Reference8 talk:Administration/PBX/Objects/Waiting Queue

Hi,

is it possible to have an voicemail object as queue operator (i.e. to make the queue sending calls to a vm script instead of to a phone)?

I added a voicemail object directly to the prim. group of the queue, but it never will be called. I also tried to use an user object within the prim. group of the queue and a cfu to the voicemail object. Although "CFU disables Operator" is _not_ checked, the vm script will also never be called. And even a fork setting on the user object will be ignored...

Is this behaviour intended? Any other idea to accomplish what I would like to do?

Thanks!

Jörg Wolf

Yes it is intended, a waiting queue cant be an operator. CFU disables operator simply says that an operator is not called if there is a CFU on it (which is normally the case). Nevertheless, your scenario is easy to fix. Look at the Howto:Mobile Extension to get the idea (you need a user object that routes calls to the waiting queue).

Thanks for the hint, but I don't see how to adapt it to my scenario!? I think my scenario is quite the opposite: incoming calls should be enqueued into a waiting queue. The waiting queue should deliver the longest waiting call to a voicexml script (via voicemail object) which is the only "operator" in the queue's group and will distribute the call in a way similar to the sample Howto:Simple ACD with Voicemail XML Script.

Any further help will be appreciated! Thanx! Jörg