Howto:WeTeam - Jusan - Partner App: Difference between revisions
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* Single integrated agent screen for the management of all channels | * Single integrated agent screen for the management of all channels | ||
* Programmable screen displaying real-time activity counters, showing chats and emails in queue, agent activity, waiting time, conversations in progress, number of completed conversations and daily statistics | * Programmable screen displaying real-time activity counters, showing chats and emails in queue, agent activity, waiting time, conversations in progress, number of completed conversations and daily statistics | ||
* PC, tablet or Smartphone (Android / iOS) | * Statistics that allow the traceability of all data passing through the system and allow planning the workload | ||
* PC, tablet or Smartphone (Android / iOS) - it allows mobility of agents | |||
* Distribution and monitoring rules according to availability and skill criteria | * Distribution and monitoring rules according to availability and skill criteria | ||
* Message queues on hold, allowing incoming chat requests to be managed when there is no agent available | |||
* Possibility for an agent to transfer messages to a more suitable agent | * Possibility for an agent to transfer messages to a more suitable agent | ||
* Programmable automatic responses (closed customer, service center, waiting messages, etc.) | * Programmable automatic responses (closed customer, service center, waiting messages, etc.) | ||
* Integration with CRM and company databases to identify or send information to customers | * Integration with CRM and company databases to identify or send information to customers | ||
* | * Communication by videocall using WebRTC technology between selected clients and agents | ||
* Sending annd receiving files, images & videos in real time. | * Sending annd receiving files, images & videos in real time. | ||
Revision as of 15:46, 21 June 2022
Product Name
Jusan WeTeam
Certification Status
Category
Vendor
SMART telephony solutions for companies, with recognized and certified products in the telecommunications market: Turn-key solutions for Contact Centers, Professional Call Recording solutions, Vocal servers, VoiceBots & ChatBots and made to meassure IVR Call billing and traffic analysis. We help communication with customers via any channel, creating new and closer communication experiences.
Description
Cloud-based contact center for social media (WhatsApp, Facebook, Twitter, Instagram, Telegram, Live Chat and SMS) that provides a single interface for handling chat messages, chatbots and video calls.
Functions
- Contact center for Social Networks
- WhatsApp & Telegram, Facebook messenger, Twitter & Instagram, customizable Live-Chat widget for your webpage, Email, SMS
- Cloud-based
- Single integrated agent screen for the management of all channels
- Programmable screen displaying real-time activity counters, showing chats and emails in queue, agent activity, waiting time, conversations in progress, number of completed conversations and daily statistics
- Statistics that allow the traceability of all data passing through the system and allow planning the workload
- PC, tablet or Smartphone (Android / iOS) - it allows mobility of agents
- Distribution and monitoring rules according to availability and skill criteria
- Message queues on hold, allowing incoming chat requests to be managed when there is no agent available
- Possibility for an agent to transfer messages to a more suitable agent
- Programmable automatic responses (closed customer, service center, waiting messages, etc.)
- Integration with CRM and company databases to identify or send information to customers
- Communication by videocall using WebRTC technology between selected clients and agents
- Sending annd receiving files, images & videos in real time.
Provided APIs
Licensing
Prerequisites
Versions
Compatible innovaphone firmware versions
- innovaphone V13r1
Application versions used for interop testing
- vendorname productname versionno
- innovaphone V13r2sr5
Configuration
Contact
CompanyName |
ContactName |
Street |
ZIP City Country |
Tel: |
Fax: |
Mail: contactname@companyname |
For any questions please refer to our contact page.