Reference:Configuration/Registration/Recording

To be able to record telephone calls, it is necessary to initiate a conference, in which the recording device can be interconnected as required.

• Mode: There are three types of recording:
  • Manual: In this mode, recording takes place only on request of the subscriber. Recording is enabled/disabled by pressing the Redial key.
  • Transparent: This mode activates continuous recording and cannot be interrupted by the subscriber.
  • Optional: This mode initiates recording automatically with every call, but can be interrupted on request of the subscriber.

Tip: The Optional mode is an appropriate choice if, at the beginning of the call, it is not yet definite whether recording is necessary.

• Number: Here, you enter the telephone number under which the recording device may be reached.

• Name: Alternatively, you can also enter the H.323 name of the recording device.

• External call only: With this setting, the recording function can be restricted to calls outside one’s own telephone system.

Call Data

The recording call from the phone to the recording device is a straight fresh call with the recording phones telephone number as calling line id. However, the remote party number (that is, the party the agent is talking to) will be sent with this call as diverting number (H.450 leg2 information in H.323 and Diversion: header in SIP, respectively). Please note that when the agent does consultation calls while recording, the recorded stream always follows the active call. The changing remote party numbers are not notified in the recording call.

The diversion info sent in the recording call will indicate an incoming call as diversion user busy and an outgoing call as diversion-no-answer.