User contributions for Sga

13:1913:19, 1 August 2023 diff hist +1,600‎ N Support:Innovaphone product behavior CVE-2023-36664 ‎ Created page with "==Applies To== This information applies to * App Platform * Linux-AP ==More Information== ===Problem Details=== Problem description see [https://www.cvedetails.com/cve/CVE-2023-366646/ CVE-2023-366646]. The issues affect Ghostscript versions before version 10.01.2. === How innovaphone Products are affected === * The phone/gateway firmware and myApps clients are not affected, no Ghostscript library is used. * The myApps App Platform and Linux AP use Ghostscript for..."

14:4114:41, 28 June 2023 diff hist +965‎ N Support:Resolving Delay in Audio Connectivity for Windows myApps-SoftphoneApp Users ‎ Created page with "==Applies To== This information applies to * 13r2/13r3 myApps for Windows/Softphone App  ===Problem Details=== Some users have experienced a brief delay (1-2 seconds) between accepting a call and hearing the other party's audio while using the myApps Windows-Client. This is caused by a slow startup of the audio device due to enabled "Audio Enhancements" in the Windows sound settings of the device. ===Resolution=== Deactivating the "Audio Enhancements..." current

15:1115:11, 21 June 2023 diff hist +1,902‎ N Support:Device password deployment mechanism changed in 13r3SR7/13r2SR25 ‎ Created page with "==Applies To== This information applies to * IP-phones provisioned before 13r3SR7/13r2SR25  ==More Information== ===Problem Details=== If the Devices-App has the checkmark "Deploy the domain password on all devices" set (by default on), the admin password is set on all provisioned devices. Before 13r2SR25/13r3SR7 all such devices receive the domain password as admin password. Since 13r2SR25/13r3SR7 IP phones..."

14:3814:38, 13 June 2023 diff hist +81‎ m Main Page ‎ →‎Latest News
10:3110:31, 13 June 2023 diff hist +787‎ N Support:Windows Defender False Positive Reports for myApps Files as Trojan ‎ Created page with "==Applies To== This information applies to * 13r2, 13r3 myApps Windows Client ==More Information== ===Problem Details=== Some customers using Windows Defender as a virus checker have reported that files of the myApps application (either the cached files of the Windows client or the Chromium cache) are being reported as Trojan scripts. These warnings seem to happen only on some PCs in the customer installation, while others (having the same files) are not affected. ===R..." current

13:0013:00, 24 May 2023 diff hist +1,271‎ N Support:Calls using 13r3 myApps Windows Client with SoftphoneApp may have distorted audio ‎ Created page with "==Applies To== This information applies to * 13r3 SoftphoneApp with myApps Windows Client v13r3SR4 (or lower) ==More Information== ===Problem Details=== Customers reported audio problems at the beginning of calls (~30seconds - 1 minute) where the SoftphoneApp user could not be clearly understood by the remote party. The audio appears to be choppy with missing words. This is caused by an update to the echo canceller module of the Windows myApps client in 13r3. Therefore..."

17:1417:14, 15 May 2023 diff hist +283‎ N Reference9:Event/0x00050005 ‎ Created page with "'''SRTP authentication failed''' error logs are reported: * after 10 decrypt failures in a row per call * only once per call Possible reasons: * remote sender unencrypted RTP packets * remote side has changed encryption key, but did not provide the new key with a re-negotiation yet" current