Howto:Sendnumber App - effexx - Partner App: Difference between revisions

Latest revision as of 16:01, 14 May 2024

Product Name

effexx SendNumber-App

Certification Status

This App is listed due to a customer testimonial. No tests have been conducted by innovaphone.

This App was listed April 11th, 2022.

Vendor

In order to make your business infrastructure and your communication processes efficient and secure, you not only need innovative technologies, but also solutions that are precisely tailored to your specific goals and requirements. The areas of telecommunications, information technology, security and software technology are constantly changing. Optimizing your technology flow requires selecting products and technologies that bring measurable benefits to your business. effexx advises you reliably, competently and individually on this.

effexx - Über uns

Description

The Sendnumber app allows users to choose which phone number they want to use to make outgoing calls. All extensions of existing waiting queue objects are automatically available for configuration.

The Sendnumber admin app allows admins to assign and remove phone numbers to users.

Functions

Set the outgoing number
Reset to own number
Permission management

Provided APIs

Websocket
PbxAdminApi

Licensing

No license is required for this app

Prerequisites

Edited trunk object with "Name as Number" option via Advanced UI
If you use myApps via browser, https is required

Versions

Compatible innovaphone firmware versions

innovaphone V13r2sr9

Application versions used for interop testing

effexx SendNumber-App 130001
innovaphone V13r2sr9
innovaphone AP Platform 100013

Configuration

Edit the trunk object

The SendNumber app edits user objects on the "External" attribute, which has been available since software version V13R2. In order for this option to be taken into account for outgoing telephony, the trunk object must be adjusted via the Advanced UI. It is also important to note that after this adjustment, it should first be checked whether this will result in restrictions on outgoing telephony with regard to call number display or call diversions.

In rare PBX constellations, errors can occur at this point. Innovaphone support should be contacted first. This function has nothing to do with the SendNumber app, but is just a feature of the innovaphone PBX that is required.

Install the App

The following series of images shows the installation sequence of the SendNumber app from the AppStore.

SendNumber - Admin App

With Sendnumber Admin App, the outgoing phone numbers of the existing waiting queues can be assigned to individual or all users.

SendNumber - User App

With the SendNumber user app, users can select their outgoing phone number.

Known Issues

- There was an error in the app file name. When updating from 13R2 SR10 to a higher version, the old App Service must be uninstalled.
- The User needs a configured Number in PBX. Otherwise the Userapp don't show anything. Users without number are not supported.

Release Notes

130001 - SR10
- Startversion
130002 - SR11
- fixed an issue with AvatarApi in small pbx sceanrios.
- changed appname in binary with companyname as prefix
130003 - SR12
- fixed an issue with untrusted or self signed webserver certificates on pbx
130004 - SR13
- compatibility with 13R3 PbxAdminApi Security
130006 - SR14
- compatibility with 13R3 - Sendnumber-User fills external attribut with Waiting Queue or own user extension. Before that a null value was presented to own number
130007 - SR15
- Add new Option for using the "External" Field of Waiting Queues
- Add new Option for Node Support
- Add new field for individual prefix
130008 - SR16
- New Settings Checkmark did not work sometimes
130012 - SR18
- Bugfix: App is now trying to reconnect to the PBX if connection was not established immediately
130013 - SR19
- Added new option to set custom number.

Contact

effexx its GmbH
Obere Industriestraße 8
57250 Netphen

Anton Sterdner
Tel: +49 271 7095-220
Fax: +49 271 7095-4200
E-Mail: apps@effexx.com

@@ Line 1: / Line 1: @@
-==Produktname==
+[[Image:Effexx-logo01.png||150px|right]]
-effexx SendNumber-App
+==Product Name==
+<!-- Mandatory topic. -->
+<!-- replace CompanyName & ProductName by real names and add URL to productpage -->
+[https://www.effexx.com effexx] SendNumber-App
 ==Certification Status==
-<!-- do not remove comment. Will be added by innovaphone upon document check & app availablity on appstore
+<!-- do not remove comment. Will be added by innovaphone upon document check, app availablity in innovaphone-appstore & operational check -->
+{{Template:Compat_Status_referral_product_new|type=App}}
+This App was listed April 11th, 2022.
+==Category==
+<!-- Do not change this section and do not remove comments. Will be set by innovaphone upon document check -->
+[[Category:Partner_Apps|{{PAGENAME}}]]
+[[Category:3rdParty CTI and integrations|{{PAGENAME}}]]
+{{Category:3rdParty CTI and integrations}}
+==Vendor==
+<!-- Mandatory topic. -->
+<!-- Place optional company logo. Don't change logo size. -->
+[[Image:Effexx-logo01.png|150px]]
+<!-- Give some introducting words about the vendor itself. -->
+<!-- At max 3 sentences, no novels. -->
+In order to make your business infrastructure and your communication processes efficient and secure, you not only need innovative technologies, but also solutions that are precisely tailored to your specific goals and requirements. The areas of telecommunications, information technology, security and software technology are constantly changing. Optimizing your technology flow requires selecting products and technologies that bring measurable benefits to your business. effexx advises you reliably, competently and individually on this.
+<!-- For further information refer to vendor website via link -->
+[https://www.effexx.com/ueber-effexx effexx - Über uns]
+==Description==
+<!-- Mandatory topic. -->
+<!-- place optional product logo or functional overwiew. -->
+<!-- Give description about the main product purpose. -->
+<!-- At max 3 sentences, no novels. -->
+The Sendnumber app allows users to choose which phone number they want to use to make outgoing calls. All extensions of existing waiting queue objects are automatically available for configuration.
-{{Template:Compat_Status_referral_app_new}}
+The Sendnumber admin app allows admins to assign and remove phone numbers to users.
-Documentation of this product has been finalized March 15th, 2022.
--->
-==Kategorie==
+==Functions==
-{{Category:3rdParty Contact Center Applications}}
+<!-- Mandatory topic. -->
-[[Category:Referral Product|{{PAGENAME}}]]
+<!-- Give functional description about the application. Use formattings if needed -->
-[[Category:3rdParty Contact Center Applications|{{PAGENAME}}]]
+<!-- Preferred format is a short list of functions/buzz words offered by the product -->
-==Voraussetzungen==
+* Set the outgoing number
-*   innovaphone PBX, ab V13R2 SR9
+* Reset to own number
-*   innovaphone APP Platform Version 100013
+* Permission management
-*   Angepasstes Trunkobjekt mit "Name as Number" - Option über Advanced UI
-<!-- Keywords: CLIP, Sendnumber, myApps Sendnumber, Outgoing, ausgehende Nummber -->
+=== Provided APIs ===
+<!-- Optional topic. -->
+<!-- name APIs which product provides - if any -->
+<!-- e.g. some of these https://sdk.innovaphone.com/13r2/doc/reference.htm#APIs -->
+* Websocket
+* PbxAdminApi
-==Information==
+==Licensing==
-Mit der Sendnumber-App können Nutzer auswählen, mit welcher Rufnummer sie ausgehende Anrufe tätigen möchten. Für die Konfiguration stehen automatisch alle Durchwahlen von bereits existierenden Waiting-Queue-Objekten zur Auswahl.
+<!-- Mandatory topic. -->
+<!-- Give information about costs and licensing model. Use formattings if needed -->
+No license is required for this app
-Die Sendnumber-Admin-App ermöglicht es Administratoren, den Usern Rufnummern zuzuweisen und zu entfernen.
+==Prerequisites==
+<!-- Optional topic. -->
+<!-- If applicable, name any system requirements / technical requirements. For example, if the function of the free app requires the use of software for which a fee is charged. -->
+*   Edited trunk object with "Name as Number" option via Advanced UI
+*   '''If you use myApps via browser, https is required'''
+<!-- Keywords: CLIP, Sendnumber, myApps Sendnumber, Outgoing, ausgehende Nummber -->
-Verfügbare Funktionen der SendNumber-App
+==Versions==
+<!-- Mandatory topic. -->
+<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all -->
+===Compatible innovaphone firmware versions===
+<!-- List compatible major innovaphone firmware versions. Several listings are valid -->
+* innovaphone V13r2sr9
-*   Setzen des ausgehenden Rufnummer
+===Application versions used for interop testing===
-*   Zurücksetzen auf eigene Rufnummer
+<!-- Give used versions for testing of both innovaphone and 3rd-pty product -->
-*   Verwaltung der Berechtigung
+<!-- replace 3rd-Pty-Application by real name -->
+* effexx SendNumber-App 130001
+<!-- adjust tested innovaphone FW -->
+* innovaphone V13r2sr9
+* innovaphone AP Platform 100013
+==Configuration==
+<!-- Mandatory topic. -->
+<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty application -->
+<!-- It is required to provide a PDF-formatted config document. -->
-===Anpassung des Trunkobjektes ===
+===Edit the trunk object ===
-Die SendNumber-App bearbeitet Userobjekte am Attribut "External", welches seit der Softwareversion V13R2 verfügbar ist. Damit diese Option bei der ausgehenden Telefonie berücksichtigt wird, muss das Trunkobjekt über die Advanced UI angepasst werden. Ebenfalls gilt es zu beachten, dass nach dieser Anpassung zunächst geprüft werden sollte, ob hierdurch Einschränkungen bei der ausgehenden Telefonie bzgl. Rufnummernanzeige oder auch Rufumleitungen entstehen.
+<br>
+The SendNumber app edits user objects on the "External" attribute, which has been available since software version V13R2. In order for this option to be taken into account for outgoing telephony, the trunk object must be adjusted via the Advanced UI. It is also important to note that after this adjustment, it should first be checked whether this will result in restrictions on outgoing telephony with regard to call number display or call diversions.
 <br><br>
-''In seltenen PBX-Konstellationen kann es an diesem Punkt zu Fehlern kommen. Hier sollte zunächst der innovaphone-Support kontaktiert werden. Diese Funktion hat noch nichts mit der SendNumber-App zu tun, sondern ist nur ein Leistungsmerkmal der innovaphone-PBX, welches benötigt wird.'' ''<br><br>
+''In rare PBX constellations, errors can occur at this point. Innovaphone support should be contacted first. This function has nothing to do with the SendNumber app, but is just a feature of the innovaphone PBX that is required.'' ''<br><br>
 [[Image:Effexx-sendnumber-AdvancedUI-01.PNG]]<br>
@@ Line 41: / Line 101: @@
 [[Image:Effexx-sendnumber-AdvancedUI-02.PNG]]<br><br><br>
-===Installation der App ===
+===Install the App===
 <br>
-In der folgenden Bilderreihe wird die Installationsabfolge der SendNumber App aus dem AppStore dargestellt.<br><br>
+The following series of images shows the installation sequence of the SendNumber app from the AppStore.<br><br>
 [[Image:Effexx-sendnumber-01.PNG]]<br>
@@ Line 70: / Line 130: @@
 ===SendNumber - Admin App===
-Mit Sendnumber-Admin-App können einzelnen oder allen Nutzer*innen die ausgehenden Rufnummern der vorhandenen Waiting Queues zugewiesen werden.<br>
+With Sendnumber Admin App, the outgoing phone numbers of the existing waiting queues can be assigned to individual or all users.<br>
 [[Image:Effexx-sendnumber-admin-01.PNG]]<br>
 ------------------------------------------<br>
@@ Line 77: / Line 137: @@
 ===SendNumber - User App ===
-Mit der SendNumber-User-App können Nutzer*innen ihre ausgehende Rufnummer auswählen.<br>
+With the SendNumber user app, users can select their outgoing phone number.<br>
 [[Image:Effexx-sendnumber-user-01.PNG]]<br>
 ------------------------------------------<br>
-==Kontakt==
+==Known Issues==
-effexx Telekommunikation GmbH<br>
+- There was an error in the app file name. When updating from 13R2 SR10 to a higher version, the old App Service must be uninstalled.
-Grube Neue Haardt 1<br>
+<br>
-Siegen
+- The User needs a configured Number in PBX. Otherwise the Userapp don't show anything. Users without number are not supported.
+==Release Notes==
+'''130001 - SR10'''<br>
+- Startversion<br>
+'''130002 - SR11'''<br>
+- fixed an issue with AvatarApi in small pbx sceanrios.<br>
+- changed appname in binary with companyname as prefix<br>
+'''130003 - SR12'''<br>
+- fixed an issue with untrusted or self signed webserver certificates on pbx<br>
+'''130004 - SR13'''<br>
+- compatibility with 13R3 PbxAdminApi Security<br>
+'''130006 - SR14'''<br>
+- compatibility with 13R3 - Sendnumber-User fills external attribut with Waiting Queue or own user extension. Before that a null value was presented to own number<br>
+'''130007 - SR15'''<br>
+- Add new Option for using the "External" Field of Waiting Queues<br>
+- Add new Option for Node Support<br>
+- Add new field for individual prefix<br>
+'''130008 - SR16'''<br>
+- New Settings Checkmark did not work sometimes<br>
+'''130012 - SR18'''<br>
+- Bugfix: App is now trying to reconnect to the PBX if connection was not established immediately<br>
+'''130013 - SR19'''<br>
+- Added new option to set custom number. <br>
+==Contact==
+effexx its GmbH<br>
+Obere Industriestraße 8<br>
+Netphen
-Peter Stock<br>
+Anton Sterdner<br>
-Tel: +49 271 7095-200 <br>
+Tel: +49 271 7095-220 <br>
 Fax: +49 271 7095-4200<br>
-E-Mail: vertrieb@effexx.com
+E-Mail: apps@effexx.com
 <!-- == Related Articles == -->