Howto:Using the Voicemail object as a post call review

Applies To

This information applies to

• innovaphone Voicemail

Build 60039 and later

• IPXXX with PBX, V6, SR1 and later

More Information

This is a Simple Script to redirect a caller to the voicemail object after having called in a callcenter. The caller gets to choose to give a grade from 1 - 6, which is then saved as textfile.

Configuration prerequisite

A few preconditions are assumed:

• a Voicemail object vm:3 is existing

• a User Klaus:123 is existing

Configuration

• Place the downloaded script in your CF directory (e.g.: CF0/rufbewertung/*)

• Configure your vm:3 Script-Url to point to the Script in the main dir (e.g.: http://127.0.0.1/DRIVE/CF0/rufbewertung/bewertung.xml)

• Setup a Function-Key for Klaus:123 using the Redirect function.
  • Set a Name you desire to show on the phone (if available)
  • Set the Redirect number to 3123 (vm number + Klaus number)
  • Set the checkmark Redirect Active Call to active

With this done, you are basically all set.

Testing

Please notice that the script, paths and default messages are in German

To change this, please take a look at the Customization section