Howto:MidaRec - Mida Solutions - 3rd Party Product: Difference between revisions

Latest revision as of 08:39, 26 August 2020

Product Name

Certification Status

The tests for this product have been completed and it has been approved as a recommended product (Certification document).

Testing of this product has been finalized December 1st, 2007.

Functions

Digital Voice Recording
Reliable storage systems
CTI call tagging
Quick and secure call Retrieve
Lawful interception

Version

1.5.2

Vendor

http://www.midasolutions.com

Description

MidaRec is one product of the powerful Mida i-Suite. Mida i-Suite is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances. The following Mida i-Suite products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling Please refer to the related Wiky article for more information on the other Mida products.

MidaRec is a professional product which performs voice recording of telephony conversations in VoIP networks, using reliable storage systems, and allowing quick and secure search process, thanks to call tagging with telephony and custom data. MidaRec powerful and high quality voice logging system can satisfy requirements of enterprises, banks, call centers, telecom operators, telecom equipment providers, with several benefits:

Reduces exposure to liability with compliance with industry guidelines and legislation
Resolves disputes or misunderstandings, related to verbal advice or instructions
Can be used for training of call center operators
Allow performance or activity monitoring
Traps abuse or nuisance calls
Performs lawful interception

Flexible and modular architecture allows to connect mixed protocols nodes (TDM/VoIP) and to use different procedures:

On Demand Recording (Active Procedure): recording is started and stopped directly by the agent (by using call conference or an integrated CTI button). During the recording session, it is possible to send configurable voice messages to the caller (this is requested by legislation in many European Countries).
Total Recording (Passive Procedure): all conversation can be recorded automatically, with no limitation on call tagging and quick search functionalities (availability depends on technology)

Recorded Data are stored, together with the telephony and custom data tags, first in the Hard Disk, and then transferred to DVD for archiving. Professional Data Base is used, to have the higher reliability and efficiency.

All the recording process (voice messages, data base configuration, telephony and custom data to be used as tags) is fully configurable with an easy to use WEB interface.

Search and replay may be easily performed with different interfaces, i.e. telephone and WEB browser, allowing remote and secure access: multi-level authentication are used, while quick data search is possible, using the telephony and custom data previously stored with the Recording as filtering criteria.

Access policies are fully configurable to suit legislation or company rules.

Competitive Analysis

MidaRec has different unique features, which make it the perfect choice for your needs:

Configurable Voice Messages to be used during the Recording session, by means of an easy to use WEB interface
Licensing model that allows aggressive and competitive pricing
Professional solution, by using the best technology – DVD recording, CTI interface, high efficiency DataBase
Localization and multi language support

Thanks to its experience, Mida may offer different advanced services on this product:

Full support and maintenance services depending on your requests and SLA
Consultancy and Project management for system design and integration with specific applications or network protocols
Report Customization
Content analysis with ASR tools based on Loquendo (www.loquendo.com) engines

Summary

easy to configure
simple but straightforward voice recording solution

For a detailed analysis of the product please have a look at the Mida i-Suite - Mida Solutions - Testreport.

Pricing

Thanks to Mida Experience on this technology area, Mida Rec has a very aggressive pricing.

Prices starts from around 3,5K€ for the Smart Rec solution, and from less than 11K€ for the Professional Rec version (end user prices). Several Options are then available to make the solution unique and perfectly tailored to your customer needs.

Contact

Marco Cortese

Mida Solutions

via Vigonovese, 115

35127, Padova

Tel:

+39 049 760 185 / +39 049 762 9752

Fax:

+39 049 870 8721

Mail:

sales@midasolutions.com

@@ Line 20: / Line 20: @@
     If you have a dedicated product page (not a generic vendor page) in English, also put the link below
    -->
-Mida Rec, [http://www.midasolutions.com/mida_products.php?c=2&p=10 product page]
+[http://www.midasolutions.com/2010/soluzioni/by-type/recorder/?lang=en Mida Rec]
 ==Certification Status==
 <!-- by inno
@@ Line 27: / Line 27: @@
    -->
 <!-- {{Template:Compat Status "planned"}} -->
-{{Template:Compat Status "in progress"}}
+<!--{{Template:Compat Status "in progress"}}-->
-<!-- {{Template:Compat Status "certified"|certificate=Product_-_Vendor_-_3rd_Party_Product_-_Desc-product-cert.pdf}} -->
+{{Template:Compat Status "certified"|certificate=MidaRec_-_Mida Solutions_-_3rd_Party_Product_-_rec-product-cert.pdf}}
 <!-- {{Template:Compat Status "tested"}} -->
 <!-- {{Template:Compat Status "rejected"}} -->
-<!-- Testing of this product has been finalized January 1st, 1970. -->
+Testing of this product has been finalized December 1st, 2007.
 ==Category==
-<!-- by inno:
+[[Category:3rdParty PreviousProducts|{{PAGENAME}}]]
-   - select one or more of the available recommended product categories
-     a list of valid Categories can be found in
-     Special Pages / Prefix Index / Display pages with prefix = RecProd, Display pages with prefix = Category
-     (you need to apply it twice, first as template {{..}}, seconds as category [[..]])
-  -->
-{{Category:RecProd Voice Recording}}
-[[Category:RecProd Voice Recording]]
 ==Functions==
@@ Line 48: / Line 41: @@
     - place here a short and concise list of features that are supported by your product
    -->
-MidaRec is a professional product which performs voice recording of telephony conversations in VoIP networks, using reliable storage systems, and allowing quick and secure search process, thanks to call tagging with telephony and custom data.
+*Digital Voice Recording
+*Reliable storage systems
-MidaRec powerful and high quality voice logging system can satisfy requirements of enterprises, banks, call centers, telecom operators, telecom equipment providers, with several benefits:
+*CTI call tagging
-*Reduces exposure to liability with compliance with industry guidelines and legislation
+*Quick and secure call Retrieve
-*Resolves disputes or misunderstandings, related to verbal advice or instructions
+*Lawful interception
-*Can be used for training of call center operators
-*Allow performance or activity monitoring
-*Traps abuse or nuisance calls
-*Performs lawful interception
 ==Version==
@@ Line 84: / Line 73: @@
 Mida i-Suite is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
 The following Mida i-Suite products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling Please refer to the related Wiky article for more information on the other Mida products.
+MidaRec is a professional product which performs voice recording of telephony conversations in VoIP networks, using reliable storage systems, and allowing quick and secure search process, thanks to call tagging with telephony and custom data.
+MidaRec powerful and high quality voice logging system can satisfy requirements of enterprises, banks, call centers, telecom operators, telecom equipment providers, with several benefits:
+*Reduces exposure to liability with compliance with industry guidelines and legislation
+*Resolves disputes or misunderstandings, related to verbal advice or instructions
+*Can be used for training of call center operators
+*Allow performance or activity monitoring
+*Traps abuse or nuisance calls
+*Performs lawful interception
 Flexible and modular architecture allows to connect mixed protocols nodes (TDM/VoIP) and to use different procedures:
@@ Line 114: / Line 112: @@
 *Content analysis with ASR tools based on Loquendo (www.loquendo.com) engines
-==Remarks==
+==Summary==
 <!-- by inno:
     - add remarks regarding the product, such as special features, firmware versions or licenses required on the inno side,
@@ Line 121: / Line 119: @@
     - add link to product test report here
    -->
-[[Howto:MidaRec - Mida Solutions - Testreport]]
+* easy to configure
+* simple but straightforward voice recording solution
+For a detailed analysis of the product please have a look at the [[Howto:Mida_i-Suite_-_Mida_Solutions_-_Testreport|Mida i-Suite - Mida Solutions - Testreport]].
 ==Pricing==
@@ Line 129: / Line 130: @@
 Thanks to Mida Experience on this technology area, Mida Rec has a very aggressive pricing.
-Prices starts from around 4K for a Smart Rec solution (end user price). Several Options are then available to make the solution unique and perfectly tailored on your customer needs.
+Prices starts from around 3,5K€ for the Smart Rec solution, and from less than 11K€ for the Professional Rec version (end user prices). Several Options are then available to make the solution unique and perfectly tailored to your customer needs.
 ==Contact==