Reference13r1:Concept App Service Recordings: Difference between revisions
(New page: Apps '''Preliminary article. More infos will be added.''' The App Service Recordings is an App Service which can be installed on an innovaphone App Platform. It is ...) |
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This App will be used by the admin. | This App will be used by the admin. | ||
== Recordings == | == Preliminary info == | ||
Every user can have his Recording App in which he can administer and listen to his Records. | |||
A user can only listen to his Records. The admin can listen to all Records via Recordingsadmin App. | |||
===Licenses:=== | |||
It is necessary to upload the necessary amount of licenses "Service(innovaphone-recordings)13" | |||
As well it is necessary to have one general license. | |||
===Configuration:=== | |||
It is necessary to set the Record URL on the phone: | |||
(Phone/User-1/General) | |||
Example: http://ap.innovaphone.com/innovaphone.com/recordings/Files | |||
And to choose the Recording mode and type. | |||
(Phone/User-1/Recording) | |||
Example: manual, HTTP Server | |||
If wished it can be configured a Recording function key: | |||
Therefore (PBX/Objects) choose your Template or User you want to modify and click on the Phone column - config. There you can create a "Recording" function key. | |||
===Handling:=== | |||
A call can be recorded by pressing the redial button on the phone or by pressing a configured function key. | |||
The user can listen to his Record via the Recordingsapp. Furthermore he can delete the Record, save the Record as wav file and filter and search through his records. | |||
Every record will be saved per default for 30 days in Recordings App. (This can be modified by the admin in Recordingsadmin App) | |||
If the user wants to save his Record for longer than he can press the lock symbol of his Record. | |||
== Concepts == | |||
== Appendix == | == Appendix == | ||
Revision as of 16:28, 13 June 2019
Preliminary article. More infos will be added.
The App Service Recordings is an App Service which can be installed on an innovaphone App Platform. It is used to record calls.
Applies To
- innovaphone PBX from version 13r1
Apps
recordings
This is the standard UI App for Recordings.
recordingsadmin
This App will be used by the admin.
Preliminary info
Every user can have his Recording App in which he can administer and listen to his Records. A user can only listen to his Records. The admin can listen to all Records via Recordingsadmin App.
Licenses:
It is necessary to upload the necessary amount of licenses "Service(innovaphone-recordings)13" As well it is necessary to have one general license.
Configuration:
It is necessary to set the Record URL on the phone: (Phone/User-1/General) Example: http://ap.innovaphone.com/innovaphone.com/recordings/Files
And to choose the Recording mode and type. (Phone/User-1/Recording) Example: manual, HTTP Server
If wished it can be configured a Recording function key: Therefore (PBX/Objects) choose your Template or User you want to modify and click on the Phone column - config. There you can create a "Recording" function key.
Handling:
A call can be recorded by pressing the redial button on the phone or by pressing a configured function key. The user can listen to his Record via the Recordingsapp. Furthermore he can delete the Record, save the Record as wav file and filter and search through his records. Every record will be saved per default for 30 days in Recordings App. (This can be modified by the admin in Recordingsadmin App) If the user wants to save his Record for longer than he can press the lock symbol of his Record.