Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

Product name

samwin

Certification Status

The tests for this product have been completed.

Testing of this product has been finalized July 2017.

Functions

Short summary of the most famous features:

• Busy lamp field
• comprehensive queue management
• Call park function
• preference queuing
• music on hold
• automatic and individual night mode
• malicious call recording
• unified communications (SMS, Email - integration)
• MS Outlook integration

Version

7.3 / 8

Vendor

telecommunication software gmbh

Description

SAMwin.CBC is a state-of-the-art computer-based console. The entire solution uses SIP for all queuing and transfer operations. In addition to typical operator functions, SAMwin provides individual queue management that can be configured according to different criteria.

The product comes with a bundle of outstanding features like automatic operator greeting, malicious call recording, busy lamp field, LDAP synchronization, presence information and much more. SAMwin.CBC 4.5 is ergonomic and has been designed in such a way as to facilitate the use of all the functions, which are used on a regular basis. Using the mouse has become more or less redundant.

Contact

telecommunication software gmbh

Grabenweg 58

6020 Innsbruck

Tel: +43 512 9390

Fax: +43 512 9390 333

Mail: office@telecomsoftware.com

Web: www.telecomsoftware.com / www.samwin.net

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