Howto:V13 Access Voicemail Files

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Applies To

This information applies to

  • v13r1 and up

More Information

This article documents how to access voicemail related files such as personal announcements and voicemail-xml-scripts used in the V13-VoicemailAPP.

File Types

Personal Data

Personal voicemail data such as announcements are located within the VoicemailAPP-filesystem and are accessible via WebDAV by use of an appropriate client (e.g. WinSCP).

Here's a step-by-step guidance how to access those data by use of WinSCP:

  • open WinSCP WebDAV client
  • create a new network connection
  • use protocol: WebDAV
  • use encryption: TLS
  • use Host: AppPlatform (e.g. "apps.system.tld")
  • step to Advanced section
  • at environment/directories add: <system>/voicemail_<country>/vm_files
  • Save access profile and connect with the credentials "instance_name" and "instance_password"


  • If unknown, "instance_password" may be changed at the vm-instance AND also at the vm-object AND services:


Now one can find the user directories with the corresponding sub-directories (personal, store) and copy encoded personal greetings to these locations.

Global Data

Global voicemail data such as voicemail-xml-scripts and announcement are located within the AppPlatform-filesystem. Following a step-by-step guidance on how to access and manipulate those data:

  1. step to AppStore & download the currently use voicemail-package (e.g. VM-DE)
  2. unpack the, step inside to the deepest level and also unpack
  3. move/change/edit the contents (e.g. replace announcements by your own, add further xml-files, ...)
    • Note: no subfolders are allowed and interpreted upon processing
  4. zip again the whole folder httpfiles
  5. Step to Apps-App main menu bar, select "Settings" and enable "Developer Mode"
  6. Select the installed voicemail-app, stop it and choose "App-Upload" in top menu bar
  7. In new window, via "+Add Files" the changed can be uploaded
    • Note: upon data upload or VoicemailAPP-update via AppStore, any yet existing data get lost
  8. Address the own xml within a new instance and the associated VM object by use of an https-path


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