Howto:Voxtron Communication Center - Testreport

FIXME: Working in progress

Summary

The Voxtron Communication Center solution consists of following modules:

• IVR module distributes all incoming calls and create call flows using Axxium or Voxtron VoiceXML Engine
• CTI module provides CTI functions and call information to call agents
• CC module to create/manage Agents and set Skills and Advance routing of Agents.
• Reporting module shows informations about call distribution to supervisors

Certification Status

Testing of this product has been finalized October, 2011.

Version

IVR:

7.0.22

CC:

7.0.33

CTI:

5.0.14

X-CAPI:

3.3.226.0

innovaphone Firmware:

PBX 9.00 Hotfix4
TSP 8.00 Hotfix1 (8075)

Test Setup

M1

Phone on Master PBX

A1

Agent 1 Phone

A2

Agent 2 Phone

E1

External Phone

Connection to innovaphone PBX

CTI module uses Innovaphone TSP to monitor Agents.

Media connection to the PBX is handled by X-CAPI and used by IVR module of Voxtron Communication Center.

Test Results

TAPI Tests

Tested feature	Result
Dial - A1 call to A2	OK
Answer Direct Call - A2 answer/pickup A1 Call	OK
Answer Redirect Call - A2 answer/pickup redirected Call from M1 to A1	NOK
Consultation Call/Transfer - M1 call to A1,A1 transfer to A2 with Consultation	OK
Blind/Direct Transfer - M1 call to A1,A1 make direct transfer to A2	OK
Switch Between Calls - M1 call to A1,A1 hold and call to A2, A1 switch between calls/lines	OK
3way Conference Call - M1 call to A1, A1 make consultation call to A2,A1 enable 3way conference between 3 users	OK

XCAPI Tests - SIP GW Without Registration Mode

Tested feature	Result
Supervised Transfer (Int.) - M1 call to IVR, IVR transfer to A1	OK
Supervised Transfer (Ext.) - E1 call to IVR, IVR transfer to A1	OK
Blind Transfer (Int.) - M1 call to IVR, IVR blind transfer to A1	OK
Blind Transfer (Ext.) - E1 call to IVR, IVR blind transfer to A1	OK
DTMF (Int.) - M1 call to IVR, M1 dial DTMF code to reach A1	OK
DTMF (Ext.) - E1 call to IVR, E1 dial DTMF code to reach A1	OK
MWI - Voicemail Message Waiting Indication	NOK
Interagent Transfer - IVR Transfer call to A1, A1 transfer call to A2	OK
Redirect Call (redirected number indication)	OK
Call Type (type of redirection call)	OK

XCAPI Tests - H323 GW Without Registration Mode

Tested feature	Result
Supervised Transfer (Int.) - M1 call to IVR, IVR transfer to A1	OK
Supervised Transfer (Ext.) - E1 call to IVR, IVR transfer to A1	OK
Blind Transfer (Int.) - M1 call to IVR, IVR blind transfer to A1	OK
Blind Transfer (Ext.) - E1 call to IVR, IVR blind transfer to A1	OK
DTMF (Int.) - M1 call to IVR, M1 dial DTMF code to reach A1	OK
DTMF (Ext.) - E1 call to IVR, E1 dial DTMF code to reach A1	OK
MWI - Voicemail Message Waiting Indication	NOK
Interagent Transfer - IVR Transfer call to A1, A1 transfer call to A2	OK
Redirect Call (redirected number indication)	OK
Call Type (type of redirection call)	OK

XCAPI Tests - H323 PBX Registered Mode

Tested feature	Result
Supervised Transfer (Int.) - M1 call to IVR, IVR transfer to A1	OK
Supervised Transfer (Ext.) - E1 call to IVR, IVR transfer to A1	OK
Blind Transfer (Int.) - M1 call to IVR, IVR blind transfer to A1	OK
Blind Transfer (Ext.) - E1 call to IVR, IVR blind transfer to A1	OK
DTMF (Int.) - M1 call to IVR, M1 dial DTMF code to reach A1	OK
DTMF (Ext.) - E1 call to IVR, E1 dial DTMF code to reach A1	OK
MWI - Voicemail Message Waiting Indication	NOK
Interagent Transfer - IVR Transfer call to A1, A1 transfer call to A2	OK
Redirect Call (redirected number indication)	OK
Call Type (type of redirection call)	OK

Other Features

Directory

LDAP directory as phonebook is not supported.

Configuration

innovaphone configuration

XCAPI

XCAPI was registered on user object on the PBX. No special configuration steps were performed.

3rd party product configuration

Voxtron is always installed and configured by Voxtron technician.