Howto:Serinus - Serinus GmbH - 3rd Party Product: Difference between revisions

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[[Image:Serinus Logo RGB-digital blue.png||200px|right]]
<!-- to create a new entry here,
  - fill in all sections marked as "by vendor"
  - innovaphone will then complete the remaining sections (marked as "by inno")
 
  Please note that this article is in English only!
  feel free to ask presales in case you have any difficulties on editing wiki articles
  -->


<!-- by vendor:
==Product Name==
  - upload your company and product logo (if any) in a suitable size (.pgn preferred)
FACT24 Mediagateway | FACT24 ENS+ [https://fact24.f24.com/de/fact24-ens-hybrid/]
  - replace images below with your logo
 
  -->
==Certification Status==
[[Image:company logo.png||200px|right]]
{{Template:Compat_Status_"referral_prod."|certificate=Serinus_-_serinus_-_3rd_Party_Product_product_cert.pdf}}
[[Image:product logo.png||200px|right]]


{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}
Testing of this product has been finalized May 2nd, 2019.


==Product Name==
==Category==
<!-- by vendor:
{{Category:3rdParty Alarm Server}}
  Place here Official Product Name, as used in vendors product collateral
[[Category:Referral Product|{{PAGENAME}}]]
  If you have a dedicated product page (not a generic vendor page) in English, also put the link below
[[Category:3rdParty Alarm Server|{{PAGENAME}}]]
  -->
 
My Product [http://www.company.com/products/myproduct.htm Vendor Product Page]
==Vendor==
[[Image:logo_F24.png]]
 
F24 is Europe’s leading  Software-as-a-Service (SaaS) provider for resilience. More than 5,500 customers worldwide rely on their digital solutions, which support companies and organisations through all areas of resilience. Solutions cover business messaging and service notification, emergency and mass notification, incident and crisis management, as well as governance, risk and compliance.
The integrated FACT24 solution supports you in operating a holistic emergency and crisis management system. The system enables fast, multimedia communication and intervention in emergencies and critical situations. In addition to pure SaaS solutions, F24 also offers classic on-premises alerting solutions, as well as a combination of both worlds. F24's hybrid approach allows the use of a central alarming solution that combines the flexibility of the cloud with the added value of a local alarm platform.


==Certification Status==
[https://f24.com/de/ F24 AG]
<!-- by inno
  - uncomment one of the stati below
  - update date below
  -->
<!--{{Template:Compat Status "planned"}}-->
<!-- {{Template:Compat Status "in progress"}} -->
<!-- {{Template:Compat_Status_"referral_prod."|certificate=Tpl_sip.business_Toplink_SIP_Provider_-_product-cert.pdf}} -->
<!-- {{Template:Compat_Status_"engineered_prod."|certificate=Tpl_sip.business_Toplink_SIP_Provider_-_product-cert.pdf}} -->
<!-- {{Template:Compat_Status_"rec._prod."|certificate=Tpl_sip.business_Toplink_SIP_Provider_-_product-cert.pdf}} -->
<!--{{Template:Compat Status "tested"}} -->
<!-- {{Template:Compat Status "rejected"}} -->
<!-- {{Template:Compat_Status_"referral_prod."-no-certificate}} -->


<!-- Testing of this product has been finalized January 1st, 1970. -->
==Description==
[[Image:Product_Hybrid.png|600px]]


<internal>
FACT24 ENS+ Hybrid provides a central alerting and crisis management solution that combines cloud flexibility with the added value of a local alerting platform. You’ll get the flexible and low-maintenance operation of FACT24 ENS+ SaaS and the extended connectivity options of FACT24 ENS+ On-Premises. This means you can connect local subsystems, such as fire detection systems, via numerous interfaces using alarm media gateways. You have the flexibility to distribute alarms locally or via the cloud, depending on the application.
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) <strong>bitte Nachricht an ptr</strong>!
<br>Bitte darauf achten, dass das Zertifizierungsdatum angegeben ist, also "Testing of this product has been finalized January 1st, 1970"
</internal>


==Category==
'''Benefits at a glance:'''
<!-- by inno:
* Rapid scalability via the cloud, e.g. in case of multimedia mass notification
  - select one or more of the available recommended product categories
* Process-oriented configuration and operation of alerts and  conferences
    a list of valid Categories can be found in
* Multi-client rights and role concept
    Special Pages / Prefix Index / Display pages with prefix = RecProd, Display pages with prefix = Category
* Central monitoring and administration of all mediagateways, even at different locations, via a central web console
    (you need to apply it twice, first as template {{..}}, seconds as category [[..]])
* Additional, multimedia alerting resources
  -->
* Flexible cloud connectivity options and local resources, e.g telephone or fire detection system
* Failure protection via geo-redundant cluster operation and redundant network connections
* Hosted in German high-security data centres (including certified ISO/IEC 27001:2013, ISO/IEC 20000-1:2018 and ISO 9001:2015)


{{Category:RecProd Select proper Category here}}
==== Available Languages====
[[Category:RecProd|{{PAGENAME}}]]
* German
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]
* English


==Functions==
==Functions==
<!-- by vendor:
 
  - place here a short and concise list of features that are supported by your product
A lightning strike in the data centre, flooding in your region, an emergency case in the production line – whenever the worst case scenario occurs,
  -->
it is important to be prepared. According to a defined set of rules, Serinus transmits alarms using all the available communication channels,
Short summary of the most important features:
while informing users about certain events and which responses are expected from them. Through the confirmation function, Serinus receives a qualified feedback on the availability and response times of your teams. All alerting operations are logged in detail and can be used for process improvement.
*basic call
 
*email to fax
'''Key features in combination with Innovaphone:'''
*call park function
 
*...
* Display text on Deskphones and Dect-Phones
* Confirmation via DTMF ( positive, negative, PIN-based, Time)
* Textmessage via SOAP Interface
* Loudspeaker broadcast
* Control call forwarding
* Call intrusion
* Call recording
* LDAP Integration Innovaphone to import User
* Localisation
 
'''Offered Interfaces'''
* Digital contact inputs and outputs
* Serial connections via ESPA 4.4.4
* IP integration via ESPA-X, KNX, Modbus, BACnet
* Connection through OPC
* REST API Interface
* Email
* SMS
==Use Cases==
'''Alerting'''
* [https://f24.com/en/solutions/alerting-software/ Successful Alerting with an Alerting Software ]
* [https://f24.com/en/solutions/evacuation-alarm-in-crisis/ Fire and evacuation alert ]
* [https://f24.com/en/solutions/silent-alarm-for-emergency-management/ Silent alarm ]
* [https://f24.com/en/f24-whitepaper-alerting-and-crisis-communication/ Alerting and crisis communication ]
* [https://f24.com/en/solutions/mass-notification-solutions/ Mass Notification System ]
 
'''Crisis management'''
* [https://f24.com/en/it-incident-management-en/) IT Incident Management ]
* [https://f24.com/en/product-recall-management/ Product recall ]
* [https://f24.com/en/f24-whitepaper-incident-management/ Incident Management ]
* [https://f24.com/en/solutions/business-continuity-management/ Business Continuity Management  ]
* [https://f24.com/en/solutions/media-management-during-crisis/ Media Management & Communications ]


==Version==
==Version==
<!-- by inno:
Product versions used for interop testing:
  - version of software that was tested, as declared by the vendor or reseller(in case of customer testimonial), please not if patches have been applied
* Fact24 Mediagateway Version 2.2.16/2.2.13/2.2.8/2.1.x/2.0.x/1.1
  -->
* innovaphone V13 R1 SR5 IPVA 13.2075 / V12 R2 SR17 IPVAC 12.5.3.717
1.2.3
 
==Configuration==
 
'''SIP configuration with Mediagateway (Version 2.2.x and higher)'''
 
There are two ways on how to connect the Serinus Mediagateway to a Innovaphone PBX :
 
- Establighing the connection as an'''(SIP-) object''', which is easy and fast but does not have many configuration possibilities.
- Connecting the Serinus Media Gateway as an '''gateway trunk''', which has much more possibilities like codec selection, routings, etc.
 
In both ways calling the mediagateway through an range of numbers is possible (e.g. 99 000-999).
 
The decision of which method to choose should be made by the technician responsible for supporting the telephone system.
 
The following steps outline the preferred method for configuring a connection as a '''gateway trunk''', due to its advanced configuration options.
 
 
===SIP configuration as Gateway Trunk===
 
Heres an overview of the SIP connector in the Mediagateway (example).
 
[[Image:F24AG_Connector_overview.png]]
 
 
This example shows how the mediagateway can be connected.
 
 
Here we used the following configuration examples:
 
Serinus Mediagateway:    192.168.8.25
 
Innovaphone PBX:          192.168.8.171
 
 
TelNbr Mediagateway:      71-xxxx
 
 
 
===Gateway trunk connection===
 
 
[[Image:Serinus - Serinus GmbH - 3rd Party Product_1_EN.PNG]]
 
 
These image shows the gateway object Serinus_Mediagateway71 No 71.
 
As soon as all configuration steps are made in the innovaphone pbx, the gateway object and the GW from the menue GK will connect to each other.
 
[[Image:Serinus - Serinus GmbH - 3rd Party Product 2 EN.PNG]]
[[Image:Serinus - Serinus GmbH - 3rd Party Product 3 EN.PNG]]
 
Create a new gateway object.
 
 
 
 
On the innovaphone configuration page go to: Gateway - GK - GW1
 
[[Image:Serinus - Serinus GmbH - 3rd Party Product 4 EN.PNG]]
 
[[Image:Serinus - Serinus GmbH - 3rd Party Product 5 EN.PNG]]
 
Enter the details as shown above. Use Protocol TCP, Remote Domain is this own PBX (!). For autorization use the credentials of the prior created Gateway object. Under "Alias List", enter the name and the number of the above created gateway object. Select the codec G722. Use no encryption.
 
 
[[Image:Serinus - Serinus GmbH - 3rd Party Product 16 EN.png]]
 
If more than one pbx system or Mediagateways are connected, you can add a route to allow calls between them.
 
 
 
To create a new SIP connector on the Serinus Mediagateway go to Menue - connectors - new SIP Connector.
 
[[Image:F24AG_Connector_Basic_Settings.PNG]]
 
Add a connection name, the serveradress of the innovaphone pbx, the portnumber, the protocoll and the authentication details
 
After adding the connection details you can start a testcall to a telephonenumber through entereing the phone number and pressing the button "call".
 
The "send message" button can be used with some pbx systems to send a SIP-textmessage.
 
 
[[Image:F24AG_Connector_SIP_Extended_Settings.PNG]]
 
 
 
 
[[Image:F24AG_Connector_Extended_Settings.PNG]]
 
The extended SIP logging can be activated already at the beginning to have a better overview through the logfiles if connection problems may occure. It must be deactivated afterwards to prevent performance problems.
 
"Take incoming call before reject or go further" can optionally be activated if the function "silent alerting" will be used. This can prevent the telephone from playing a short dialtone when the silent alert key is pressed.
 
 
 
 
The pbx-prefixes:
 
 
[[Image:F24AG_Connector_PBX_Prefixes.PNG]]
 
 
 
===SOAP connection===
 
The SOAP connection is used for forced release or loudspeaker announcements.
 
 
Create a new user in the innovaphone pbx:
 
[[Image:Serinus - Serinus GmbH - 3rd Party Product 9 EN.PNG]]
 
[[Image:Serinus - Serinus GmbH - 3rd Party Product 11 EN.PNG]]
 
The rights should be adjusted to control all affected system phones.
 
 
 
[[Image:Serinus - Serinus GmbH - 3rd Party Product 10 EN.PNG]]
 
 
Once done, go back to the mediagateway SIP connector and add the credentials.
 
[[Image:F24AG_Connector_Special_PBX_Functions.PNG]]
 
 
When all settings are correct, the test button will show up a positive confirmation.
 
If it always fails, please try a password with less than 16 signs.
 
Enter an not as telephone entry already configured number for intruded incoming calls. This number will be called by phones. The Prefix in the SIP connector will be dialed before that.


==Vendor==
<!-- by vendor
  - Official name of your company, at best linked to your companies web site url, Official name of the vendors web site
  - you may also add a logo
    - upload your company logo (.png preferred, suitable size)
    - replace logo below with yours
  -->


[[Image:3rdPartyGoldfischglas 03.png]] [http://www.company.com Company Inc.]




==Description==
[[Image:F24AG_Alarm_Manager_Settings_1.PNG]]
<!-- by vendor:
  - add short description of the product features, like on a data sheet. Maximum 250 words.
  -->


==Competitive Analysis==
Settings for automatic call answer on system phones.
<!-- by vendor:
  - add short competitive analysis. Maximum 250 words.  This text should enable the innovaphone reseller to select
    your product for scenarios where it is especially useful
  -->


==Summary==
<!-- by inno:
  - add remarks regarding the product, such as special features, firmware versions or licenses required on the inno side,
    parts of the product that has not been tested or limitations discovered.  very short and concise (everything else is in
    the test report)
  - add link to product test report here
  -->
[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
<br>- or -<br>
<!-- by inno:
  as an alternative, if the product is known to be working due to a successful customer project
  -->
This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
<br>- or -<br>
<!-- by inno:
  as an alternative, if the product has been tested by the vendor
  -->
This solution has been tested by the vendor. 
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
<br>
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]


==Pricing==
[[Image:F24AG_Alarm_Manager_Settings_2.PNG]]
<!-- by vendor:
  - describe ballpark pricing, e.g. "500€ per seat" or "starting at 25.000€ depending on the number of trunk lines" 
  -->


Settings for forced release on nearly all phones (system phones, sip phones and also system dect phones).


==Summary==
Test Report Serinus


==Contact==
[[Media:Zertifikat_Serinus_und_innovaphone_19032019.pdf]] <br>
<!-- by vendor:
[[Media:Zertifikat_Serinus_und_innovaphone_19032019_EN.pdf‎]]
  - add name, address, phone, fax, email, web of primary recommended sales contact
    if suitable, you may consider specifying several contacs, depending on your sales structure
    (e.g. by country or vertical market)
  - in case of a customer testimonial the contact details of the reseller are not disclosed here. As contact person should act sales@innovaphone.com. In order to find the reseller responsible for this product, enter also the corresponding mantis ticket number in invisible tags.
  -->


'''Remark innovaphone AG''':
* above listed "certificates" and test reports have been created by manufacturer itself and not by innovaphone itself.
* innovaphone has not conducted any tests nor can confirm functionality as indicated by manufacturer.


==Contact==
{|
{|
| colspan=99 |  Marcus Testman
| F24 AG
|-
|-
| colspan=99 | company
| Ridlerstraße 57
|-
|-
| colspan=99 | address
| 80339 München
|-
|-
| colspan=99 | zip, town
| Deutschland
|-
|-
| Tel: || +49 7031 73009 0
| Telefon: +49 89 2323638-0
|-
|-
| Fax: || +49 7031 73009 99
| Mail: [mailto:sales.partner@f24.com sales.partner@f24.com]
|-
| Mail: || [mailto:info@company.com info@company.com]
|}
|}
[[Category:Compat|{{PAGENAME}}]]

Latest revision as of 16:27, 13 March 2024

Serinus Logo RGB-digital blue.png

Product Name

FACT24 Mediagateway | FACT24 ENS+ [1]

Certification Status

Referralprod.PNGThis product is listed due to a customer testimonial. No tests have been conducted by innovaphone.

Testing of this product has been finalized May 2nd, 2019.

Category

Alarm system/server solutions

Vendor

Logo F24.png

F24 is Europe’s leading Software-as-a-Service (SaaS) provider for resilience. More than 5,500 customers worldwide rely on their digital solutions, which support companies and organisations through all areas of resilience. Solutions cover business messaging and service notification, emergency and mass notification, incident and crisis management, as well as governance, risk and compliance. The integrated FACT24 solution supports you in operating a holistic emergency and crisis management system. The system enables fast, multimedia communication and intervention in emergencies and critical situations. In addition to pure SaaS solutions, F24 also offers classic on-premises alerting solutions, as well as a combination of both worlds. F24's hybrid approach allows the use of a central alarming solution that combines the flexibility of the cloud with the added value of a local alarm platform.

F24 AG

Description

Product Hybrid.png

FACT24 ENS+ Hybrid provides a central alerting and crisis management solution that combines cloud flexibility with the added value of a local alerting platform. You’ll get the flexible and low-maintenance operation of FACT24 ENS+ SaaS and the extended connectivity options of FACT24 ENS+ On-Premises. This means you can connect local subsystems, such as fire detection systems, via numerous interfaces using alarm media gateways. You have the flexibility to distribute alarms locally or via the cloud, depending on the application.

Benefits at a glance:

  • Rapid scalability via the cloud, e.g. in case of multimedia mass notification
  • Process-oriented configuration and operation of alerts and conferences
  • Multi-client rights and role concept
  • Central monitoring and administration of all mediagateways, even at different locations, via a central web console
  • Additional, multimedia alerting resources
  • Flexible cloud connectivity options and local resources, e.g telephone or fire detection system
  • Failure protection via geo-redundant cluster operation and redundant network connections
  • Hosted in German high-security data centres (including certified ISO/IEC 27001:2013, ISO/IEC 20000-1:2018 and ISO 9001:2015)

Available Languages

  • German
  • English

Functions

A lightning strike in the data centre, flooding in your region, an emergency case in the production line – whenever the worst case scenario occurs, it is important to be prepared. According to a defined set of rules, Serinus transmits alarms using all the available communication channels, while informing users about certain events and which responses are expected from them. Through the confirmation function, Serinus receives a qualified feedback on the availability and response times of your teams. All alerting operations are logged in detail and can be used for process improvement.

Key features in combination with Innovaphone:

  • Display text on Deskphones and Dect-Phones
  • Confirmation via DTMF ( positive, negative, PIN-based, Time)
  • Textmessage via SOAP Interface
  • Loudspeaker broadcast
  • Control call forwarding
  • Call intrusion
  • Call recording
  • LDAP Integration Innovaphone to import User
  • Localisation

Offered Interfaces

  • Digital contact inputs and outputs
  • Serial connections via ESPA 4.4.4
  • IP integration via ESPA-X, KNX, Modbus, BACnet
  • Connection through OPC
  • REST API Interface
  • Email
  • SMS

Use Cases

Alerting

Crisis management

Version

Product versions used for interop testing:

  • Fact24 Mediagateway Version 2.2.16/2.2.13/2.2.8/2.1.x/2.0.x/1.1
  • innovaphone V13 R1 SR5 IPVA 13.2075 / V12 R2 SR17 IPVAC 12.5.3.717

Configuration

SIP configuration with Mediagateway (Version 2.2.x and higher)

There are two ways on how to connect the Serinus Mediagateway to a Innovaphone PBX : 

- Establighing the connection as an(SIP-) object, which is easy and fast but does not have many configuration possibilities.
- Connecting the Serinus Media Gateway as an gateway trunk, which has much more possibilities like codec selection, routings, etc.

In both ways calling the mediagateway through an range of numbers is possible (e.g. 99 000-999).

The decision of which method to choose should be made by the technician responsible for supporting the telephone system.

The following steps outline the preferred method for configuring a connection as a gateway trunk, due to its advanced configuration options.


SIP configuration as Gateway Trunk

Heres an overview of the SIP connector in the Mediagateway (example).

F24AG Connector overview.png


This example shows how the mediagateway can be connected.


Here we used the following configuration examples:

Serinus Mediagateway: 192.168.8.25

Innovaphone PBX: 192.168.8.171


TelNbr Mediagateway: 71-xxxx


Gateway trunk connection

Serinus - Serinus GmbH - 3rd Party Product 1 EN.PNG


These image shows the gateway object Serinus_Mediagateway71 No 71.

As soon as all configuration steps are made in the innovaphone pbx, the gateway object and the GW from the menue GK will connect to each other.

Serinus - Serinus GmbH - 3rd Party Product 2 EN.PNG Serinus - Serinus GmbH - 3rd Party Product 3 EN.PNG

Create a new gateway object.



On the innovaphone configuration page go to: Gateway - GK - GW1

Serinus - Serinus GmbH - 3rd Party Product 4 EN.PNG

Serinus - Serinus GmbH - 3rd Party Product 5 EN.PNG

Enter the details as shown above. Use Protocol TCP, Remote Domain is this own PBX (!). For autorization use the credentials of the prior created Gateway object. Under "Alias List", enter the name and the number of the above created gateway object. Select the codec G722. Use no encryption.


Serinus - Serinus GmbH - 3rd Party Product 16 EN.png

If more than one pbx system or Mediagateways are connected, you can add a route to allow calls between them.


To create a new SIP connector on the Serinus Mediagateway go to Menue - connectors - new SIP Connector.

F24AG Connector Basic Settings.PNG

Add a connection name, the serveradress of the innovaphone pbx, the portnumber, the protocoll and the authentication details

After adding the connection details you can start a testcall to a telephonenumber through entereing the phone number and pressing the button "call".

The "send message" button can be used with some pbx systems to send a SIP-textmessage.


F24AG Connector SIP Extended Settings.PNG



F24AG Connector Extended Settings.PNG

The extended SIP logging can be activated already at the beginning to have a better overview through the logfiles if connection problems may occure. It must be deactivated afterwards to prevent performance problems.

"Take incoming call before reject or go further" can optionally be activated if the function "silent alerting" will be used. This can prevent the telephone from playing a short dialtone when the silent alert key is pressed.



The pbx-prefixes:


F24AG Connector PBX Prefixes.PNG


SOAP connection

The SOAP connection is used for forced release or loudspeaker announcements.


Create a new user in the innovaphone pbx:

Serinus - Serinus GmbH - 3rd Party Product 9 EN.PNG

Serinus - Serinus GmbH - 3rd Party Product 11 EN.PNG

The rights should be adjusted to control all affected system phones.


Serinus - Serinus GmbH - 3rd Party Product 10 EN.PNG


Once done, go back to the mediagateway SIP connector and add the credentials.

F24AG Connector Special PBX Functions.PNG


When all settings are correct, the test button will show up a positive confirmation.

If it always fails, please try a password with less than 16 signs.

Enter an not as telephone entry already configured number for intruded incoming calls. This number will be called by phones. The Prefix in the SIP connector will be dialed before that.



F24AG Alarm Manager Settings 1.PNG

Settings for automatic call answer on system phones.


F24AG Alarm Manager Settings 2.PNG

Settings for forced release on nearly all phones (system phones, sip phones and also system dect phones).

Summary

Test Report Serinus

Media:Zertifikat_Serinus_und_innovaphone_19032019.pdf
Media:Zertifikat_Serinus_und_innovaphone_19032019_EN.pdf‎

Remark innovaphone AG:

  • above listed "certificates" and test reports have been created by manufacturer itself and not by innovaphone itself.
  • innovaphone has not conducted any tests nor can confirm functionality as indicated by manufacturer.

Contact

F24 AG
Ridlerstraße 57
80339 München
Deutschland
Telefon: +49 89 2323638-0
Mail: sales.partner@f24.com
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