Reference13r1:Concept Software Rental

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The software rental may include all the innovaphone software licenses indicated in the price list. The rental fee is charged via the so-called iSC (innovaphone service credits), managed in the respective customer account. iSC can be purchased through an authorized innovaphone partner.

Contents

Applies To

This information applies to

  • innovaphone PBX from version 13r1


Requirements

  • innovaphone PBX version 13r1 sr3 or higher
  • a running App Platform and access to the Devices App


Rental program and Payment method

innovaphone uses iSC (innovaphone Service Credits) as a currency for the flexible rental programe. The iSC are bound on a customer specific account. As soon as a software license is activated for renting, the account balance starts decreasing, in function of the given rental configuration.

  • iSC can be ordered via the innovaphone sales channel and are managed through the myApps Platform. The delivery is realized in form of an activation key. Then iSC are loaded through the Devices App to a specific customer account. The customer account is logically connected to the my.innovaphone license portal. The rental licenses however, are managed exclusively via the Devices App. An direct access to my.innovaphone is not necessary!
  • iSC are not bound to specific software licenses or devices, but to a customer account. Existing iSC balances can therefore be used flexibly, by the same customer, to rent other licenses or services.
  • The rental program is operational, as long as a positive iSC balance is available on the customer account. The rental does terminate immediately when the iSC balance becomes zero. A negative iSC balance is not accepted.
  • Starting 7 weeks before a customer will run out of iSC, a weekly alert email will remind the administrator to recharge the customer account with iSC. This feature has to be activated in the domain settings, <Edit> tab, by entering an email address in the field <E-mail address(es) for warning of rental expiration>.

Software Rental Program

This program can apply to two different scenarios (with a different pricing):

  • software operated on devices at the customer's premises.
    This could eventually be the innovaphone PBX software, conferencing licenses, etc. installed on innovaphone hardware (a Gateway, such as IP3011) or a private virtual machine (IPVA) on a customer owned server, typically operated at the customers location.
  • software operated within the myApps Cloud Service, a cloud platform operated by innovaphone.
    In this case an innovaphone PBX software, conferencing licenses, etc. are operated within the innovaphone cloud platform.

Hardware licenses

  • Eventually needed Hardware licenses (e.g. channel licenses) have to be bound on the specific device in my.innovaphone itself (currently this is not be handled within the Devices App). Those need to be downloaded from my.innovaphone and on the device with the already known methods.

Technical aspects

The rental duration is calculated on each license or balance change in the domain. Consequently, after each change in the configuration new licenses, with a new duration are transferred to the gateways and also stored in the Devices App itself. If the rental expires, the gateway reboots and the licenses are not operational anymore. The licenses are also transferred after each reconnect of a gateway to the Devices App.

Remarks:
* For license and balance changes, the Devices App must be online and have access to my.innovaphone.com!

FAQ

  • Question: Is it possible to divide a given activation key (e.g. containing 1000 iSC) and to charge various customer accounts?
    Answer: YES, this is possible!
    Procced like this:
    (1) Open my.innpvaphone.com and click on the "Licences" tab. Following, select your project.
    (2) Press "Add" and paste the given activation key. Then press <Next>.
    (3) The iSC value, contained in the given activation key, is displayed. Press <OK> to bind this iSC value to your own balance.
    (4) Via the tab "Own Activations" followed by "Create", new activation keys can be created, until the balance is zero.
    (5) For further information, please refere to the aticle Reference:My Innovaphone.

Activation

The procedure for the activation of Software Rental is nearly identical, for both previously mentioned scenarios.

  • In the devices App, select the domain for which rental will be activated.
  • Select the tab “Software Rental”
  • If you already have a my.innovaphone account, please enter username and password, and press <Register>.

In case you still do not have a my.innovaphone account, please click on the link “New-Registration”.

  • Depending on the previously selected option, the installation requires to fill out the respective data in regards to who is renting the software:
    • Please enter the personal <email address> and <password> of the person in charge.
      Impersonalized emails accounts, team or group emails, such as team@..., sales@..., info@.... are not allowed here.
    • In continuation, please enter company name, address, zip-code, city, country, etc.
  • Please carefully read the conditions of the software rental contract, if you agree, please accept by press the respective button.
    • Please be aware: If the email address is new and unknown to my.innovaphone, it might be verified by sending an email verification code.
  • As a contract copy, the accepted rental contract will be sent by email to the person in charge.
  • Finally, you will reach the software rental configuration screen.


Charge iSC Account Balance

  • Press the button <Charge Balance>.
    Image:Ref13r1ConceptSwRental Charge01.png
  • Paste the activation-key and press <Check> to verify its validity.
    Image:Ref13r1ConceptSwRental_Charge03.png
  • If the activation-key contains the expected iSC value, proceed by charging the value onto your customer account.
    Image:Ref13r1ConceptSwRental_Charge04.png
  • The new balance appears in the menu. Eventually prior activated software licenses are deducted immediately.
    Image:Ref13r1ConceptSwRental_Charge05.png
  • An additional information field is indicating the monthly consumption of iSC, based on the rented software licenses (configuration below).
    In addition, the possible operation period is displayed, calculated on the given iSC balance.
    Image:Ref13r1ConceptSwRental_Charge06.png
Remarks:
* The rental costs are deducted in seconds, starting from the moment of activation. If no iSC
are loaded into the customer iSC account, the operation of the rented installation will not
initiate or be discontinued automatically.


Configuration

  • In the first step, use the drop-down menu, to select the PBX for “software rental” operations, and press <Add to rent>.
    Image:Ref13r1ConceptSwRental_Config01.pngRef13r1ConceptSwRental_Config01.png
  • Select the required software licenses, jointly with amount of licenses needed (e.g. Port-Lic x 25, UC-Lic x 25, etc.). Beneath each license item, the corresponding charges in iSC per month are displayed. To add this license to the PBX press <Add license>.
    Image:Ref13r1ConceptSwRental_Config01.pngRef13r1ConceptSwRental_Config03.png
  • The areas and values marked with yellow color indicate the changes, compared to the prior configuration. Thus, it is possible to see the consumption preview per PBX (important, in case there are more than one PBXs) and the total consumption preview for the entire account.
    - Further licenses can be included by pressing <Add license>
    Image:Ref13r1ConceptSwRental_Config04.png
  • To finalize the configuration, when all required software licenses have been configured, press <Apply>
    Image:Ref13r1ConceptSwRental_Config05.png
  • Please verify, the monthly iSC consumption, for the newly created software renting configuration. To accept and activate the charging of the iSC balance, press <Change with costs>.
    Image:Ref13r1ConceptSwRental_Config06.png
  • The software configuration of this PBX is activated successfully. The new monthly iSC consumption is displayed, beneath the PBX name.
    The iSC account balance is decreasing, in accordance with the configured iSC charges. The calculation is made on a per second basis.
    Image:Ref13r1ConceptSwRental_Config07.png

Known Issues

Reinstall of the PBX

Currently the leased licenses are bound to the PBX only when clicked on the confirmation button "Chargeable change"/"Kostenpflichtig ändern". If the PBX has to be reinstalled you need to edit rental licenses and then click on this button to load the rental licenses in the PBX again

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