Howto:Softwarephone and terminal server enviroment or thin clients

Having innovaphone softwarephone running on thin clients

Applies To

This information applies to

• innovaphone softwarephone or myApps softphone App

More Information

informations about thin clients and Client/Server thin clients

Problem Details

The softwarephone or myApps softphone App needs a local sound card, which means it makes little sense connecting an USB Headset on the server (in the server room) and pass the USB cable till the local workplace. You want to connect the USB audio cable on the local PC you are working on - the thin client.

As the whole user interface (e.g Windows and Applications) is running on the server, you will need an USB sound proxy (Client Audio Mapping in Citrix Speak), and will look like this:

Headset <--USB--> Thin Client (PC) <---- TCP/IP -------> Server (Citrix Metaframe)

The thin client sends the USB sound data as uncompressed audio to the Server, because there is the softwarephone/myApps softphone running. There the data will be processed, compressed and sent via IP. This is not a nice solution - wasting bandwidth and creating delay (having also an extra delay for sending data between the thin client and the server).

Conclusion

A thin client with Windows operating system is the recommendation for such a setup. Here you install the softwarephone locally and control it from the Citrix/Terminal-Server using myPBX or phone-App. The myApps-Softphone App cannot be controlled by the RCC-App or phone-App, therefore you cannot use it as a replacement for the locally installed softwarephone.

As an alternative, you can of course use ip-hardphones instead of the locally installed softwarephone.

Additional hints

When starting the myApps-Windows-Client in the Terminal-Server, we recommend to disable the Headset-SDKs using DISABLEHEADSETS - since the headset control will be done also locally at the softwarephone.

Also check the known issues for TerminalServer or Citrix entries.