Howto13r1:Access Voicemail Files

Applies To

This information applies to

• v13r1 and up

More Information

This article documents how to access voicemail related files such as personal announcements and voicemail-xml-scripts used in the V13-VoicemailAPP.

File Types

Personal Data

Personal voicemail data such as announcements are located within the VoicemailAPP-filesystem and are accessible via WebDAV by use of an appropriate client (e.g. WinSCP).

Here's a step-by-step guidance how to access those data by use of WinSCP:

• open WinSCP webav client
• create a new network connection
• use protocol: webdav
• use Host: AppPlatform
• step to Advanced section
• at environment/directories add: <domain>/voicemail_<country>/vm_files
• Save access profile and connect

Now one can will find the user directories with the corresponding sub-directories (personal, store).

One can then copy g711a-coded personal greetings to this location.

Global Data

Global voicemail data such as voicemail-xml-scripts and announcement are located within the AppPlatform-filesystem. Access is possible by a combination of WebDAV and SSH.

Here's a step-by-step guidance how to access those data by use of WinSCP and putty:

• To exchange the VM-package or parts of it, first download a new package from the download page. Download the required country-specific package.
• Unpack the webbuild.zip file. Inside another file called httpfiles.zip is contained. Unpack this too.
• Inside the directory httpfiles, one can find language specific announcements and voicemail-xml-files
• Edit/change/replace with your own xml data
• Zip directory httpfiles again

• open WinSCP webav client
• create a new network connection
• use protocol: SCP
• use Host: AppPlatform with appropriate credentials
• step to /home/admin
• copy httpfiles.zip to here

• open putty
• login to the AppPlatform with appropriate credentials
• execute su- , again admin-pwd
• /apps/voicemail_<country> contains the originally installed httpfiles.zip
• copy httpfiles.zip from /home/admin to /apps/voicemail_<country>
• Change owner of httpfiles.zip : chown voicemail_<country> httpfiles.zip
• Change rights of httpfiles.zip: chmod 700 httpfiles.zip