Howto:Voxtron - Communication Center - 3rd Party Product: Difference between revisions
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==Product name== | ==Product name== | ||
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- update date below | - update date below | ||
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{{Template: | {{Template:Compat_Status_"engineered_prod."|certificate=Voxtron_-_Communication_Center_-_3rd_Party_Product_-_Desc-voxtron-cert.pdf}} | ||
Testing of this product has been finalized October, 2011. | Testing of this product has been finalized October, 2011. | ||
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==Category== | ==Category== | ||
[[Category:Referral Product|{{PAGENAME}}]] | |||
[[Category: | |||
[[Category: | {{Category:3rdParty CTI and integrations}} | ||
[[Category:3rdParty CTI and integrations|{{PAGENAME}}]] | |||
{{Category: | {{Category:3rdParty Contact Center Applications}} | ||
[[Category: | [[Category:3rdParty Contact Center Applications|{{PAGENAME}}]] | ||
==Functions== | ==Functions== | ||
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* Web based management | * Web based management | ||
* CTI | * CTI | ||
* Distributes contacts (calls, emails, faxes, web-chats, documents, Web 2.0 information) | * Distributes contacts (calls, emails, faxes, web-chats, documents, Web 2.0 information) | ||
* Distinguishes between direct | * Distinguishes between direct and routed communication | ||
* Skill-Based Routing (SBR) | * Skill-Based Routing (SBR) | ||
| Line 40: | Line 38: | ||
* Provides Business Intelligence (BI) information | * Provides Business Intelligence (BI) information | ||
* | * Software Development Kits (SDK) for integration within the existing IT infrastructure | ||
* Reporting and Statistics | * Web Reporting and Statistics | ||
* Recording | * Recording | ||
| Line 51: | Line 49: | ||
* Presence | * Presence | ||
* Outbound Campaigns | |||
* Proprietary IVR Application Development toolkit (refer to [http://www.voxtron.com/products/axxium/ Axxium]) | |||
* Voxtron VoiceXML Engine | |||
==Version== | ==Version== | ||
*Voxtron VCC | |||
*7.0.33 | **IVR: 7.0.22 | ||
**CC: 7.0.33 | |||
**CTI: 5.0.14 | |||
*X-CAPI: 3.3.226.0 | |||
*innovaphone Firmware: | |||
* | **PBX 9.00 Hotfix4 | ||
**TSP 8.00 Hotfix1 (8075) | |||
== Vendor == | == Vendor == | ||
| Line 67: | Line 74: | ||
==Description== | ==Description== | ||
* Voxtron Communication Center 11 is the new multimedia customer interaction solution from Voxtron. Thanks to its uniquely designed modular architecture, it addresses the needs for SMEs as well as large enterprises. | |||
* Voxtron Communication Center 11 allows easy configuration and administration thanks to one administration center (Web Center). | |||
* With Voxtron Communication Center 11, you can choose between two unique licensing models. Or you choose for the Routed Multimedia Contacts (Pay Per Use) package or you choose for the Interaction Login Units (licenses per agent). | |||
* Voxtron Communication Center 11 enables 4 different types of customer interaction: Calls, Faxes, Emails and Web Chats. | |||
* Even the most complex installations can be deployed in a short time and can be managed and maintained with little effort using the Web Management and the IVR Application Development toolkit ([http://www.voxtron.com/products/axxium/ Axxium]). | |||
* For CTI control of PBX Phones TAPI is used and for receiving/make calls between PBX and IVR it uses XCAPI for SIP/H.323 or ISDN (ISDN PC Cards) trunking. | |||
* Due to Voxtron’s unique architecture, it is possible to choose during installation which types of customer interactions are needed, which improves installation time and disk space. It is designed in the following modules: | |||
[[Image:Voxtron_-_Communication_Center_-_3rd_Party_Product_1.png]] | |||
* Note: Modules License, Datastore and Webcenter are called the core modules, which are mandatory for each installation of Voxtron Communication Center 11. The rest of the operational modules can be installed zero or multiple times. E.g. one contact center instance for the “sales” department and a second contact center instance for the “support” department. | |||
==Summary== | |||
* Test report of innovaphone PBX and Voxtron Communication Center according the test plan created by Voxtron - [[Howto:Voxtron_Communication_Center_-_Testreport|Voxtron Communication Center - Testreport]] | |||
* | * The test were successful and all required tests were passed. As a result the Voxtron Communication Center is qualified as a [[Howto:What_is_a_%22recommended_product%22%3F#CTI_and_UMS_applications | Engineered Product]]. | ||
<!-- == Competitive Analysis == --> | <!-- == Competitive Analysis == --> | ||
==Pricing== | |||
The software offers a unique and innovative licensing model that answers the most diverse requirements - More information [http://www.voxtron.com/products/voxtron-communication-center/innovative-pricing-models/ Click Here] | |||
==Contact== | |||
<!-- by vendor: | <!-- by vendor: | ||
- add name, address, phone, fax, email, web of primary recommended sales contact | - add name, address, phone, fax, email, web of primary recommended sales contact | ||
| Line 83: | Line 112: | ||
--> | --> | ||
Use Voxtrons [http://www.voxtron.com/de/kontakt/ Contact page] to get more information. | |||
[[Category:Compat|{{PAGENAME}}]] | [[Category:Compat|{{PAGENAME}}]] | ||
Latest revision as of 16:36, 29 September 2020
Product name
Certification Status
The tests for this product have been completed and it has been approved as a engineered product (Certification document).
Testing of this product has been finalized October, 2011.
Category
Computer Telephony Integration and Unified Messaging / Unified Communication
Inbound-/Outbound Contact Center Applications, incl. Automated Call Distribution and IVR
Functions
- Web based management
- CTI
- Distributes contacts (calls, emails, faxes, web-chats, documents, Web 2.0 information)
- Distinguishes between direct and routed communication
- Skill-Based Routing (SBR)
- Is based on the Voxtron Universal Queue (UQ) principle
- Provides Business Intelligence (BI) information
- Software Development Kits (SDK) for integration within the existing IT infrastructure
- Web Reporting and Statistics
- Recording
- Speech Portal
- Wallboard and Dashboards
- Presence
- Outbound Campaigns
- Proprietary IVR Application Development toolkit (refer to Axxium)
- Voxtron VoiceXML Engine
Version
- Voxtron VCC
- IVR: 7.0.22
- CC: 7.0.33
- CTI: 5.0.14
- X-CAPI: 3.3.226.0
- innovaphone Firmware:
- PBX 9.00 Hotfix4
- TSP 8.00 Hotfix1 (8075)
Vendor
Description
- Voxtron Communication Center 11 is the new multimedia customer interaction solution from Voxtron. Thanks to its uniquely designed modular architecture, it addresses the needs for SMEs as well as large enterprises.
- Voxtron Communication Center 11 allows easy configuration and administration thanks to one administration center (Web Center).
- With Voxtron Communication Center 11, you can choose between two unique licensing models. Or you choose for the Routed Multimedia Contacts (Pay Per Use) package or you choose for the Interaction Login Units (licenses per agent).
- Voxtron Communication Center 11 enables 4 different types of customer interaction: Calls, Faxes, Emails and Web Chats.
- Even the most complex installations can be deployed in a short time and can be managed and maintained with little effort using the Web Management and the IVR Application Development toolkit (Axxium).
- For CTI control of PBX Phones TAPI is used and for receiving/make calls between PBX and IVR it uses XCAPI for SIP/H.323 or ISDN (ISDN PC Cards) trunking.
- Due to Voxtron’s unique architecture, it is possible to choose during installation which types of customer interactions are needed, which improves installation time and disk space. It is designed in the following modules:
- Note: Modules License, Datastore and Webcenter are called the core modules, which are mandatory for each installation of Voxtron Communication Center 11. The rest of the operational modules can be installed zero or multiple times. E.g. one contact center instance for the “sales” department and a second contact center instance for the “support” department.
Summary
- Test report of innovaphone PBX and Voxtron Communication Center according the test plan created by Voxtron - Voxtron Communication Center - Testreport
- The test were successful and all required tests were passed. As a result the Voxtron Communication Center is qualified as a Engineered Product.
Pricing
The software offers a unique and innovative licensing model that answers the most diverse requirements - More information Click Here
Contact
Use Voxtrons Contact page to get more information.