Reference:Configuration/Registration/Recording: Difference between revisions

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To be able to record telephone calls, it is necessary to initiate a conference, in which the recording device can be interconnected as required.
The recording feature permits to record conversations on a recording device. Recording is implemented as a 3 party conference between the two conversation peers and the recording device. While a conversation is recorded no other 3 party conference can be opened.  


* '''Mode''': There are three types of recording:  
* '''Mode''':
** Manual: In this mode, recording takes place only on request of the subscriber. Recording is enabled/disabled by pressing the Redial key.  
** Manual: Recording of the active call is manually started and stopped by pressing the Redial key or a function key with the ``Recording´´ function assigned.
** Transparent: This mode activates continuous recording and cannot be interrupted by the subscriber.  
** Transparent: Recording is started automatically as soon as a call is connected and stopped when there is no call left. It cannot be stopped manually.  
** Optional: This mode initiates recording automatically with every call, but can be interrupted on request of the subscriber.
** Optional: Recording is started automatically as soon as a call is connected. It can be stopped and restarted manually by pressing the Redial key or a function key with the ``Recording´´ function assigned.


''Tip: The Optional mode is an appropriate choice if, at the beginning of the call, it is not yet definite whether recording is necessary.''
* '''Number''': The telephone number of the recording device.


* '''Number''': Here, you enter the telephone number under which the recording device may be reached.
* '''Name''': The H.323 name of the recording device (if any).


* '''Name''': Alternatively, you can also enter the H.323 name of the recording device.
* '''External call only''': Restrict recording to calls from/to external lines.


* '''External call only''': With this setting, the recording function can be restricted to calls outside one’s own telephone system.
* '''Function Key Control Only''': Recording can be started and stopped by a ``Recording´´ function key only. The Redial key keeps it's normal function (context dependent, for example it initiates a blind transfer of the active call).  


==== Call Data ====
==== Call Data ====

Revision as of 13:14, 20 February 2008

The recording feature permits to record conversations on a recording device. Recording is implemented as a 3 party conference between the two conversation peers and the recording device. While a conversation is recorded no other 3 party conference can be opened.

  • Mode:
    • Manual: Recording of the active call is manually started and stopped by pressing the Redial key or a function key with the ``Recording´´ function assigned.
    • Transparent: Recording is started automatically as soon as a call is connected and stopped when there is no call left. It cannot be stopped manually.
    • Optional: Recording is started automatically as soon as a call is connected. It can be stopped and restarted manually by pressing the Redial key or a function key with the ``Recording´´ function assigned.
  • Number: The telephone number of the recording device.
  • Name: The H.323 name of the recording device (if any).
  • External call only: Restrict recording to calls from/to external lines.
  • Function Key Control Only: Recording can be started and stopped by a ``Recording´´ function key only. The Redial key keeps it's normal function (context dependent, for example it initiates a blind transfer of the active call).

Call Data

The recording call from the phone to the recording device is a straight fresh call with the recording phones telephone number as calling line id. However, the remote party number (that is, the party the agent is talking to) will be sent with this call as diverting number[1] (H.450 leg2 information in H.323 and Diversion: header in SIP, respectively). Please note that when the agent does consultation calls while recording, the recorded stream always follows the active call. The changing remote party numbers are not notified in the recording call.

The diversion info sent in the recording call will indicate an incoming call as diversion user busy and an outgoing call as diversion-no-answer.


  1. ↑ available from V6 SR2
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