Reference:Administration/PBX/Objects/Waiting Queue
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The Waiting Queue PBX object represents a waiting loop in the innovaphone PBX. When a call is received on this object, an audio file stored on a HTTP server is played back. The following specifications are made in the Queue section:
1st Announcement
- URL: The path of the audio file to be played. If a second Announcement is defined, this file is played only once. The playing of the audio file is repeated as standard.
The URL can be specified in the following format:
http://192.168.0.1/webdav/moh.$coder?coder=g729,g711a&repeat=true
The specification of the wildcard .$coder?coder=g729,g711a in place of the file extension .g729 enables several formats to be specified. They must be specified separated by a comma and must be available on the Web server. With the addition &repeat=false, an automatic repeat can be disabled. - External Name/No: Forwarding to an external user can take place alternatively.
2nd Announcement
- URL: The path of the second audio file to be played. If a second URL is specified here, then it is played after the first Announcement URL. For the second Announcement, the playing of the audio file is likewise repeated as standard (see 1st Announcement).
- External Name/No: For the second Announcement, forwarding to an external user can likewise take place.
- Max Call/Operator (%): By specifying a percentage value, calls that are forwarded to a call number or an operator (additional licences required) can be restricted.
- Alert: The music on hold or announcement is played after the time interval specified here has elapsed.
- Round Robin: Timeout before a switchover to the next subscriber.
- Primary: Time interval for the Primary Group.
- Primary Group: The Primary Group list box allows you to define which group should be the Primary Group, in so far as at least two groups were created for the Waiting Queue.
If a Primary Group is specified, the calls are signalled first to the subscribers of the Primary Group, and are also signalled to the subscribers of the other group after the Primary time interval has elapsed. - DTMF | Dest. No | Dest. Name: It is also possible to allow call forwarding using touch-tone dialling (DTMF).
DTMF = The DTMF character string (for example, 1 or *1#).
Dest. No = The destination number.
Dest. Name = The destination name.