Reference13r1:Concept App Service Voicemail: Difference between revisions
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=Troubleshooting= | =Troubleshooting= | ||
==App WebSocket== | |||
The PBX should maintain a permanent WebSocket connection to the Voicemail App Service. On the Voicemail Object, under Tab ''Voicemail', check if ''Script URL'' show ''connected'' state. | |||
If not, check if the URL is correct and points to the service instance. The PBX should be able to resolve the DNS name and be able to connect to the Voicemail App Service on the App Platform. | |||
=Known Problems= | =Known Problems= | ||
== Incomplete attachments in email notification == | == Incomplete attachments in email notification == | ||
Revision as of 12:12, 26 October 2020
The App Services Voicemail is an App Service which can be installed on an innovaphone App Platform. It is used to store, delete and play the voicemails from the pbx.
Features
- Database for voicemails
- Visual Voicemail notification in myApps, Voicemail App on all myApps capable devices
- Delete, Play and Download Voicemails
- MWI on IP phones
- Email notification with a .wav attachment of the voicemail file
- Available languages German, Danish, Dutch, English, Finnish, French, Italian, Norwegian, Polish, Portiuguese, Swedish, Spanish, and Czech
- Custom XML voicemail scripts can be enabled
Requirements
innovaphone PBX and App Platform from on version 13r1
Details
App Services
innovaphone-voicemail
Main app to manage the voicemails.
Troubleshooting
App WebSocket
The PBX should maintain a permanent WebSocket connection to the Voicemail App Service. On the Voicemail Object, under Tab Voicemail', check if Script URL show connected state.
If not, check if the URL is correct and points to the service instance. The PBX should be able to resolve the DNS name and be able to connect to the Voicemail App Service on the App Platform.
Known Problems
Incomplete attachments in email notification
For details see Support:V13r1_voicemail_-_incomplete_attachments_in_email_notification