Howto:MidaIVR - Mida Solutions - 3rd Party Product: Difference between revisions
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MidaIVR is an open and flexible platform for Voice and IVR (Interactive Voice Responder) applications development in VOIP (H323 , SIP) networks. | |||
MidaIVR is an open and flexible platform for | |||
The main features provided by the MidaIVR suite are listed below. | |||
*Flexible and configurable IVR generation | |||
*Easy to use WEB interface for IVR customization | |||
*Voice file Replay and DTMF tones management, | |||
*Call Transfer to a different telephone number or hunt group | |||
*Call Conferences, bridging and call forwarding | |||
* Voice messages Recording and Listening | |||
*Working Time and Holidays configuration | |||
**Different Messages and Time Schedule based on service type, i.e in case of offices in different locations | |||
*Custom Voice application implementation | |||
**Market leader TTS and ASR technologies integration, enabling Voice Recognition and Speech Generation capabilities | |||
==Version== | ==Version== |
Revision as of 14:19, 8 November 2007
Product Name
MidaIVR, product page
Certification Status
Category
Category:RecProd Call Center Applications
Functions
MidaIVR is an open and flexible platform for Voice and IVR (Interactive Voice Responder) applications development in VOIP (H323 , SIP) networks.
The main features provided by the MidaIVR suite are listed below.
- Flexible and configurable IVR generation
- Easy to use WEB interface for IVR customization
- Voice file Replay and DTMF tones management,
- Call Transfer to a different telephone number or hunt group
- Call Conferences, bridging and call forwarding
- Voice messages Recording and Listening
- Working Time and Holidays configuration
- Different Messages and Time Schedule based on service type, i.e in case of offices in different locations
- Custom Voice application implementation
- Market leader TTS and ASR technologies integration, enabling Voice Recognition and Speech Generation capabilities
Version
1.2.3
Vendor
Description
The main features provided by the MidaIVR suite are listed below.
- Voice messages Recording and Listening
- Voice file Replay and DTMF tones management,
- Easy to use WEB interface for voice messages personalization
- Call Transfer to a different telephone number or hunt group
- Call Conferences, bridging and call forwarding
- Working Time and Holidays configuration: Different Messages and Time schedule may be configured based on service type, i.e in case of offices in different locations
- Custom voice application implementation, using market leader TTS and ASR technologies integration
Competitive Analysis
MidaIVR provides unique features when compared to similar products:
- Easy and aggressive pricing licensing model, based on number of Voice Channels required
- Very easy to use WEB User Interface: with SmartIVR your customer is totally independent and he may create and maintain its IVR without specific skills
- Mida experience to create any custom IVR the customer needs: with the AdvancedIVR option, Mida will implement, install and put in service any specific solution according to your customer requirements
- Text To Speech technology integration
- Localization and multilanguage support
Remarks
Howto:MidaIVR - Mida Solutions - Testreport
Pricing
Contact
Marco Cortese | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Mida Solutions | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
via Vigonovese, 115 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
35127, Padova | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Tel: | +39 049 762 9752 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Fax: | +39 049 870 8721 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Mail: | marco.cortese@midasolutions.com |