Reference13r2:Concept Hardware Rental: Difference between revisions

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=Requirements=
=Requirements=
* a hardware rental contract
* special rental devices (can be selected with the rental contract)
* innovaphone PBX version 13r2 sr9 or higher
* innovaphone PBX version 13r2 sr9 or higher
* a running App Platform 13r2 sr9 and access to the Devices App
* a running App Platform 13r2 sr9 and access to the Devices App
* a hardware rental contract
 


==Hardware Rental program and Payment method==
==Hardware Rental program and Payment method==
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====Hardware licenses====
====Hardware licenses====
* The licences for the hardware are part of the hardware rental. The hardware is fully licenced.  
* The hardware licences are part of the hardware rental and must not licenced separately.




====Technical aspects====
====Technical aspects====
The rental duration is calculated on each license or balance change in the domain. Consequently, after each change in the configuration new licenses, with a new duration are transferred to the gateways and also stored in the Devices App itself.
The rental duration is calculated on each change of hardware and licence in the domain. Consequently, after each change in the configuration new licenses and hardware with a new duration are transferred to the gateways and also stored in the Devices App itself.
If the rental expires, the gateway reboots and the licenses are not operational anymore.
If the rental expires, the gateway reboots and the hardware are not operational anymore.
The licenses are also transferred after each reconnect of a gateway to the Devices App.
The licenses are also transferred after each reconnect of a gateway to the Devices App.
  [[Remarks:]]
  [[Remarks:]]
  * For license and balance changes, the Devices App must be online and have access to my.innovaphone.com!
  * The Devices App must be online and have access to my.innovaphone.com!




==Configuration==
==Configuration==
* open the devices app
<br>
[[image:devices-app.png|thumb|upright=5.0|right|devices]]
* run and finish the normal install process on the special rental hardware.
* select the right domain
<br>
[[image:devices-domain.png|thumb|upright=5.0|right|devices-domain]]
* open the devices app[[image:devices-app.png|thumb|upright=5.0|right|devices]]
* click on account
<br>
[[image:kundenkonto.png|thumb|upright=5.0|right|kundenkonto]]
<br>
* login with your my.innovaphone account
<br>
 
<br>
 
<br>
 
<br>
* select the right domain[[image:devices-domain.png|thumb|upright=5.0|right|devices-domain]]
<br>
<br>
<br>
<br>
<br>
<br>
<br>
<br>
<br>
<br>
* click on Access Rights[[image:kundenkonto.png|thumb|upright=5.0|right|Access Rights]]
<br>
<br>
<br>
<br>
<br>
<br>
<br>
<br>
* login with your my.innovaphone account and select your hardware rental contract.
* add the phones over the provisioning process
* click on rental [[image:rental.png|thumb|upright=5.0|right|rental]]
** here you have the overview to your contract and the status of your iSC's.
<br>
<br>
<br>
<br>
<br>
* Tab Software [[image:miete-software.PNG|thumb|upright=5.0|right|Tab Software]]
** Add the licences you want to use [[Howto:Software_Rental]]
<br>
<br>
<br>
<br>
<br>
* Tab Hardware [[image:miete-software.PNG|thumb|upright=5.0|right|Tab Hardware]]
** add and activate the listed Phones to your hardware rental
<br>
<br>
<br>
<br>
<br>
* Tab Contract [[image:miete-contract.PNG|thumb|upright=5.0|right|Tab Contract]]
** overview to your devices and the contract information's
*** possibility to change (RMA) or deactivate the rental for a special device
<br>
<br>
<br>
<br>
<br>
* Button History [[image:history.PNG|thumb|upright=5.0|right|Tab Contract]]history.PNG
<br>
<br>
<br>
<br>


=Troubleshooting=
=Troubleshooting=

Revision as of 17:22, 1 March 2022

Tools clipart.png FIXME: This article is still work in progress


Applies To

This information's applies to

  • innovaphone PBX from version 13r2 sr9
  • App Platform version 13r2 sr9

Requirements

  • a hardware rental contract
  • special rental devices (can be selected with the rental contract)
  • innovaphone PBX version 13r2 sr9 or higher
  • a running App Platform 13r2 sr9 and access to the Devices App


Hardware Rental program and Payment method

innovaphone uses iSC (innovaphone Service Credits) as a payment method for the flexible hardware rental program. The iSC are bound on a customer specific account. As soon as a hardware is activated for renting, the account balance starts decreasing, in function of the given hardware rental configuration.

  • iSC can be ordered via the innovaphone sales channel and are managed through the myApps Platform. The delivery is realized in form of an activation key. Then iSC are loaded through the Devices App to a specific customer account. The customer account is logically connected to the My Innovaphone. The hardware rental however, are managed exclusively via the Devices App.
  • iSC are not bound to a customer account. Existing iSC balances can therefore be used flexibly, by the same customer, to rent other licenses or services.
  • The rental program is operational, as long as a positive iSC balance is available on the customer account. The hardware rental functionality stops immediately when the iSC balance becomes zero. A negative iSC balance is not accepted.

Hardware licenses

  • The hardware licences are part of the hardware rental and must not licenced separately.


Technical aspects

The rental duration is calculated on each change of hardware and licence in the domain. Consequently, after each change in the configuration new licenses and hardware with a new duration are transferred to the gateways and also stored in the Devices App itself. If the rental expires, the gateway reboots and the hardware are not operational anymore. The licenses are also transferred after each reconnect of a gateway to the Devices App. 

Remarks:
* The Devices App must be online and have access to my.innovaphone.com!


Configuration


  • run and finish the normal install process on the special rental hardware.


  • open the devices app
    devices







  • select the right domain
    devices-domain











  • click on Access Rights
    Access Rights









  • login with your my.innovaphone account and select your hardware rental contract.
  • add the phones over the provisioning process
  • click on rental
    rental
    • here you have the overview to your contract and the status of your iSC's.











  • Tab Hardware
    Tab Hardware
    • add and activate the listed Phones to your hardware rental






  • Tab Contract
    Tab Contract
    • overview to your devices and the contract information's
      • possibility to change (RMA) or deactivate the rental for a special device






  • Button History
    Tab Contract
    history.PNG





Troubleshooting

Related Articles

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