SupportOverview: Difference between revisions
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(Created page with "<span style ="color:red">For technical support requests, please open a ticket according to the instructions below.<br><br> Please refrain from contacting us by phone or direct email!<br> Should this be necessary, our support team will inform you about the ticket you have opened.<br><br> Do not use the widgets to call us either! They are only intended for sales issues.<br><br> We appreciate your understanding.</span> ===Where to find help?=== We recommend the following...") |
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<span style ="color:red">For technical support requests, please open a ticket according to the instructions below.<br><br> | <span style ="color:red">For technical support requests, please open a ticket according to the instructions below.<br><br> | ||
Please refrain from contacting us by phone or direct email!<br> | Please refrain from contacting us by phone or direct email!<br> | ||
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Do not use the widgets to call us either! They are only intended for sales issues.<br><br> | Do not use the widgets to call us either! They are only intended for sales issues.<br><br> | ||
We appreciate your understanding.</span> | We appreciate your understanding.</span> | ||
removed after talk to SGA--> | |||
===Where to find help?=== | ===Where to find help?=== | ||
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We recommend the following proceeding: | We recommend the following proceeding: | ||
In case of presales questions (that is, understanding concepts and | In case of presales questions (that is, understanding concepts and behaviours) | ||
# consult the [[ | # consult the [[ConceptsOverview|concept articles]] | ||
# search the wiki via the embedded search functionality | # search the wiki via the embedded search functionality | ||
# If nothing found, you can [[Course13:IT_Connect_-_11.1_How_to_create_a_support_ticket|open a ticket according to this procedure]] | # If nothing found, you can [[Course13:IT_Connect_-_11.1_How_to_create_a_support_ticket|open a ticket according to this procedure]] | ||
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=== References === | === References === | ||
* [[Course13:IT_Connect_-_11.1_How_to_create_a_support_ticket|open a ticket according to this procedure]] | * [[Course13:IT_Connect_-_11.1_How_to_create_a_support_ticket|open a ticket according to this procedure]] | ||
* [[ | * [[ConceptsOverview|Concept articles]] | ||
* [https://class.innovaphone.com/moodle2/mod/forum/view.php?id=115894 Current issues] | * [https://class.innovaphone.com/moodle2/mod/forum/view.php?id=115894 Current issues] | ||
* [https:// | * [https://anydesk.com/de/downloads/windows Download Anydesk] | ||
* [[:Category:Problem| | * [[:Category:Problem|Known problems]] | ||
* [[:Category:Problem-Archive|Previous problems]] | * [[:Category:Problem-Archive|Previous problems]] | ||
Latest revision as of 14:27, 14 February 2024
Where to find help?
We recommend the following proceeding:
In case of presales questions (that is, understanding concepts and behaviours)
- consult the concept articles
- search the wiki via the embedded search functionality
- If nothing found, you can open a ticket according to this procedure
In case of support issues (that is, live systems do not / no more work as expected)
- check for current issues and ensure use of lastest firmware version
- check for known problems according to the product used - see reference below
- Search the wiki via the embedded search functionality
- If nothing found, you can open a ticket according to this procedure