Reference13r2:Concept Hardware Rental: Difference between revisions

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==Applies To==
==Applies To==
This information's applies to
This information's applies to
* innovaphone PBX from version 13r2 sr9  
* innovaphone gateways/phones from version 13r2 sr9  
* App Platform version 13r2 sr9
* App Devices version 13r2 sr9


=Requirements=
=Requirements=
* a hardware rental contract
* a hardware rental contract
* special rental devices (can be selected with the rental contract)
* special rental devices (can be ordered after conclusion of a rental contract inside the Portal my.innovaphone)
* innovaphone PBX version 13r2 sr9 or higher
* innovaphone gateway/phone version 13r2 sr9 or higher
* a running App Platform 13r2 sr9 and access to the Devices App
* App Devices with 13r2 sr9 and access to the Devices App




==Hardware Rental program and Payment method==
==Hardware rental program and payment method==
innovaphone uses iSC (innovaphone Service Credits) as a payment method for the flexible hardware rental program. The iSC are bound on a customer specific account. As soon as a hardware is activated for renting, the account balance starts decreasing, in function of the given hardware rental configuration.
innovaphone uses iSC (innovaphone Service Credits) as a payment method for the flexible hardware rental program. The iSC are bound on a customer specific account to a specific domain. As soon as a hardware is activated for renting, the account balance starts decreasing.
* iSC can be ordered via the innovaphone sales channel and are managed through the myApps Platform. The delivery is realized in form of an activation key. Then iSC are loaded through the Devices App to a specific customer account. The customer account is logically connected to the [[Reference:My Innovaphone | My Innovaphone]]. The hardware rental however, are managed exclusively via the Devices App.
* iSC can be ordered via the innovaphone sales channel and are managed through the myApps Platform. The delivery is realized in form of an activation key. Then iSC are loaded through the Devices App to a specific customer account to a specifc domain. The customer account is logically connected to [[Reference:My Innovaphone | My Innovaphone]]. Hardware rental however is exclusively managed via the Devices App.
* iSC are not bound to a customer account. Existing iSC balances can therefore be used flexibly, by the same customer, to rent other licenses or services.
* iSC are not just for hardware rental. An existing iSC balance can therefore be used flexibly by the same customer in the same domain to rent other licenses or services.
* The rental program is operational, as long as a positive iSC balance is available on the customer account. The hardware rental functionality stops immediately when the iSC balance becomes zero. A negative iSC balance is not accepted.
* The rental program is operational as long as a positive iSC balance is available on the customer account. The hardware rental functionality stops immediately when the iSC balance becomes zero. A negative iSC balance is not accepted.


====Hardware licenses====
====Hardware licenses====
* The hardware licences are part of the hardware rental and must not licenced separately.
* Hardware licenses are part of the hardware rental and must not be licensed separately.




====Technical aspects====
====Technical aspects====
The rental duration is calculated on each change of hardware and licence in the domain. Consequently, after each change in the configuration new licenses and hardware with a new duration are transferred to the gateways and also stored in the Devices App itself.
The rental duration is calculated on each change of hardware and license in the domain. Consequently, after each change in the configuration new licenses and hardware with a new duration are transferred to the gateways and also stored in the Devices App itself.
If the rental expires, the gateway reboots and the hardware are not operational anymore.
If the rental expires, the gateway reboots and the hardware is not operational anymore.
The licenses are also transferred after each reconnect of a gateway to the Devices App.
The licenses are also transferred after each reconnect of a gateway to the Devices App.
  [[Remarks:]]
  [[Remarks:]]
  * The Devices App must be online and have access to my.innovaphone.com!
  * The Devices App must be online and have access to my-app.innovaphone.com!




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* click on Access Rights[[image:kundenkonto.png|thumb|upright=5.0|right|Access Rights]]
* click on Customer Account[[image:kundenkonto.png|thumb|upright=5.0|right|Customer Account]]
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* login with your my.innovaphone account and select your hardware rental contract.
* login with your my.innovaphone account and check that you see your hardware rental contract
* add the phones over the provisioning process
* add phones and gateways by the standard provisioning process
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* click on rental [[image:rental.png|thumb|upright=5.0|right|rental]]
* click on rental [[image:rental.png|thumb|upright=5.0|right|rental]]
** here you have the overview to your contract and the status of your iSC's.
** here you have the overview to your licenses, devices and the status of your iSCs.
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* Tab Hardware [[image:miete-software.PNG|thumb|upright=5.0|right|Tab Hardware]]
* Tab Hardware [[image:miete-software.PNG|thumb|upright=5.0|right|Tab Hardware]]
** add and activate the listed Phones to your hardware rental
** add and activate the listed devices to your hardware rental
** if you deactivate hardware rental here, you still need to pay iSCs for the time until you activate the rental again! But you can use this method to move a device between different Devices instances.
** provisioned devices are automatically added to hardware rental, you just need to manually add hardware which you connect manually to your Devices App
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* Tab Contract [[image:miete-contract.PNG|thumb|upright=5.0|right|Tab Contract]]
* Tab Rental contracts/Defects [[image:miete-contract.PNG|thumb|upright=5.0|right|Tab Rental contracts/Defects]]
** overview to your devices and the contract information's
** overview of your devices
*** possibility to change (RMA) or deactivate the rental for a special device
** possibility to cancel a single hardware rental contract for a specific device
*** you can tell us here if you return a device because of a defect
*** if you need a new device as a replacement, simply order a new hardware rental device
*** you must return the cancelled device within 10 days to innovaphone
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* Button History [[image:history.PNG|thumb|upright=5.0|right|Tab Contract]]history.PNG
* Button History [[image:history.PNG|thumb|upright=5.0|right|Tab Contract]]history.PNG
** you can download a excel sheet with some more History Information's.
** you can download a excel sheet with history information
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Revision as of 14:19, 2 March 2022

Tools clipart.png FIXME: This article is still work in progress


Applies To

This information's applies to

  • innovaphone gateways/phones from version 13r2 sr9
  • App Devices version 13r2 sr9

Requirements

  • a hardware rental contract
  • special rental devices (can be ordered after conclusion of a rental contract inside the Portal my.innovaphone)
  • innovaphone gateway/phone version 13r2 sr9 or higher
  • App Devices with 13r2 sr9 and access to the Devices App


Hardware rental program and payment method

innovaphone uses iSC (innovaphone Service Credits) as a payment method for the flexible hardware rental program. The iSC are bound on a customer specific account to a specific domain. As soon as a hardware is activated for renting, the account balance starts decreasing.

  • iSC can be ordered via the innovaphone sales channel and are managed through the myApps Platform. The delivery is realized in form of an activation key. Then iSC are loaded through the Devices App to a specific customer account to a specifc domain. The customer account is logically connected to My Innovaphone. Hardware rental however is exclusively managed via the Devices App.
  • iSC are not just for hardware rental. An existing iSC balance can therefore be used flexibly by the same customer in the same domain to rent other licenses or services.
  • The rental program is operational as long as a positive iSC balance is available on the customer account. The hardware rental functionality stops immediately when the iSC balance becomes zero. A negative iSC balance is not accepted.

Hardware licenses

  • Hardware licenses are part of the hardware rental and must not be licensed separately.


Technical aspects

The rental duration is calculated on each change of hardware and license in the domain. Consequently, after each change in the configuration new licenses and hardware with a new duration are transferred to the gateways and also stored in the Devices App itself. If the rental expires, the gateway reboots and the hardware is not operational anymore. The licenses are also transferred after each reconnect of a gateway to the Devices App. 

Remarks:
* The Devices App must be online and have access to my-app.innovaphone.com!


Configuration


  • run and finish the normal install process on the special rental hardware.


  • open the devices app
    devices







  • select the right domain
    devices-domain











  • click on Customer Account
    Customer Account









  • login with your my.innovaphone account and check that you see your hardware rental contract
  • add phones and gateways by the standard provisioning process




  • click on rental
    rental
    • here you have the overview to your licenses, devices and the status of your iSCs.




















  • Tab Hardware
    Tab Hardware
    • add and activate the listed devices to your hardware rental
    • if you deactivate hardware rental here, you still need to pay iSCs for the time until you activate the rental again! But you can use this method to move a device between different Devices instances.
    • provisioned devices are automatically added to hardware rental, you just need to manually add hardware which you connect manually to your Devices App












  • Tab Rental contracts/Defects
    Tab Rental contracts/Defects
    • overview of your devices
    • possibility to cancel a single hardware rental contract for a specific device
      • you can tell us here if you return a device because of a defect
      • if you need a new device as a replacement, simply order a new hardware rental device
      • you must return the cancelled device within 10 days to innovaphone










  • Button History
    Tab Contract
    history.PNG
    • you can download a excel sheet with history information








Troubleshooting

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