Reference13r1:Concept App RCC
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The RCC App provides ability to remote control softphones including CTI functionality.
Applies To
This information applies to
- V13r1sr8 and up
More Information
The SoftphoneAPP is always bound to the executing device and so calls are always initiated at the device where the app is started. There's no fix device assignment via MAC-adress as for deskphones.
This article documents how to do remote call control of myAPPs-mobile softphone.
Features
- integration in myApps
- handle incoming and outgoing calls by mouse click
- search and find other users by name or phone number (using API com.innovaphone.search)
- see and manage favorites, see their presence information
- list of recently contacted people
- provides API com.innovaphone.phone to other apps in myApps
- call transfer
Requirements
- innovaphone PBX
- V13r1sr8
- myApps communications client
- license
Configuration
GSM
- step to AdminUI and search for user object to be adjusted (1)
- within the column "Fork" at the respective user (2), create a forking to the GSM number of the user where the mobile-myAPPs is installed
- add Mobility as Object, a meaningful name for the displayed application icon and as App "rcc" (3)
- enable use of the rcc app at the user e.g. via ConfigTemplate (5)
- a light blue phone app icon with the above chosen name is displayed within the users main app overview. Put it to homescreen if wanted.
- App start shows same UI as for "regular" phone app
- Upon dialing of any contact, PBX will set up a call to the GSM number of the mobile and, if accepted, another call to the destination, both calls will then be connected.
VoIP
To omit (expensive) GSM-calls, follow below described setup for remote initiated VoIP calls:
- step to AdminUI and search for user object to be adjusted (1)
- within the column "Fork" at the respective user (2), create a forking to the internal extension number of user
- Note: if a GSM-forking is already active, you should configure a higher delay than for GSM. You may also disable the VoIP-forking.
- add Mobility as Object, a meaningful name for the displayed application icon and as App "rcc" (4)
- enable use of the rcc app at the user e.g. via ConfigTemplate (5)
- a light blue phone app icon with the above chosen name is displayed within the users main app overview. Put it to homescreen if wanted.
- App start shows same UI as for "regular" phone app
- Upon dialing of any contact, PBX will set up a VoIP-call to the mobile and, if accepted, another call to the destination, both calls will then be connected.
Restrictions
- No search for local smartphone phonebook contacts of the mobile device
- No video and no application sharing
- Twin Phones should be disabled