Howto:What is a "3rd Party Product"?

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Contents

Overview

What it is all about

A major design principle for innovaphone products is being based on standards strictly.

While this brings a number of substantial advantages to the customers, amongst others a huge base of 3rd applications that can work with innovaphone gear, it may sometimes create headaches for the innovaphone professional in charge of designing solutions. H450, TAPI, Empty Termcaps, DSS1, H.245, XML, SS7, .... it's easy to get lost in the standards jungle! Application interoperability thus is key to successful integration with 3rd party software.

To assist with determining application interoperability, innovaphone entertains a 3rd party product list.

Products known as interoperable due to customer/3rd-pty manufacturer-testimonial, are marked as referral product within above mentioned list.

3rd-Party-Product Categories

3rd party devices are exclusively tested by their respective vendors and may be qualified as Referral Product if there is a written documentation made available in our wiki.

In case of any doubts concerning interoperability innovaphone recommends to do a Proof-Of-Concept to ensure interworking between innovaphone and the 3rd-party-product.

We differentiate 3rd-party-products into the following two main categories:

3rd-party-terminals

These are 3rd-party-IP-terminals which have been interop tested successfully with innovaphone PBXes. To provide comparable results for our partners and customers, we impone generic Guidelines for Testing 3rd Party SIP Devices to be followed. Tests and also documentation need to follow those guidelines to be documented within our wiki and get innovaphone referral product status.

Other 3rd-party-products

Other 3rd-pty-products except than terminals are categorized according to their usecase. Available categories and existing products can be seen below. For those 3rd-party-products, we as well require to do interoperability tests towards innovaphone products. Those tests have to be done also by either the 3rd-party-product manufacturer or a partner which owns the 3rd-party-products. innovaphone itself does not care about those tests and will not support them. As other 3rd-pty-products might be special in terms of functionality, usecase and configuration; innovaphone impones generation of a wiki-article following the guideline for Testing 3rd Party Products to be listed as innovaphone referral product.


What is a potential candidate for a 3rd party product?

Any product that actually interfaces to innovaphone gear may be considered as recommended product. However, as a rule of thumb, we do not list nor test basic network infrastructure devices.

What has to be done to list a new 3rd party product?

Follow above mentioned guidelines for

List of 3rd party products

The list is structured in various categories. Please note that a single product may appear in more than one category. As an example, application suites including both CTI and Call Center functions are quite popular.

3rd Party PBX

List of articles in interworking with 3rd Party PBX

Alarm server Products

List of articles in Alarm system/server solutions

Billing System / Call Management

List of articles in Call Accounting, Call Billing, Call Management Systems

CTI and UMS applications

List of articles in Computer - Telephony Integration and Unified Messaging / Unified Communication

Call Center Applications

List of articles in Inbound-/Outbound Call Center Applications, incl. Automated Call Distribution and IVR

Directory Services

List of articles in Directory Services

Gateways

List of articles in Gateways to various physical interfaces (such as FXS/FXO, GSM, etc.)

H.323 and SIP Terminals

List of articles in H.323/SIP hardware and software endpoints

Headsets

Supported Headsets can be found here:

Hotel / Hospitality and Care

List of articles in Hotel / Hospitality and Care

IP Voice Conferencing Systems

List of articles in IP based Voice and Video Conferencing System

Music on Hold Solutions

List of articles in Systems to provide and manage music on hold, announcements and other voice prompts

Network Infrastructure Products

List of articles in Network infrastructure such as Fixed Optics Systems, WLAN access points and controllers

Network Management and Assessment Tools

List of articles in Systems that help to manage a network during before and after the VoIP deployment

Network Security Appliances

List of articles in Firewalls, Intrusion Detection Systems, Intrusion Protection Systems

Professional Announcements

List of articles in Voicemailbox Greetings, Music on Hold, Hotline Announcements

SIP Provider

List of articles in All SIP Telephony Provider (i.e. Carrier)

Statistics / Monitoring

List of articles in Call Statistics, Call Monitoring Systems

Solutions for Mobile Extensions

List of articles in Systems that provide PBX-Extension Features to (GSM) mobile phones

Voice Recording

List of articles in Systems for active or passive recording of voice calls

3rdParty Wireless System

List of articles in IP-based wireless system (WiFi and DECT)

List of all 3rd Party Products

Category:3rd Party Products

List of all tested Products

Category:Compat

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