Howto:Using the Voicemail object as a post call review

Applies To

This information applies to

• innovaphone Voicemail

Build 60039 and later

• IPXXX with PBX, V6, SR1 and later

More Information

This is a Simple Script to redirect a caller to the voicemail object after having called in a callcenter. The caller gets to choose to give a grade from 1 - 6, which is then saved as textfile.

Please notice that the script, paths and default messages are in German

To change this, please take a look at the Customization section

Configuration prerequisite

A few preconditions are assumed:

• a Voicemail object vm:3 is existing

• a User Klaus:123 is existing

Configuration

• Place the downloaded script in your CF directory (e.g.: CF0/rufbewertung/*)

• Configure your vm:3 Script-Url to point to the Script in the main dir (e.g.: http://127.0.0.1/DRIVE/CF0/rufbewertung/bewertung.xml)

• Setup a Function-Key for Klaus:123 using the Redirect function.
  • Set a Name you desire to show on the phone (if available)
  • Set the Redirect number to 3123 (vm number + Klaus number)
  • Set the checkmark Redirect Active Call to active

With this done, you are basically all set.

Testing

To test the script, please proceed through the following route:

• Start a call to the user Klaus:123
• After Picking up the call, press the configured Redirect button twice to redirect the caller directly to the voicemail object
• The caller is now asked to input a grade from 1 - 6.
  • Making a wrong input causes a announcement informing that the input is invalid, asking for a right one.
• Finishing the firs input, the caller is asked to input another grade for the second question.
• After all questions are answered, a file containing the choices is written.
  • The file can be found at CF0/rufbewertung/bewertungen/<date>/_<local number>-<external number>.txt

Customization

Changing the audio

If you want to change the audio, please take a look at the script itself.

I have marked the locations, where the audio is being loaded, explaining what the announcement is stating.

To create announcements for your testing environment, i advise you to check out fromtexttospeech.com[1] , creating the corresponding messages and converting them through the Innovaphone Audio Converter[2].

Adding questions to the pool

To add a question, just expand the list of questions in the script.

Here is a generic example, on what it looks like:

   	<store-get root="" name="bewertung_ansage_2.$coder" out-url="$url"/>
   	<pbx-prompt url="$url" barge-in="false"/>

<call name="DTMFDetect"/>