Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product
Product name
SAMwin.CBC
Certification Status
Certification in Progress
Category
Vermittlungsplatz, Operator Console
Functions
Short summary of the most famous features:
- Busy lamp field
- comprehensive queue management
- Call park function
- preference queuing
- music on hold
- automatic and individual night mode
- malicious call recording
- unified communications (SMS, Email - integration)
- MS Outlook integration
Version
4.1.4
Vendor
telecommunication software gmbh
Description
SAMwin.CBC is a state-of-the-art computer-based console. The entire solution uses SIP for all queuing and transfer operations. In addition to typical operator functions, SAMwin provides individual queue management that can be configured according to different criteria.
The product comes with a bundle of outstanding features like automatic operator greeting, malicious call recording, busy lamp field, LDAP synchronization, presence information and much more. SAMwin.CBC 4.1 is ergonomic and has been designed in such a way as to facilitate the use of all the functions, which are used on a regular basis. Using the mouse has become more or less redundant.
Competitive Analysis
Pricing
Contact
telecommunication software gmbh
Grabenweg 64
6020 Innsbruck
Tel: +43 512 9390
Fax: +43 512 9390 333
Mail: office@telecomsoftware.com
Web: www.SAMwin.de / www.SAMwin.net