Reference13r1:Apps/PbxManager/Waiting Queues: Difference between revisions
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Configure your Waiting queues | Configure your Waiting queues | ||
= Add a Waiting Queue = | == Add a Waiting Queue == | ||
; Waiting Queue | ; Waiting Queue | ||
: Long Name of the PBX object | : Long Name of the PBX object | ||
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: Number of the PBX object | : Number of the PBX object | ||
= Edit a Waiting Queue = | == Edit a Waiting Queue == | ||
; Waiting Queue | ; Waiting Queue | ||
: Long Name of the PBX object | : Long Name of the PBX object | ||
| Line 21: | Line 21: | ||
: Number of the PBX object | : Number of the PBX object | ||
== Call forwarding == | === Call forwarding === | ||
Configure Call forwarings | Configure Call forwarings | ||
| Line 43: | Line 43: | ||
|} | |} | ||
== Announcements == | === Announcements === | ||
1st announcement is played once when the call is connected. When 1st announcement is complete, the 2nd announcement is played repeatedly. If there is no 2nd announcement, the caller will be disconnected when the 1st announcement has completed. | 1st announcement is played once when the call is connected. When 1st announcement is complete, the 2nd announcement is played repeatedly. If there is no 2nd announcement, the caller will be disconnected when the 1st announcement has completed. | ||
| Line 53: | Line 53: | ||
: [[{{NAMESPACE}}:PBX/Objects/Waiting_Queue#Announcements|See Announcement specific configuration]] | : [[{{NAMESPACE}}:PBX/Objects/Waiting_Queue#Announcements|See Announcement specific configuration]] | ||
== Agents == | === Agents === | ||
Select the Agents | Select the Agents | ||
== Settings == | === Settings === | ||
[[{{NAMESPACE}}:PBX/Objects/Waiting_Queue|See Waitning Queue specific configuration options]] | [[{{NAMESPACE}}:PBX/Objects/Waiting_Queue|See Waitning Queue specific configuration options]] | ||
== DMTF two stage dialing == | === DMTF two stage dialing === | ||
[[{{NAMESPACE}}:PBX/Objects/Waiting_Queue##DTMF_destinations|See DTMF specific configuration]] | [[{{NAMESPACE}}:PBX/Objects/Waiting_Queue##DTMF_destinations|See DTMF specific configuration]] | ||
Revision as of 10:31, 9 January 2020
Configure your Waiting queues
Add a Waiting Queue
- Waiting Queue
- Long Name of the PBX object
- SIP
- Name of the PBX object
- Number
- Number of the PBX object
Edit a Waiting Queue
- Waiting Queue
- Long Name of the PBX object
- SIP
- Name of the PBX object
- Number
- Number of the PBX object
Call forwarding
Configure Call forwarings
Structure of a forwarding rule:
| Parameter | Type | Target | Condition | Boolean | Save | Delete |
|---|---|---|---|---|---|---|
| Hint | Always (cfu) On busy (cfb) On no repsonse (cfnr) |
Number or Name | true/false |
Announcements
1st announcement is played once when the call is connected. When 1st announcement is complete, the 2nd announcement is played repeatedly. If there is no 2nd announcement, the caller will be disconnected when the 1st announcement has completed.
- Announcement 1
- See Announcement specific configuration
- Announcement 2
- See Announcement specific configuration
Agents
Select the Agents
Settings
See Waitning Queue specific configuration options
DMTF two stage dialing
See DTMF specific configuration