Howto:Voxtron Communication Center - Testreport: Difference between revisions
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|3way Conference Call - M1 call to A1, A1 make consultation call to A2,A1 enable 3way conference between 3 users || OK | |3way Conference Call - M1 call to A1, A1 make consultation call to A2,A1 enable 3way conference between 3 users || OK | ||
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===XCAPI Tests - SIP GW Without Registration Mode === | ===XCAPI Tests - SIP GW Without Registration Mode === | ||
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|Call Type (type of redirection call) || OK | |Call Type (type of redirection call) || OK | ||
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===XCAPI Tests - H323 GW Without Registration Mode === | ===XCAPI Tests - H323 GW Without Registration Mode === |
Revision as of 15:29, 31 October 2011
Summary
The Voxtron Communication Center solution consists of following modules:
- IVR module distributes all incoming calls and create call flows using Axxium or Voxtron VoiceXML Engine
- CTI module provides CTI functions and call information to call agents
- CC module to create/manage Agents and set Skills and Advance routing of Agents.
- Reporting module shows informations about call distribution to supervisors
Certification Status
Testing of this product has been finalized October, 2011.
Version
IVR:
7.0.22
CC:
7.0.33
CTI:
5.0.14
X-CAPI:
3.3.226.0
innovaphone Firmware:
PBX 9.00 Hotfix4 TSP 8.00 Hotfix1 (8075)
Test Setup
File:VoxtronCC Testreport Testscenario.png
- M1
- Phone on Master PBX
- A1
- Agent 1 Phone
- A2
- Agent 2 Phone
- E1
- External Phone
Connection to innovaphone PBX
CTI module uses Innovaphone TSP to monitor Agents.
Media connection to the PBX is handled by X-CAPI and used by IVR module of Voxtron Communication Center.
Test Results
TAPI Tests
Tested feature | Result |
---|---|
Dial - A1 call to A2 | OK |
Answer Direct Call - A2 answer/pickup A1 Call | OK |
Answer Redirect Call - A2 answer/pickup redirected Call from M1 to A1 | NOK |
Consultation Call/Transfer - M1 call to A1,A1 transfer to A2 with Consultation | OK |
Blind/Direct Transfer - M1 call to A1,A1 make direct transfer to A2 | OK |
Switch Between Calls - M1 call to A1,A1 hold and call to A2, A1 switch between calls/lines | OK |
3way Conference Call - M1 call to A1, A1 make consultation call to A2,A1 enable 3way conference between 3 users | OK |
XCAPI Tests - SIP GW Without Registration Mode
Tested feature | Result |
---|---|
Supervised Transfer (Int.) - M1 call to IVR, IVR transfer to A1 | OK |
Supervised Transfer (Ext.) - E1 call to IVR, IVR transfer to A1 | OK |
Blind Transfer (Int.) - M1 call to IVR, IVR blind transfer to A1 | OK |
Blind Transfer (Ext.) - E1 call to IVR, IVR blind transfer to A1 | OK |
DTMF (Int.) - M1 call to IVR, M1 dial DTMF code to reach A1 | OK |
DTMF (Ext.) - E1 call to IVR, E1 dial DTMF code to reach A1 | OK |
MWI - Voicemail Message Waiting Indication | NOK |
Interagent Transfer - IVR Transfer call to A1, A1 transfer call to A2 | OK |
Redirect Call (redirected number indication) | OK |
Call Type (type of redirection call) | OK |
XCAPI Tests - H323 GW Without Registration Mode
Tested feature | Result |
---|---|
Supervised Transfer (Int.) - M1 call to IVR, IVR transfer to A1 | OK |
Supervised Transfer (Ext.) - E1 call to IVR, IVR transfer to A1 | OK |
Blind Transfer (Int.) - M1 call to IVR, IVR blind transfer to A1 | OK |
Blind Transfer (Ext.) - E1 call to IVR, IVR blind transfer to A1 | OK |
DTMF (Int.) - M1 call to IVR, M1 dial DTMF code to reach A1 | OK |
DTMF (Ext.) - E1 call to IVR, E1 dial DTMF code to reach A1 | OK |
MWI - Voicemail Message Waiting Indication | NOK |
Interagent Transfer - IVR Transfer call to A1, A1 transfer call to A2 | OK |
Redirect Call (redirected number indication) | OK |
Call Type (type of redirection call) | OK |
XCAPI Tests - H323 PBX Registered Mode
Tested feature | Result |
---|---|
Supervised Transfer (Int.) - M1 call to IVR, IVR transfer to A1 | OK |
Supervised Transfer (Ext.) - E1 call to IVR, IVR transfer to A1 | OK |
Blind Transfer (Int.) - M1 call to IVR, IVR blind transfer to A1 | OK |
Blind Transfer (Ext.) - E1 call to IVR, IVR blind transfer to A1 | OK |
DTMF (Int.) - M1 call to IVR, M1 dial DTMF code to reach A1 | OK |
DTMF (Ext.) - E1 call to IVR, E1 dial DTMF code to reach A1 | OK |
MWI - Voicemail Message Waiting Indication | NOK |
Interagent Transfer - IVR Transfer call to A1, A1 transfer call to A2 | OK |
Redirect Call (redirected number indication) | OK |
Call Type (type of redirection call) | OK |
Other Features
Directory
LDAP directory as phonebook is not supported.
Configuration
innovaphone configuration
XCAPI
XCAPI was registered on user object on the PBX. No special configuration steps were performed.
3rd party product configuration
Voxtron is always installed and configured by Voxtron technician.