SupportOverview: Difference between revisions
Jump to navigation
Jump to search
(Created page with "<span style ="color:red">For technical support requests, please open a ticket according to the instructions below.<br><br> Please refrain from contacting us by phone or direct email!<br> Should this be necessary, our support team will inform you about the ticket you have opened.<br><br> Do not use the widgets to call us either! They are only intended for sales issues.<br><br> We appreciate your understanding.</span> ===Where to find help?=== We recommend the following...") |
m (Vsc moved page Support to SupportOverview) |
(No difference)
| |
Revision as of 16:14, 9 November 2023
For technical support requests, please open a ticket according to the instructions below.
Please refrain from contacting us by phone or direct email!
Should this be necessary, our support team will inform you about the ticket you have opened.
Do not use the widgets to call us either! They are only intended for sales issues.
We appreciate your understanding.
Where to find help?
We recommend the following proceeding:
In case of presales questions (that is, understanding concepts and behaviors)
- consult the concept articles
- search the wiki via the embedded search functionality
- If nothing found, you can open a ticket according to this procedure
In case of support issues (that is, live systems do not / no more work as expected)
- check for current issues and ensure use of lastest firmware version
- check for known problems according to the product used - see reference below
- Search the wiki via the embedded search functionality
- If nothing found, you can open a ticket according to this procedure