Howto:MyApps Cloud - Order Process: Difference between revisions
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Revision as of 16:27, 10 November 2023
Applies To
This information applies to
- Order Process for the myApps Cloud v13
The article describes the order process of a myApps Cloud PBX.
You can also get a quick overview via our innovaphone Videos myApps Tutorials:
- English:
- German:
The installation and the use of the "myApps Cloud Service" requires the conclusion of a set of documents between the reseller (or the end-customer, or the reseller on behalf of the end-customer) and innovaphone. There is an online process in place, which will guide you through the process.
Use the following steps, to apply for a myApps Cloud instance:
Step 1:
- Use your already existing credentials to access my.innovaphone.com
- In case you do not have an account yet, please create a new personal user account.
Important: Please enter your real name and a valid business e-mail address including a company domain. Fictitious (such as it@..., innovaphone@..., tech@..., etc.) or private email addresses (such as ...@gmail.com, ...@hotmail.com, ...@web.de, etc.) are not permissible and will lead to a rejection of the documents.
- In case you do not have an account yet, please create a new personal user account.
- Every personal user account can be associated to various company accounts.
- In case you want to create a new company please press 'Create company account' (on the left side - pop-up menu).
- Is the company already existing on my.innovaphone.com, kindly ask a responsible person to invite you to this company (button 'invite person' , and enter your email address).
- For every single company, you might now add an independent contract (button 'Add contract' )
- If you have been invited to a company and you do not see the button 'Add contract' , check the 'Authorized persons' -tab and verify your permissions in this company account.
- Select 'myApps Cloud service' contract and continue the guidance.
Notice: The 'myApps Cloud service' needs the following documents to be accepted:- 'myApps Cloud service', which contains the conditions of the cloud service
- 'Software rental', which is a frame contract and has to be accepted only once
- 'Data processing agreement', which ist not listed here - but you can see it on the next page
- Optional later - 'Hardware rental' , which is a frame contract and has to be accepted only once
- Optional later - not yet selectable - the 'Automatic iSC Reloading Service' , as this must refer to an already existing 'myApps Cloud Service' .
However, we recommend that you add this 'Automatic iSC Reloading Service' later (after your cloud instance has gone live)
More details here 'Automatic iSC Reloading Service' or in a short Video Tutorial in 'iSC-English' and in 'iSC-German'
- Press button 'Continue'
- The next window shows you the required contracts once again:
- A. 'Contract for the innovaphone myApps Cloud Service'
- B. 'Contract on renting innovaphone Software products'
- C. 'Data processing agreement'
- Press button 'Continue'
- You should read the next four pages for contract A, check your data and at each end of the pages confirm them with the button 'Continue'
- 1 'General information about the myApps Cloud Service'
- 2 'Verification of your data' and check the two boxes at the bottom of the page
- 3 'Special notes for the myApps Cloud Service' and check the box at the bottom of the page
- 4 'Offer to conclude a contract for the myApps Cloud Service' and check the confirmation-box
- concluding now all by pressing <Submit offer "myApps Cloud services">.
- Follow the instructions for frame contract B, the "renting innovaphone Software products" in the same way
- there are only Pages 1 - 3
- and concluding it by <Contractually binding order / accept contract>
- The next window summarizes, and directs you to the contract C, the 'Data processing agreement'
- Press button 'Continue'
- Read 'Offer to conclude a data processing agreement as per Art. 28 (3) GDPR' and check the last confirmation-box
- concluding it by pressing <Accept offer "Data processing agreement">
- Another summary window follows
- Press button 'Continue'
- On the last page, you will be asked 'Which domain can be used to identify the installation?'
Notice: To create a cloud instance, a unique and meaningful domain name is needed. This domain name is essentially used:- as System Name inside your Cloud PBX,
- to create internal user names (if you are considering to use federation in future, it might be helpful to use the same domain name, you are using already as company email),
- to identify your cloud instance in the Devices App (perhaps, in a future stage, you may have more than one domain to manage, thus, a meaningful domain name is very helpful).
- if you already have a 'myApps On-Premise' installation, and you will have an additional myApps Cloud instance, it is recommended NOT to use the same domain name for the additional 'myApps Cloud' installation
- in this case you might call it e.g. 'customer-cloud.domain.com'
- Insert the estimated number of ports for users and trunks
- In the line for 'Grant access rights for partner domain' , only a partner domain which is also running on the innovaphone myApps Cloud should currently be entered
- As soon as the process is concluded, you will receive a copy of the submitted documents by email.
Step 2:
- Following, innovaphone will check the submitted information. If everything is fine, the myApps Cloud Contract will be accepted by innovaphone.
- The respective cloud instances will be created by innovaphone and by email, you will receive an installation link, generally about 24 hours after registration.
NOTICE:
- If you want your myApps Cloud Service to be located in the new innovaphone PREMIUM environment, let us know this BEFORE executing the installation link
- ... easy via reply to this ticket email with the notice ... "I want the 'innovaphone myApps Cloud PREMIUM' !"
- Currently the myApps Cloud PREMIUM is still in pilot mode.
- Of course, the fully automated GEOredundancy as well as the 5-day power blackout protection is already fully available.
- After the sales release, an additional 'iSC socket amount/p.m.' will be charged for this.
- However, the 24x7 cloud operations hotline will also be available to you at that time.
Step 3:
- Within a time-frame of 10 days, you should
- carry out the installation, which will take eventually 5 to 10 minutes (details to the 'MyApps Cloud - Installation' here ), and
- the Cloud Instance has to be in operations, using iSC.
In case of doubts, please enter in contact with mailto:cloud@innovaphone.com