Howto:What is a "3rd Party Product"?

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What it is all about

A major design principle for innovaphone products is being based on standards strictly.

While this brings a number of substantial advantages to the customers, amongst others a huge base of 3rd applications that can work with innovaphone gear, it may sometimes create headaches for the innovaphone professional in charge of designing solutions. H450, TAPI, Empty Termcaps, DSS1, H.245, XML, SS7, .... it's easy to get lost in the standards jungle! Application interoperability thus is key to successful integration with 3rd party software.

To assist with determining application interoperability, innovaphone entertains a 3rd party product list.

Products known as interoperable due to customer/3rd-pty manufacturer-testimonial, are marked as referral product within above mentioned list.

3rd-Party-Product Categories

3rd party devices are exclusively tested by their respective vendors and may be qualified as Referral Product if there is a written documentation made available in our wiki.

In case of any doubts concerning interoperability innovaphone recommends to do a Proof-Of-Concept to ensure interworking between innovaphone and the 3rd-party-product.

We differentiate 3rd-party-products into the following two main categories:


These are 3rd-party-IP-terminals which have been interop tested successfully with innovaphone PBXes. To provide comparable results for our partners and customers, we impone generic Guidelines for Testing 3rd Party SIP Terminal Devices to be followed. Tests and also documentation need to follow those guidelines to be documented within our wiki and get innovaphone referral product status.

3rd-party Apps

These are 3rd-party-applications based on the innovaphone SDK. They are executed at the innovaphone myApps Application Platform and published via the innovaphone App Store.

Other 3rd-party-products

Other 3rd-pty-products except than terminals are categorized according to their usecase. Available categories and existing products can be seen below. For those 3rd-party-products, we as well require to do interoperability tests towards innovaphone products. Those tests have to be done also by either the 3rd-party-product manufacturer or a partner which owns the 3rd-party-products. innovaphone itself does not care about those tests and will not support them. As other 3rd-pty-products might be special in terms of functionality, usecase and configuration; innovaphone impones generation of a wiki-article following the guideline for Testing 3rd Party Products to be listed as innovaphone referral product.

What is a potential candidate for a 3rd party product?

Any product that actually interfaces to innovaphone gear may be considered as referral product. However, as a rule of thumb, we do not list nor test basic network infrastructure devices.

What has to be done to list a new 3rd party product?

Follow below mentioned approval guidelines for

List of 3rd party products

The list is structured in various categories. Please note that a single product may appear in more than one category. As an example, application suites including both CTI and Call Center functions are quite popular.

Alarm Server

List of articles in Alarm system/server solutions

App Development

List of articles in myAPPs-applications and application-middlewares


List of articles in Call Accounting, Call Billing, Call Management Systems

Contact Center Applications

List of articles in Inbound-/Outbound Contact Center Applications, incl. Automated Call Distribution and IVR


List of articles in Cloud related solutions

Conferencing / Video Systems

List of articles in IP based conferencing and video systems

CTI and integrations

List of articles in Computer - Telephony Integration and Unified Messaging / Unified Communication

Directory Services

List of articles in Directory Services


List of articles in Gateways to various interfaces - such as physical ones like FXS/FXO, GSM, etc. - and protocol-related (such as SBCs, 3rd-Pty-Systems, etc.)


Supported Headsets can be found here:


List of articles in Healthcare solutions


List of articles in Hotel / Accommodation solutions

Mobility Solutions

List of articles in Systems that provide PBX-Extension Features to (GSM) mobile phones

Music on Hold

List of articles in Systems to provide and manage music on hold, announcements and other voice prompts

Network Management

List of articles in Systems that help to manage a network during before and after the VoIP deployment


List of articles in Systems for active or passive recording of voice calls

Reporting / Monitoring

List of articles in Call Statistics, Call Monitoring Systems

SIP Provider

List of articles in All SIP Telephony Provider (i.e. Carrier)

SIP Terminal Devices

List of articles in SIP hardware and software endpoints


List of articles in IP-based wireless system (WiFi and DECT)

Previous 3rd Party Products

List of previously tested 3rd party products

List of all tested Products


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