Howto:PBX-Designer - K-Businesscom - Partner App

Product Name

K-Businesscom GmbH PBX-Designer

Vendor

K-Businesscom (KBC; formerly Kapsch BusinessCom) is a leading ICT solution and service provider and digitalization partner. KBC combines certified technology expertise with industry know-how as a consultant and end-to-end digital business engineer. In the DACH region as well as Romania and the Czech Republic, the company develops new business models with its customers on its own KBC platforms with IoT, AI and other software applications.
The 130-year history of the Kapsch Group and the many years of experience and distribution of KBC as a market leader for network solutions, collaboration, data center infrastructure, security and managed services, combined with the technologies and services of numerous international manufacturers such as Cisco, Microsoft, HPE, Fortinet, Ciena, AudioCodes and innovaphone form the basis for our innovative strength.
KBC Germany has particularly established itself in the areas of directional radio, IT security, intelligent network, managed services and VoIP. Specially developed cloud solutions tailored to channel partners, carriers and enterprise customers are operated by KBC and also offered as pure white label Made-in-Germany solutions.
The employees of K-Businesscom are convinced that digital technologies can create value, protect the environment and improve our standard of living. With its digitization expertise, KBC therefore intends to make a significant contribution to promoting the European data economy in conjunction with corresponding sustainability in the coming years.

K-Businesscom GmbH - About us

Description

The PBX-Designer for innovaphone is a PBX management application that provides an easy and graphical user interface, without the need to use the innovaphone PBX-Manager app.
The integrated Call Flow Designer allows the user to graphically design call flows. Individual flows can be created and each step can be annotated. The complex nesting and integration of announcements, DTMF functions, agents, call forwarding or timers are available in a simplified way as well as the integration of a voicemail box. However, a reference to further flows is possible.

K-Businesscom GmbH - About this application

Functions

• Audio files (Upload and convert offline, record via the website, play and download)
  
• Define pickup groups and program function keys
  
• Define executive users and coworkers and program function keys
  
• Mananage time switches more easily
  
• Configure Exchange sync
  
• Configure your waiting music
  
• Call Flow Designer
  

The integrated Call Flow Designer allows the user to graphically design call flows. Individual flows can be created and each step can be annotated. The complex nesting and integration of announcements, DTMF functions, agents, call forwarding or timers are available in a simplified way as well as the integration of a voicemail box. However, a reference to further flows is possible.

Licensing

When installing the PBX-Designer, you agree to install and use the open source product ffmpeg.
The ffmpeg application is installed when you install the application and is used for audio conversion in the application.

The number of licenses required is dependent on the number of ports you have licensed in your PBX:

Lic | Ports
1 | 1-20
2 | 21-40
3 | 41-70
4 | 71-100
+1 | every next 100

Example 1: If you have 13 PBX-Port licenses installed, you will need 1 service licenses.
Example 2: If you have 101 PBX-Port licenses installed, you will need 5 service licenses.

Versions

Compatible innovaphone firmware versions

• innovaphone V13r1
• innovaphone V13r2
• innovaphone V13r3

Application versions used for interop testing

• K-Businesscom PBX-Designer 1.0.473
• innovaphone V13r1sr41
• innovaphone V13r2sr16
• innovaphone V13r3srbeta2

Configuration

Install the PBX-Designer via the App Store

Possibly you’ll have to go to AP Manager > Settings and change the App Store URL (to point to an App Store hosted by K-Businesscom).
Then go to the App Store itself (in AP Manager) to search and install the PBX-Designer:
File:Beispiel.jpg Then go to the App Store itself (in AP Manager) to search and install the PBX-Designer:
File:Beispiel.jpg
File:Beispiel.jpg

Add an App instance

Select the newly installed App on the left of the screen, then click the Add button.
File:Beispiel.jpg
Fill in PBX-Designer as Name, your PBX domain as Domain and both Passwords fields.
The other fields (Webserver path, Database name & user) are automatically generated, and should not be modified. Click Save to create the instance.

Start PBX-Designer instance

The PBX-Designer app is already started automatically. Now the instance you just created, should be started as well.

First click on PBX-Designer on the left (Installed apps), then click on the instance to make the row turn blue. Now click on the Start-button.
File:Beispiel.jpg

Create the PBX-Designer App object via the PBX Manager

Close AP Manager and open PBX Manager:
File:Beispiel.jpg
Click on the “AP PBX-Designer” icon, enter the correct number of licenses, and click on the green “Create the object now” button.

Give users access to PBX-Designer via templates

Click on Templates inside the PBX Manager, and enable the PBX-Designer app for the correct template (typically Config Admin).
File:Beispiel.jpg
Now the PBX-Designer app is ready to be used by all users with the Config Admin template, by clicking on the 9- squares icon in the lower-right corner.

Logging

If something goes wrong, a logfile is required to analyze the problem. Logging must be enabled in two steps: first on the app, then on the instance.
Go to AP Manager, and select PBX-Designer on the left under Installed apps. Now directly click Diagnostics (without selecting an instance first). Enable logging and click Save.
File:Beispiel.jpg
Now select the PBX-Designer instance (the complete row turns blue when selected), and again click the Diagnostics button. At least select the App trace flag (depending on the problem), and Save.
File:Beispiel.jpg
Now reproduce the problem.
The logfile can be visualized via the Display link, or downloaded via the Save link.
File:Beispiel.jpg

Usage

It is important to us to achieve the highest possible usability, which makes an explanation of the functions unnecessary.
Unfortunately, this does not always succeed.
Here you can find a video showing the setup of the different app functions step-by-step.
PBX-Designer If you have any further questions, please feel free to contact us via email.

Contact

K-Businesscom GmbH

Sperberweg 8

41468 Neuss Germany

Tel: +49 (2131) 9526 828

Fax: +49 (2131) 9526 800

Mail: App-Support-DE@k-business.com

For any questions please refer to our contact page.