SupportOverview: Difference between revisions
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* [[ConceptsOverview|Concept articles]] | * [[ConceptsOverview|Concept articles]] | ||
* [https://class.innovaphone.com/moodle2/mod/forum/view.php?id=115894 Current issues] | * [https://class.innovaphone.com/moodle2/mod/forum/view.php?id=115894 Current issues] | ||
* [https:// | * [https://anydesk.com/de/downloads/windows Download Anydesk] | ||
* [[:Category:Problem|Known problems]] | * [[:Category:Problem|Known problems]] | ||
* [[:Category:Problem-Archive|Previous problems]] | * [[:Category:Problem-Archive|Previous problems]] | ||
Latest revision as of 14:27, 14 February 2024
Where to find help?
We recommend the following proceeding:
In case of presales questions (that is, understanding concepts and behaviours)
- consult the concept articles
- search the wiki via the embedded search functionality
- If nothing found, you can open a ticket according to this procedure
In case of support issues (that is, live systems do not / no more work as expected)
- check for current issues and ensure use of lastest firmware version
- check for known problems according to the product used - see reference below
- Search the wiki via the embedded search functionality
- If nothing found, you can open a ticket according to this procedure