Howto:MidaVoiceAttendant - Mida Solutions - 3rd Party Product: Difference between revisions
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[[Image:Mida_company_logo.jpg||200px|right]] | [[Image:Mida_company_logo.jpg||200px|right]] | ||
==Product Name== | ==Product Name== | ||
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If you have a dedicated product page (not a generic vendor page) in English, also put the link below | If you have a dedicated product page (not a generic vendor page) in English, also put the link below | ||
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Mida Voice Attendant http://www.midasolutions.com/ | Mida Voice Attendant, | ||
[http://www.midasolutions.com/mida_products.php?c=2&p=8 product page] | |||
==Certification Status== | ==Certification Status== | ||
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(you need to apply it twice, first as template {{..}}, seconds as category [[..]]) | (you need to apply it twice, first as template {{..}}, seconds as category [[..]]) | ||
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{{Category:RecProd | {{Category:RecProd Call Center Applications}} | ||
[[Category:RecProd | [[Category:RecProd Call Center Applications]] | ||
==Functions== | ==Functions== | ||
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During working hours, the system automatically answers the call, asking the needed information to forward the call to the final destination. The system may recognize the called extension both via DTMF and via Voice Recognition. The system uses a powerful market leader Voice Recognition engine, available in many European languages. | During working hours, the system automatically answers the call, asking the needed information to forward the call to the final destination. The system may recognize the called extension both via DTMF and via Voice Recognition. The system uses a powerful market leader Voice Recognition engine, available in many European languages. | ||
During Out of Service Time, the system gives an automatic answer to the caller, after that performing in different ways depending on its configuration. Example of different behaviors may be: | During Out of Service Time, the system gives an automatic answer to the caller, after that performing in different ways depending on its configuration. Example of different behaviors may be: | ||
* Hang-up with message | |||
* Call Forward to external Number | |||
* Call Forward to Voice Mail | |||
==Version== | ==Version== | ||
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[[Image: | [[Image:Mida_company_logo.jpg|200px]] | ||
http://www.midasolutions.com | |||
==Description== | ==Description== | ||
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Out of working time, the system send a message to the caller related to the working status, and triggers one of the following behaviors, depending on configuration: | Out of working time, the system send a message to the caller related to the working status, and triggers one of the following behaviors, depending on configuration: | ||
* Courtesy message and hang up | |||
* Call transfer to an external number | |||
* Call Transfer to Voice Mail | |||
Easy to use WEB interface is available for configuration and management of the system; powerful statistics to check system behavior are available in automatic way. | Easy to use WEB interface is available for configuration and management of the system; powerful statistics to check system behavior are available in automatic way. | ||
Main capabilities of WEB configuration interface are: | Main capabilities of WEB configuration interface are: | ||
* Modify default messages provided with the Voice Attendant product with custom messages according to customers needs | |||
* Modify working time parameters | |||
* Keep simple directory lists, without being experts of Voice Recognition Tools Grammatik | |||
==Competitive Analysis== | ==Competitive Analysis== | ||
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Mida Voice Attendand is a unique solution for enabling Automatic Voice Recognition. | Mida Voice Attendand is a unique solution for enabling Automatic Voice Recognition. | ||
Main focus of our solution is: | Main focus of our solution is: | ||
* Quality: Loquendo engine is used, market leader in voice technology | |||
* Reliability: each call is answered and is managed according to the configured path | |||
* Customizations: Mida is available to work with the customer and find the best solution for its business | |||
* Easy to use: no training nor difficult configuration, the system automaticaly generates its wording data base | |||
* Best customer management, by using customized voice messages both in answering and in transferring phases | |||
==Remarks== | ==Remarks== | ||
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- add link to product test report here | - add link to product test report here | ||
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[[Howto: | [[Howto:Automated Attendant - Mida Solutions - Testreport]] | ||
==Pricing== | ==Pricing== | ||
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| Fax: || +39 049 870 8721 | | Fax: || +39 049 870 8721 | ||
|- | |- | ||
| Mail: || [mailto:marco. | | Mail: || [mailto:marco.cortese@midasolutions.com marco.cortese@midasolutions.com] | ||
|} | |} | ||
[[Category:Compat|{{PAGENAME}}]] | [[Category:Compat|{{PAGENAME}}]] | ||
Revision as of 10:52, 6 November 2007
Product Name
Mida Voice Attendant, product page
Certification Status
This product is being tested right now. The test is not yet completed.
Category
Category:RecProd Call Center Applications
Functions
Mida Voice Attendant is one product of the powerful Mida eFramework suite. Mida eFramework is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances. The following Mida eFramework products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling Please refer on the related Wiky article for more information on the other products.
Mida Voice Attendant is an automated attendant solution that allows callers to be automatically transferred to specific extensions without any manual operation. It uses flexible and configurable IVR interface and a powerful Voice Recognition tool for the recognition of the name or of the office the caller is looking for.
As a summary, the Application performs as following. During working hours, the system automatically answers the call, asking the needed information to forward the call to the final destination. The system may recognize the called extension both via DTMF and via Voice Recognition. The system uses a powerful market leader Voice Recognition engine, available in many European languages. During Out of Service Time, the system gives an automatic answer to the caller, after that performing in different ways depending on its configuration. Example of different behaviors may be:
- Hang-up with message
- Call Forward to external Number
- Call Forward to Voice Mail
Version
1.2.3
Vendor
Description
Mida Voice Attendant is an automated attendant solution that works in SIP VoIP environments, triggering different actions depending from time schedule. All different behaviors are configurable depending to customer needs.
During working time, the system gives a welcome message and, after that, asks for the identifier (name or office, for example) of the person the calling is looking for. Thanks to this information the phone call is forwarded to the destination number while a courtesy message is sent to the caller. Depending on configuration, different actions may be put in place in case the called number is busy or not answering: message back to the caller, call transfer to Voice Mail or to a different number, activate a specific queue waiting for called number availability, while an information message is sent back to the caller.
Out of working time, the system send a message to the caller related to the working status, and triggers one of the following behaviors, depending on configuration:
- Courtesy message and hang up
- Call transfer to an external number
- Call Transfer to Voice Mail
Easy to use WEB interface is available for configuration and management of the system; powerful statistics to check system behavior are available in automatic way. Main capabilities of WEB configuration interface are:
- Modify default messages provided with the Voice Attendant product with custom messages according to customers needs
- Modify working time parameters
- Keep simple directory lists, without being experts of Voice Recognition Tools Grammatik
Competitive Analysis
Mida Voice Attendand is a unique solution for enabling Automatic Voice Recognition. Main focus of our solution is:
- Quality: Loquendo engine is used, market leader in voice technology
- Reliability: each call is answered and is managed according to the configured path
- Customizations: Mida is available to work with the customer and find the best solution for its business
- Easy to use: no training nor difficult configuration, the system automaticaly generates its wording data base
- Best customer management, by using customized voice messages both in answering and in transferring phases
Remarks
Howto:Automated Attendant - Mida Solutions - Testreport
Pricing
Contact
| Marco Cortese | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Mida Solutions | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| via Vigonovese, 115 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 35127, Padova | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Tel: | +39 049 762 9752 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Fax: | +39 049 870 8721 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Mail: | marco.cortese@midasolutions.com | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||