Reference8:Release Notes iQM: Difference between revisions
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= 2012 Hotfix | = 2012 Hotfix 1 = | ||
Changes included in Version 2012 Hotfix | Changes included in Version 2012 Hotfix 1<!----> | ||
[http://mantis.innovaphone.com/view.php?id=117016 Definition] | [http://mantis.innovaphone.com/view.php?id=117016 Definition] | ||
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Minor bugs like wrong tooltip text fixed.<br/>If no individual wrap up time is available the relative button will be hided (also in Dashboard remote control)<br/>?Stop iQM Server? was not activated after a restart of the client<br/>###148609###<br/> | Minor bugs like wrong tooltip text fixed.<br/>If no individual wrap up time is available the relative button will be hided (also in Dashboard remote control)<br/>?Stop iQM Server? was not activated after a restart of the client<br/>###148609###<br/> | ||
== Build 80093 - New Release == | |||
{| | |||
|Status | |||
|<font><font color="red">Assigned</font></font> | |||
|- | |||
|Id | |||
|[http://mantis.innovaphone.com/view.php?id=150713 150713] | |||
|} | |||
Ldap Name resolution sometimes failed even if calls are sufficient long in the WQ. Quick answers from the Agent will cause no number display on the iQM Agent main view. ###148615###<br/>Keyboard Activity detection will fail on newer Windows Versions, just Mouse events will trigger. MS changes the key value form integer to short format. ###150062###<br/>The Speed-dial keys won?t work if no secondary screen is available. <br/>The iQM-Server Version is available just as an unofficial Build. ###146435###<br/> | |||
== Agent View shows agents in group and Afgent list hide unreg Agents == | == Agent View shows agents in group and Afgent list hide unreg Agents == | ||
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== CFU and Wrapup form WQ == | |||
{| | |||
|Status | |||
|<font><font color="red">Assigned</font></font> | |||
|- | |||
|Id | |||
|[http://mantis.innovaphone.com/view.php?id=150788 150788] | |||
|} | |||
If an Agent set a CFU and in the setup of the WQ in the PBX the flag ?CFU disables Operator? is checked the iQM consider the agent not in Group (even he is a member). The feature cannot be switched during operation because the iQM read out the WQ parameter just during start up. If the flag is not set in the PBX the iQM works without taking care of the CFU. ###149363###<br/>If in the PBX the flag ?Set Operator Presence? is checked the iQM will no longer activate the internal wrap up but following the Queue wrap up. The individual wrap up and switching on/off the wrap up is disabled. The warp up time is synchronized with the PBX, so if the time is modified in the PBX the iQM will follow. The Dash-Bord will also following that operational mode. Please note that for a complete correct operation also the flag ?Presence disabled Operator? has to be switched on.<br/>If the flag is not checked in the PBX the iQM works using internal warp out as before. ###146471###<br/>Build 80094<br/> |
Revision as of 00:35, 10 July 2015
This roadmap describes the 2012 iQM.
This article is generated automatically. Do not edit! Please see the disclaimer before using the information presented here!
2012 Hotfix 1
Changes included in Version 2012 Hotfix 1 Definition
Excel
Status | Closed |
Id | 117794 |
If Excel logging data are transmitted via email the relative attached excel file is "release" just after a certain period. The reason is that Microsoft holds a file busy if not explicit declared as free in the software until a garbage collect routing will force releasing. The result is that an error occurs because iQM receives the error message that the file is used by another user. Fixed in Build 80014 forcing release after sending.
Agent View on iQM Server
Status | Closed |
Id | 119792 |
Agent view window in iQM server was oldstile and not well sincronized.
Fixed with build 80019
See also ###119069
Error in Excel processing
Status | Closed |
Id | 123766 |
For older Excel versions a dll was missing, that caused different types of Excel errors.
Solved with build 80025
See ###123441
Phone not ok
Status | Closed |
Id | 123767 |
?Phone not ok? is detected even if the agent phone is registered.
Solved with build 80025
See ###123594###
Wrap up time
Status | Closed |
Id | 123769 |
Up to this version this is done at the end of the call, but if in this moment there are other calls and/or heavy traffic or a slowdowns in the PBX and/or the iQM it could happen that the call is ?faster? than the logout of the group and the phone rings.
From build 80025 on the logout is done when the agent answers the call.
See ###121235### and ###122985###
Total waiting time wrong for abandoned calls
Status | Closed |
Id | 124456 |
If calls in the Queue gives up the total waiting time is not added correctly. This happens just for call giving up in the queue, not if the call is the first (actual) one. Even the Excel statistics shows wrong data, but in this case the waiting time of abandoned calls is not count at all.
Solved in Build 80027
See also ticket ###122592###
Excel and Node
Status | Closed |
Id | 124522 |
Excel functions still not work in some installations, basically because a excel dl list not installed automatically. If the dll is present because e newer excel in installed the system recovers and anything works, in older excel installations not. See also ###123441###.
If Agents are working in nodes the wrap-up will not word. This is because the relative routines are e164 instead of CN bases. See also ###124419###.
Both issues solved with Build 80030.
Position Dashboard and lounch parameter
Status | Closed |
Id | 124905 |
If the Dashboard is minimized and the Agent Software terminated after a new startup the position is invalid and the window not visible.
The parameter Ad-String in the setup for the Agent is not saved correct, therefore after a restart the option is again disabled.
Fixed in Build 80031, See also #124825
Queue Name - Phone not ready - Excel
Status | Closed |
Id | 125760 |
If the Queue name is shorter than 3 digits it is not recognizes as valid. Now even one digit names are accepted. ###125280###
IP Phone where detected as not ready even if they are fine.
Average waiting time in the first resuming tab is wrong in the detail lines. Can be adjusted modifying the Excel formula, for newer month this is done automatically.
Excel: wrong header labeling (row F and I inverted)
Fixed in Build 80035
Automatic Report
Status | Closed |
Id | 125828 |
Bug: Sending reports automatically works just for 6 times.
Solved with build 80036
Restore Counter
Status | Closed |
Id | 133161 |
After a start counters are loaded from a file. This file is written when the iQM is stopped. The loading was done without check the actual date and time. Therefore real time counters could start with wrong values. Now form Build 80046 on the counters are restored in function of the actual time and date.
See also ticket ###131743###
Agent client shows cleared calls
Status | Closed |
Id | 133641 |
Build 80047 - 01.2015
Ticket #130735, 133256, 103355
Recall LIst
Status | Closed |
Id | 133710 |
Build 80048
Agent Recall List is now ordered by date and time
Pick up in WQ
Status | Closed |
Id | 146147 |
If a call is picked up the further calls are not cleared anymore.
See also ###144282###
More Agent client with the same name
Status | Assigned |
Id | 147524 |
An agent client will be recognized by the server by his name, unique normally in a System. Even normally just one client works on or for one phone. If more clients use the same name (or because Dashboards no name) the communication will work randomly.
This problem was solved using not just the name but also the IP-address of the agent PC. If for an error on more workplaces the same agent is logged now the server distinguish between und send information to the correct PC.
Remain the problem same PC and same Name and multiple starts. Form this build on the Agent software will look in the Task manager if there is jet a iQMagent process and warn the user.
Resume:
From Build 80082 on even more clients can use the same name if on different IP-address (PC). On top if a customer try to start the agent twice on the same PC a warning message is shown and invite him not to start the second client. Ignore this warning if different users are assigned.
###133374###
Wrong called numbers in Agent view
Status | Assigned |
Id | 147840 |
In the Agent view (list of agent) the number of the last called user could be displayed wrong.
Resolved in Build 80082
Double Groups
Status | Assigned |
Id | 147893 |
If an Agent has assigned the same group in the PBX more times (error condition should never happen) the iQM delete all groups and leaves just one. An error message is reported in the log.
The delete is done only if the group is dynamic, static groups are not touched.
Build 80083
Recall List
Status | Assigned |
Id | 148141 |
If in the iQM Server and/or the iQm Agent client the time format is not set in the hh:mm:ss format the recall list will not be displayed.
Resolved in Build 80084
Build 80085
Status | Assigned |
Id | 148245 |
-\tEven if the feature callback is off the server tries access to the CF causing continuously error events. This could cause delay execution and memory consumption.
-\tIf a name of a group is part of the name of a larger group mismatch occurs. Example: ?MyGroup? and ?MyGroup1? wonït word. Fixed.
-\tWrong display of connected partner. In larger setup the calling party number could be displayed wrong. The PBX send all parties involved in a call with the same call-id, so if a group is called all numbers are transmitted. Fixed.
#148010
#148146
#146471
Hide individual wrap-up
Status | Assigned |
Id | 149895 |
Minor bugs like wrong tooltip text fixed.
If no individual wrap up time is available the relative button will be hided (also in Dashboard remote control)
?Stop iQM Server? was not activated after a restart of the client
###148609###
Build 80093 - New Release
Status | Assigned |
Id | 150713 |
Ldap Name resolution sometimes failed even if calls are sufficient long in the WQ. Quick answers from the Agent will cause no number display on the iQM Agent main view. ###148615###
Keyboard Activity detection will fail on newer Windows Versions, just Mouse events will trigger. MS changes the key value form integer to short format. ###150062###
The Speed-dial keys won?t work if no secondary screen is available.
The iQM-Server Version is available just as an unofficial Build. ###146435###
Agent View shows agents in group and Afgent list hide unreg Agents
Status | Closed |
Id | 122718 |
The Agent view shows also the number of agent in the group, not just the ready agent.
In the agent setup can be switched on or off the display of unregistred agent in the agent list.
Build 80023
iQM automatic excel report just for queue
Status | Closed |
Id | 123763 |
From Build 8.0025 on in the setup can be selected if the automatic excel report using exchange contains the waiting queue data and the agent data or just one of the two statistics.
see also ###119792###
Agents can be booked in/out group
Status | Closed |
Id | 124994 |
If enabled in the agent setup an agent can also log in/out in the group any other agent. So a supervisor can enlarge or stretch the group in any moment. To do these just do a double click on the status cell of the agent.
This feature is also available in the iQM server Agent view (without doing any setup). Note that there is a delay between the double click and the effective switching (some seconds).
If this feature is just requested for the agent just the agent version has to be updated, if also in the server Agent view the switching is requestet also the server version must be updated.
Available from build 80033 on.
Mobile Agents
Status | Closed |
Id | 126772 |
There is a new option in the setup, ?Allow Agent Forking? : If checked an Agent can even be a not registered Phone, if a Forking e164 destination is configured in this user object the iQM consider that Agent like a registered one. So if he is in the group he will become calls, and the counter ?ready? will also count hose dummy forking extension. On start up anyway the error ?no registered Phone? appears (the triangle in the agent count), to avoid that switch on ?No Unreg Warning?. In the Agent list instead ?UREG!? a ?UNREG/FORK? is displayed if idle. Wrap up etc. will work like on a ?normal? Agent user.
Fixed in Build 80039, See also ###124378###
Hourly Queue Status
Status | Closed |
Id | 127589 |
See
http://wiki.innovaphone.com/index.php?title=Reference9:Concept_PBX-QueueMonitor#Hourly_Queue_Status [^]
for details.
Requires build 80041 or higher
See also ###127258###
Enhanced Agent Recall list
Status | Closed |
Id | 132073 |
The list of the calls given up in the WQ is now updated in a different way. Same numbers (the same external user calls more than one time and gives up) are stored just in one line, the date/time of the latest call is displayed. If all 20 positions are full the iQM will overwrite first the jet recalled positions.
Each line can be cleared (deleted) even manually.
In the Agent view a threshold for free positions can be inserted (from 1 to 20). If the number of free positions goes under this threshold a warning triangle is displayed near the counter of missed calls in the list and the border of the counter becomes red.
See also ###103735###
Agent Group in/out just for calls from the WQ
Status | Closed |
Id | 142820 |
Build 80059
###142493###
Agent will be checked out from the group only if the call was originated from the Waiting Queue (previous version also if an agent was called directly).
Full path to CF - Build 80070
Status | Closed |
Id | 145031 |
From Build 80070 on it is also possible indicate the entire path in an additional field.
###144694###
New Feature Colored Agent/Comand line/Remote control
Status | Closed |
Id | 146148 |
Build 80074
See:
http://wiki.innovaphone.com/index.php?title=Howto:IQM_Colour_Agent_Table
http://wiki.innovaphone.com/index.php?title=Howto:IQM_command_line_arguments
http://wiki.innovaphone.com/index.php?title=Howto:IQM_remote_control
iQM as a Service
Status | Assigned |
Id | 146652 |
Requires Build 80075 or higher
Login Counter
Status | Assigned |
Id | 146664 |
Build 80077
When an agent answers a call and an individual or general wrap up is switched on, the agent is immediately logged out from the group. This is done because checking out the Agent at the end of a call can cause wrong status if heavy traffic is on the PBX. A possible even small delay in checking out just at the end of the call can force a call to the agent and no wrap up is observed.
This changes in the previous builds changes also the meaning of the counter ?Logged Agents?, because if an agent answers a call he is immediately booked as not logged.
Some customers want know in any moment haw many agents are logged excepted the agents in ?real? wrap up time. This build will do that and not count down the logged agent number after answering a call (even if they are technically no more in the group?), just if the agent is in the real wrap up.
On top the main iQM window shows a counter that summarized logged and agent in wrap up, therefore at a glance the number of ?active? agents in the group is displayed.
Even in the Agent view the behaviour of the logged counter is modified as described. In the Dashboard view an additional counter and graphical bar is displayed showing the logged user (like the new counter in the main display).
###142493###
Build 80071 New Feature
Status | Assigned |
Id | 147389 |
- http://wiki.innovaphone.com/index.php?title=Howto:IQM_LDAP#Enhanced_Queue_display
http://wiki.innovaphone.com/index.php?title=Howto:IQM_Agent_Hot-desking:
-Automatic log in/out if iQM Server is stopped
-Login/out if registrations change
-Following myPBX
http://wiki.innovaphone.com/index.php?title=Reference9:IQM_Agent_Setup:
-Allow login/out on other Agents
-Swap DD/MM
-Disable Check in/out buttons
-Hide abandoned/recall list
-Hide unregistered Agents
-Colour Agent table
-Minimized just Main View
-Threshold Warning missed Calls
-Work as iQM Admin
-Stop iQM Server
-Sound file
-Login as Start-up
-Logout at Stop
-Logout if not registered
-Login if registered again
-Launch installed myPBX
Call Back Requests without drive mapping
Status | Assigned |
Id | 147447 |
Up build 80081 there is no more drive mapping, the access to the CF is done via http.
###146591###
iQM Agent speed dial key
Status | Assigned |
Id | 148541 |
See relative Wiki article
iQM on Large PBX
Status | Assigned |
Id | 148593 |
-
CFU and Wrapup form WQ
Status | Assigned |
Id | 150788 |
If an Agent set a CFU and in the setup of the WQ in the PBX the flag ?CFU disables Operator? is checked the iQM consider the agent not in Group (even he is a member). The feature cannot be switched during operation because the iQM read out the WQ parameter just during start up. If the flag is not set in the PBX the iQM works without taking care of the CFU. ###149363###
If in the PBX the flag ?Set Operator Presence? is checked the iQM will no longer activate the internal wrap up but following the Queue wrap up. The individual wrap up and switching on/off the wrap up is disabled. The warp up time is synchronized with the PBX, so if the time is modified in the PBX the iQM will follow. The Dash-Bord will also following that operational mode. Please note that for a complete correct operation also the flag ?Presence disabled Operator? has to be switched on.
If the flag is not checked in the PBX the iQM works using internal warp out as before. ###146471###
Build 80094