Howto:Voxtron Communication Center - Testreport
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Summary
The Voxtron Communication Center solution consists of following modules:
- IVR module distributes all incoming calls and create call flows using Axxium or Voxtron VoiceXML Engine
- CTI module provides CTI functions and call information to call agents
- CC module to create/manage Agents and set Skills and Advance routing of Agents.
- Reporting module shows informations about call distribution to supervisors
Certification Status
Testing of this product has been finalized October, 2011.
Version
IVR:
7.0.22
CC:
7.0.33
CTI:
5.0.14
X-CAPI:
3.3.226.0
innovaphone Firmware:
PBX 9.00 Hotfix4 TSP 8.00 Hotfix1 (8075)
Test Setup
File:VoxtronCC Testreport Testscenario.png
- M1
- Phone on Master PBX
- A1
- Agent 1 Phone
- A2
- Agent 2 Phone
- E1
- External Phone
Connection to innovaphone PBX
CTI module uses Innovaphone TSP to monitor Agents.
Media connection to the PBX is handled by X-CAPI and used by IVR module of Voxtron Communication Center.
Test Results
TAPI Tests
Tested feature | Result |
---|---|
Dial - A1 call to A2 | OK |
Answer Direct Call - A2 answer/pickup A1 Call | OK |
Answer Redirect Call - A2 answer/pickup redirected Call from M1 to A1 | NOK |
Consultation Call/Transfer - M1 call to A1,A1 transfer to A2 with Consultation | OK |
Blind/Direct Transfer - M1 call to A1,A1 make direct transfer to A2 | OK |
Switch Between Calls - M1 call to A1,A1 hold and call to A2, A1 switch between calls/lines | OK |
3way Conference Call - M1 call to A1, A1 make consultation call to A2,A1 enable 3way conference between 3 users | OK |
XCAPI Tests - SIP GW Without Registration Mode
Tested feature | Result |
---|---|
Supervised Transfer (Int.) - M1 call to IVR, IVR transfer to A1 | OK |
Supervised Transfer (Ext.) - E1 call to IVR, IVR transfer to A1 | OK |
Blind Transfer (Int.) - M1 call to IVR, IVR blind transfer to A1 | OK |
Blind Transfer (Ext.) - E1 call to IVR, IVR blind transfer to A1 | OK |
DTMF (Int.) - M1 call to IVR, M1 dial DTMF code to reach A1 | OK |
DTMF (Ext.) - E1 call to IVR, E1 dial DTMF code to reach A1 | OK |
MWI - Voicemail Message Waiting Indication | NOK |
Interagent Transfer - IVR Transfer call to A1, A1 transfer call to A2 | OK |
Redirect Call (redirected number indication) | OK |
Call Type (type of redirection call) | OK |
XCAPI Tests - H323 GW Without Registration Mode
Tested feature | Result |
---|---|
Supervised Transfer (Int.) - M1 call to IVR, IVR transfer to A1 | OK |
Supervised Transfer (Ext.) - E1 call to IVR, IVR transfer to A1 | OK |
Blind Transfer (Int.) - M1 call to IVR, IVR blind transfer to A1 | OK |
Blind Transfer (Ext.) - E1 call to IVR, IVR blind transfer to A1 | OK |
DTMF (Int.) - M1 call to IVR, M1 dial DTMF code to reach A1 | OK |
DTMF (Ext.) - E1 call to IVR, E1 dial DTMF code to reach A1 | OK |
MWI - Voicemail Message Waiting Indication | NOK |
Interagent Transfer - IVR Transfer call to A1, A1 transfer call to A2 | OK |
Redirect Call (redirected number indication) | OK |
Call Type (type of redirection call) | OK |
XCAPI Tests - H323 PBX Registered Mode
Tested feature | Result |
---|---|
Supervised Transfer (Int.) - M1 call to IVR, IVR transfer to A1 | OK |
Supervised Transfer (Ext.) - E1 call to IVR, IVR transfer to A1 | OK |
Blind Transfer (Int.) - M1 call to IVR, IVR blind transfer to A1 | OK |
Blind Transfer (Ext.) - E1 call to IVR, IVR blind transfer to A1 | OK |
DTMF (Int.) - M1 call to IVR, M1 dial DTMF code to reach A1 | OK |
DTMF (Ext.) - E1 call to IVR, E1 dial DTMF code to reach A1 | OK |
MWI - Voicemail Message Waiting Indication | NOK |
Interagent Transfer - IVR Transfer call to A1, A1 transfer call to A2 | OK |
Redirect Call (redirected number indication) | OK |
Call Type (type of redirection call) | OK |
XCAPI Tests - SIP PBX Registered Mode
Tested feature | Result |
---|---|
Supervised Transfer (Int.) - M1 call to IVR, IVR transfer to A1 | OK |
Supervised Transfer (Ext.) - E1 call to IVR, IVR transfer to A1 | OK |
Blind Transfer (Int.) - M1 call to IVR, IVR blind transfer to A1 | OK |
Blind Transfer (Ext.) - E1 call to IVR, IVR blind transfer to A1 | OK |
DTMF (Int.) - M1 call to IVR, M1 dial DTMF code to reach A1 | OK |
DTMF (Ext.) - E1 call to IVR, E1 dial DTMF code to reach A1 | OK |
MWI - Voicemail Message Waiting Indication | NOK |
Interagent Transfer - IVR Transfer call to A1, A1 transfer call to A2 | OK |
Redirect Call (redirected number indication) | OK |
Call Type (type of redirection call) | OK |
Other Features
Directory
LDAP directory as phonebook is not supported.
Configuration
innovaphone configuration
XCAPI
During the tests different configurations of XCAPI were used, H.323/SIP GW Mode and Registered at PBX.
Here we can find more information about XCAPI Configuration: XCAPI
3rd party product configuration
Voxtron is always installed and configured by Voxtron technician.