainted with and common logs with date, time of day, service, duration etc.
Many Unified Messaging users start with fax service and extend the system later.
We therefore recommend a modular system such as caesar®. Those systems are flexible and future-proof and can be adapted to the respective user’s communication requirements.
caesar® Unified Messaging provides the following features:
- Connections with all established telephone systems (ISDN and IP) and telecommunication services.
- Telecommunication integration for MS Exchange/Outlook, Lotus Notes/Domino, SAP R/3, Novel GroupWise.
- Open interfaces e.g. for LAN, UNIX, LINUX, AS/400, iSeries, HOST, HP Digital Sender fax terminals.
Unified Messaging means faster information flow, message processing, easier decision making, increasing productivity and optimized information management.
GroupWare products such as Lotus/Notes/Domino, Novell GroupWise or MS Exchange are equipped with eMail interfaces. For other telecommunication services there are only insufficient or no interfaces at all.
caesar® bridges this gap utilizing all basic performance features with additional features, such as e.g. fax, voice, SMS, CTI. Due to user-friendly professional integration in Exchange/Outlook, GroupWise or Notes interfaces the user does not need to learn a special handling. Easy operating, automatic switching applying cost-efficient times and routes (LCR), receipt and editing directly at workstation reduce costs, increase efficiency and provide a quick amortization.
Competitive Analysis
caesar® provides all performance features of a modern Unified Messaging system. The employment of special modules fulfills the requirement for high availability in cluster environment. caesar® is characterized by distinct integration features in any environment.
caesar® increases the telecommunication value of Groupware and mail systems such as Notes, Exchange or GroupWise. Since the end user does not need to leave his accustomed client for message processing, the training efforts for user and administrator are minimal. We must emphasize the one-hundred percent integration in Lotus Notes/Domino, MS Exchange/Outlook or Novell/GroupWise. This integration results in a total user administration in the address-book already implemented Groupware.
Other UMS providers often apply CTI software by subcontractors; the missing integration is disadvantageous.
caesar® CTI has been fully integrated in Notes respectively Exchange and can be administered there. The journals are filed in the groupware database.
With caesar®, the phone number of incoming calls are resolvable through each Notes/Exchange databases without having to adapt the database. The dialing can be done from any application (e.g. Word document or Internet page). The distribution of the CTI Client is performed by the Notes- (Exchange-) Client, all other functions will be administered centrally minimizing the so-called First Level Support.
Caesar CTI can be connected to all current telephone systems through Third Party TAPI or CSTA interface. V.24, LAN or ISDN interfaces are available as data circuits. For host applications, Caesar provides an Appli/Com file interface which can be realized easily.
A Caesar Host user working both at an IBM Host and with Lotus Notes (MS Exchange) can for instance create messages from the IBM Host to a fax addressee and send it via Caesar connector for Lotus Notes (MS Exchange). The message will be handled in Notes (Exchange) in the same way as if it had been originated in Notes (Exchange). The user can see whether the message has been transmitted successfully in the Notes (Exchange) journal.
For more than 35 years, CAE Elektronik GmbH has developed, manufactured, installed and maintained telecommunication solutions; ISO9001 has been certified.
Pricing
no information available
Contact
| CASERIS GmbH | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Am Birkenfeld 1-3 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 52222 Stolberg | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Tel: | +49 24 02 76 54-321 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Fax: | +49 24 02 76 54-567 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Mail: | info@caseris.de | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Internet: | www.caseris.de | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||