Howto:Voxtron Communication Center - Testreport: Difference between revisions

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!Result
!Result
|----
|----
|E1 transfered with consultation by A1 to S1 ||   
|Supervised Transfer - Internal Call ||  OK
|----
|----
|E1 blind transfered by A1 to S1 ||   
|Supervised Transfer - External Call ||  OK
|----
|----
|If call in previous test not answered fallback to agent or watingqueue. ||   
|Blind Transfer - Internal Call ||  OK
|----
|----
|E1 transferred by A1 to A2 and back to waiting queue ||  
|Blind Transfer - External Call || OK
|----
|----
|E1 blind transferred by A1 to A2 ||  
|DTMF - Internal Call || OK
|----
|----
|E1 transferred by A1 to M1 and back to waiting queue ||  
|DTMF - External Call || OK
|----
|----
|E1 blind transferred by A1 to M1 ||  
|MWI - VM Message Waiting Indication || NOK
|----
|----
|S1 transferred by A1 to E1 and back to waiting queue ||  
|Interagent Transfer || OK
|----
|----
|S1 blind transferred by A1 to E1 ||  
|Redirect Call (redirected number indication) || OK
|----
|Call Type (type of redirection call) || OK
|}
|}


Revision as of 15:21, 31 October 2011

Tools clipart.png FIXME: Working in progress

Summary

The Voxtron Communication Center solution consists of following modules:

  • IVR module distributes all incoming calls and create call flows using Axxium or Voxtron VoiceXML Engine
  • CTI module provides CTI functions and call information to call agents
  • CC module to create/manage Agents and set Skills and Advance routing of Agents.
  • Reporting module shows informations about call distribution to supervisors

Certification Status

Testing of this product has been finalized October, 2011.

Version

IVR: 

7.0.22

CC: 

7.0.33

CTI: 

5.0.14

X-CAPI: 

3.3.226.0


innovaphone Firmware: 

PBX 9.00 Hotfix4
TSP 8.00 Hotfix1 (8075)

Test Setup

File:VoxtronCC Testreport Testscenario.png


M1
Phone on Master PBX
A1
Agent 1 Phone
A2
Agent 2 Phone
E1
External Phone


Connection to innovaphone PBX

CTI module uses Innovaphone TSP to monitor Agents.

Media connection to the PBX is handled by X-CAPI and used by IVR module of Voxtron Communication Center.

Test Results

TAPI Tests

Tested feature Result
Dial - A1 call to A2 OK
Answer Direct Call - A2 answer/pickup A1 Call OK
Answer Redirect Call - A2 answer/pickup redirected Call from M1 to A1 NOK
Consultation Call/Transfer - M1 call to A1,A1 transfer to A2 with Consultation OK
Blind/Direct Transfer - M1 call to A1,A1 make direct transfer to A2 OK
Switch Between Calls - M1 call to A1,A1 hold and call to A2, A1 switch between calls/lines OK
3way Conference Call - M1 call to A1, A1 make consultation call to A2,A1 enable 3way conference between 3 users OK

XCAPI Tests - SIP GW Without Registration Mode

Tested feature Result
Supervised Transfer - Internal Call OK
Supervised Transfer - External Call OK
Blind Transfer - Internal Call OK
Blind Transfer - External Call OK
DTMF - Internal Call OK
DTMF - External Call OK
MWI - VM Message Waiting Indication NOK
Interagent Transfer OK
Redirect Call (redirected number indication) OK
Call Type (type of redirection call) OK

Other Features

Directory

LDAP directory as phonebook is not supported.

Configuration

innovaphone configuration

XCAPI

XCAPI was registered on user object on the PBX. No special configuration steps were performed.

3rd party product configuration

Voxtron is always installed and configured by Voxtron technician.

Related Articles

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