Reference12r1:Concept myPBX for iOS: Difference between revisions

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==== Save log ====
==== Save log ====
Starts and stops saving a debug trace on the iPhone. To get the trace files connect the iPhone via USB to the Mac or PC, start iTunes and locate "Apps", "Shared Files", "myPBX". The file names are trace.txt, trace0.txt, trace1.txt, trace2.txt, trace3.txt.
Starts and stops saving a debug trace on the iPhone. To get the trace files connect the iPhone via USB to the iMac or PC, start iTunes and locate "Apps", "Shared Files", "myPBX". The file names are trace.txt, trace0.txt, trace1.txt, trace2.txt, trace3.txt.


==== Send logs via e-mail ====
==== Send logs via e-mail ====
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== Taking traces ==
== Taking traces ==
innovaphone always works on improving myPBX for iOS and making it as stable as possible on every iPhone and iPad model. If there is a problem please try to capture a trace by turning trace logging on (Settings/App settings/Save log). Re-do the steps to reproduce the problem. Stop logging and get the trace files via USB connection to Mac or PC or send them by e-mail (Settings/App settings/Send logs via e-mail).
innovaphone always works on improving myPBX for iOS and making it as stable as possible on every iPhone and iPad model. If there is a problem please try to capture a trace by turning trace logging on (Settings/App settings/Save log). Re-do the steps to reproduce the problem. Stop logging and get the trace files via USB connection to iMac or PC or send them by e-mail (Settings/App settings/Send logs via e-mail).
 
On Android 4.1 or later unexpected halts of an app cannot be traced sophisticatedly by the app itself. If an unexpected halt was encountered please induce a trace report from the Android system:
 
- Press and hold down all these at the same time: Power + Volume up + Volume down. You will need to hold these down for a couple of seconds then release. You may need a few tries to get it right. When this is done you will feel a short series of vibrations, and then see a Bug report captured in your notifications drop down. Tap on that notification to send the bug report using email.
 
- Choose to complete the action with Gmail (or any other email client you see).
 
- Set the email to support@innovaphone.com and add the innovaphone support ticket number in the subject line.


== Known limitations ==
== Known limitations ==
It is not possible to synchronize myPBX for iOS and GSM call list.


=== H.323/TLS Connection not Trusted by Default ===
=== H.323/TLS Connection not Trusted by Default ===
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== Known issues ==
== Known issues ==
* Some Android smartphones do not properly support roaming. In this case an active call is likely dropped if the device is moved and needs to connect to another WiFi access point. Please see this discussion in the internet [http://code.google.com/p/android/issues/detail?id=12649 WIFI roaming not working].
<nowiki>http://code.google.com/p/android/issues/detail?id=12649</nowiki>
* Due to a limitation in the Android IP stack it's not possible to maintain more than one active H.323 registration to the same gateway / IP address using the default port 1719. As a workaround configure an alternative port at the PBX:
<nowiki>http://xx.xx.xx.xx/!config change H323 /ras-port-alt 10008</nowiki>
<nowiki>http://xx.xx.xx.xx/!config write</nowiki>
<nowiki>http://xx.xx.xx.xx/!reset</nowiki>
Configure myPBX for Android to use this port:
<nowiki>http://xx.xx.xx.xx/!config change H323 /ras-port 10008</nowiki>
<nowiki>http://xx.xx.xx.xx/!config write</nowiki>
<nowiki>http://xx.xx.xx.xx/!reset</nowiki>
* On some smartphones the Android IP stack has another limitation if H.323 is done on a VPN connection. As result the H.323 registration requests are rejected. Do the same workaround as above then and configure an alternative port to 1719 at the PBX:
<nowiki>http://xx.xx.xx.xx/!config change H323 /ras-port-alt 10008</nowiki>
<nowiki>http://xx.xx.xx.xx/!config write</nowiki>
<nowiki>http://xx.xx.xx.xx/!reset</nowiki>
Configure myPBX for Android to use this port:
<nowiki>http://xx.xx.xx.xx:10006/!config change H323 /ras-port 10008</nowiki>
<nowiki>http://xx.xx.xx.xx:10006/!config write</nowiki>
<nowiki>http://xx.xx.xx.xx:10006/!reset</nowiki>
* If the smartphone dials a contact directly with the GSM dialer rather than presenting a choice with myPBX for Android included please reset the default dialer status of the GSM dialer. Open "Settings, "Apps", "All apps" on the smartphone. Locate the GSM dialer, scroll down in its options and click on "Clear defaults". This should bring the dialer choice back into effect and allow myPBX for Android to be chosen as alternative dialer.
* If myPBX Android looses connection as soon as the smartphone goes in standby please check that the Android setting "Wireless & Networks->WLAN->'...'-menu: Extended->Keep WLAN active in standby mode" is "Always". Also beware of a current issue with WLAN and IPv6 on some smartphones http://www.android-hilfe.de/lg-g2-d802-forum/676984-loesung-keine-push-nachrichen-wlan-mit-lollipop.html that can be worked around by disabling IPv6 at the WLAN router.

Revision as of 14:01, 9 May 2016

Version 12r1 introduces myPBX for iOS, an iOS app for iPhone and iPad that provides similar features than the desktop phones IP222 and IP232 in the WLAN via H.323.

Requirements

PBX

  • myPBX license of the same version (enabled at the user object)
  • Uses Port-Lic since does an active registration on the PBX like an IP Phone.

iPhone/iPad

  • An iPhone or iPad running iOS 8.0 or higher for best user experience but interoperability with earlier iOS versions beginning with 6.0 is supported.

Installation

Install the app from iTunes using the link [tbd] 

tbd

Start the myPBX for iOS app and enter the credentials for registration on your PBX in the setup screen.

Configuration via WEB browser

For configuration via WEB browser determine the IP address that has been assigned to the iPhone in the WLAN. It's shown on the setup screen of the app and in the WLAN settings. Access http on port 10006 or https on port 10007 from the browser of your PC: 

http://xx.xx.xx.xx:10006
https://xx.xx.xx.xx:10007

To log in to the configuration enter 

User name: admin
Password: mypbx

Settings

Most of the configuration of myPBX for iOS in the config screen is identical to the one of the desktop telephone IP222. Instead of the device settings you will find the app settings, which are specific to iOS.

Mypbx ios app settings reference.jpg

Start automatically

This setting controls when myPBX for iOS should be active in background. Note that incoming calls are only indicated if the app is started and either visible or put in background via short press of the home button. If it has been stopped via the "Off" button at the headline of the settings screen or kicked away in the task manager, incoming calls are not indicated.

- "If connected to WiFi": The app stays active in background if connectivity is through WiFi. It quits background activity if connectivity changes to other than WiFi to make sure that it doesn't generate charges due to mobile data traffic. This is the default.

- "If mobile data/WiFi available": It stays active in background if connectivity is through WiFi or mobile data. Note that this may generate charges due to mobile data traffic.

- "Always": It always stays active in background.

- "Never": It never stays active in background. If telephone functions are needed myPBX for iOS must be started manually by click on its app icon.

GSM use

These are the options in which situation a call initiated in myPBX for iOS is deferred to the GSM dialer of the iPhone. The options are

- "Never": myPBX for iOS dials all calls itself and presents "no channel available" if the registration is not up. This is the default.

- "If registering isn't possible": Calls are deferred to GSM if the registration is not up, i.e. if no WiFi or mobile data connectivity exists.

- "Always for external calls": External calls are deferred to GSM.

- "For all calls": All calls are deferred to the GSM dialer.

- "If not connected to WiFi": myPBX for iOS dials all calls itself only if connectivity is through WiFi. Without WiFi all calls are deferred to the GSM dialer.

The last three options are useful if the WiFi or mobile data performance is not good enough for VoIP or if there is a quota on the mobile data traffic. Then the directory and presence information is still available and the calls use the GSM network.

Hang up with docking station

If the iPhone is used with a docking or charging station this option enables automatic call acceptance if the iPhone is lift from the dock and call disconnection if it is put back to the dock. Keep this setting off if the iPhone might be plugged for re-charging during a call as plugging would disconnect the call. The default of this setting if "off".

Auto-rotate screen

Keep this setting on if you want myPBX to automatically react to orientation changes.

Display brightness in docking station

This setting is useful in conjunction with a docking or charging station on the desk. It lets the iPhone keep its screen on while it is put in the station.

- "Display off": The iPhone doesn't keep its screen on when it is in the docking station. This is the default.

- "Dimmed": The iPhone keeps its screen on with lower brightness while it is in the docking station.

- "Bright": The iPhone keeps its screen bright while it is in the docking station.

Text

For iOS versions prior to 7.0 this setting chooses the font size used in the app. Large ("L") is the default.

- "XS": Very small

- "S": Small

- "M": Medium

- "L": Large

- "XL": Extra large

- "XXL": Extra, extra large

- "XXXL": Largest possible

WLAN MAC Address

The iOS operating system doesn't disclose the real WLAN MAC address to an application. It pretends on all devices that it's 020000000000. In this case myPBX for iOS assumes a random value based on the timestamp at installation of the app. This might be overwritten e.g. with the real value that is still shown in the iOS settings app.

Save log

Starts and stops saving a debug trace on the iPhone. To get the trace files connect the iPhone via USB to the iMac or PC, start iTunes and locate "Apps", "Shared Files", "myPBX". The file names are trace.txt, trace0.txt, trace1.txt, trace2.txt, trace3.txt.

Send logs via e-mail

Prepares an e-mail that contains all log files ready to send after a support ticket has been opened at innovaphone. Please insert the ticket number in the e-mail subject line prior to sending it.

Update

myPBX for iOS updates are distributed regularly via iTunes.

Taking traces

innovaphone always works on improving myPBX for iOS and making it as stable as possible on every iPhone and iPad model. If there is a problem please try to capture a trace by turning trace logging on (Settings/App settings/Save log). Re-do the steps to reproduce the problem. Stop logging and get the trace files via USB connection to iMac or PC or send them by e-mail (Settings/App settings/Send logs via e-mail).

Known limitations

It is not possible to synchronize myPBX for iOS and GSM call list.

H.323/TLS Connection not Trusted by Default

Please check the H.323/TLS Known Issues article.

Known issues

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