Reference13r1:Concept App Service Recordings

Preliminary article. More infos will be added.

Recordings is an application running on the app platform which allows to capture the audio streams during a telephone call.

Applies To

• innovaphone PBX from version 13r1

Apps

recordings

This is the standard UI App for Recordings.

recordingsadmin

This App will be used by the admin.

Preliminary info

This is some preliminary info. More infos will be added.

Every user can have his Recording App in which he can administer and listen to his Records. A user can only listen to his Records. The admin can listen to all Records via Recordingsadmin App.

Licenses:

It is necessary to upload the necessary amount of licenses "Service(innovaphone-recordings)13" As well it is necessary to have one general license.

Configuration:

Install Service

Go to your Apps App and click on App Store. Than you choose the Recording App and install it. Choose a password. Afterwards you have to add an instance. Go on edit and copy the App-URL. Next you create an object with type: App and Long Name: Recordings and Name: recording and insert the same App-URL you copied out of the instance. Example: https://ap.innovaphone.com/innovaphone.com/recordings/innovaphone-recordings Please insert the amount of Licenses, insert the password and choose Websocket

Than you create a second Object: Long Name: Recordingsadmin Name: recordingsadmin. There you inerst an URL like that: https://ap.innovaphone.com/innovaphone.com/recordings/innovaphone-recordingsadmin, insert the password and choose Websocket option.

It is important to set the Record URL on the phone: (Phone/User-1/General) Example: http://ap.innovaphone.com/innovaphone.com/recordings/Files

And to choose the Recording mode and type. (Phone/User-1/Recording) Example: manual, HTTP Server

If wished it can be configured a Recording function key: Therefore (PBX/Objects) choose your Template or User you want to modify and click on the Phone column - config. There you can create a "Recording" function key.

Handling:

A call can be recorded by pressing the redial button on the phone or by pressing a configured function key. The user can listen to his Record via the Recordingsapp. Furthermore he can delete the Record, save the Record as wav file and filter and search through his records. Every record will be saved per default for 30 days in Recordings App. (This can be modified by the admin in Recordingsadmin App) If the user wants to save his Record for longer than he can press the lock symbol of his Record.

Description

1.0 Recordings is an application running on the app platform which allows to capture the audio streams during a telephone call. The users phone can be configured to forward the transmit and receive audio streams to the Recordings App which in turn stores it in a database.

Setting up

1.1 Setting up the Recordings App on the App Platform On the App Platform click the “App Store”, find and install “Recordings”.

Now click “Add” to add an instance and fill the entries:

Save, then select the new instance and click Start. The Recording App on the App Platform is now up and running:

1.2 Installing the App Object on the PBX