Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product: Difference between revisions
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Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to alarm scenarios. Paired with the flexible and modular web client, samwin has the perfect tools to integrate fully into the client processes. | Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to alarm scenarios. Paired with the flexible and modular web client, samwin has the perfect tools to integrate fully into the client processes. | ||
samwin switchboard client: | |||
A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting. | |||
==Contact== | ==Contact== | ||
Revision as of 09:32, 12 July 2019
Product name
samwin
Certification Status
The tests for this product have been completed.
Testing of this product has been finalized July 2017.
Category
Category:3rdParty Call Center Applications
Functions
Short summary of the most famous features:
- Busy lamp field
- comprehensive queue management
- Call park function
- preference queuing
- music on hold
- automatic and individual night mode
- malicious call recording
- unified communications (SMS, Email - integration)
- MS Outlook integration
Version
7.3 / 8
Vendor
telecommunication software gmbh
Description
The rapidly developing market promotes solutions which are characterised more and more by flexibility, customer interactions, and dynamism. With samwin 8, telecommunication software provides one of the most flexible contact centre applications, defined by outstanding client and user proximity. Alongside many contact centre functions around routing, reporting, and interfaces, efficient operation, excellent customer satisfaction, and first-class customer experience in particular are the central elements of the samwin solution.
Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to alarm scenarios. Paired with the flexible and modular web client, samwin has the perfect tools to integrate fully into the client processes.
samwin switchboard client: A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting.
Contact
telecommunication software gmbh
Grabenweg 58
6020 Innsbruck
Tel: +43 512 9390
Fax: +43 512 9390 333
Mail: office@telecomsoftware.com
Web: www.telecomsoftware.com / www.samwin.net
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