Howto:MidaIVR - Mida Solutions - 3rd Party Product

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Contents

Product Name

MidaIVR

Certification Status

Image:Recprod.PNG The tests for this product have been completed and it has been approved as a recommended product (Certification document).

Testing of this product has been finalized December 1st, 2007.

Category

Inbound-/Outbound Call Center Applications, incl. Automated Call Distribution and IVR

Functions

  • Configurable IVR
  • Easy to use WEB user interface
  • Call Transfer, Call Conferences, Bridging and Call Forwarding
  • ASR and TTS

Version

1.5.2

Vendor

http://www.midasolutions.com


Description

MidaIVR is one product of the powerful Mida i-Suite. Mida i-Suite is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances. The following Mida i-Suite products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling. Please refer to the related Wiky article for more information on the other products.

MidaIVR is an open and flexible platform for Voice and IVR (Interactive Voice Responder) applications development in VOIP (H323, SIP) networks. It allows easy and fast development of customized solutions of Voice and IVR applications.

MidaIVR performs voice and touch tones detection during a normal extension call. The IVR system can respond with pre-recorded or dynamically generated audio to further direct callers on how to proceed. MidaIVR uses the technology leader Loquendo (www.loquendo.com) TTS and ASR tools, enabling the system to have Voice Recognition and Speech Generation capabilities.

MidaIVR consists in two different versions: MidaSmartIVR and MidaAdvancedIVR option.

MidaSmartIVR gives your customer a powerful IVR preconfigured engine, which may be personalized trough an easy to use WEB User Interface. Voice Messages, Time Schedule parameters, IVR behavior in general may be decided and configured when needed directly by your customer by means of this simple interface. All these system parameter may be configured to be different for different services/locations.

In case the application is particularly sophisticated, with the Advanced IVR Option Mida may create the IVR that best fits with your customer needs, providing the solution already installed and working. This is a service Mida is proud to offer, thanks to its more than 10 years of experience in this technology field.

Competitive Analysis

MidaIVR provides unique features when compared to similar products:

  • Easy and aggressive pricing licensing model, based on number of Voice Channels required
  • Very easy to use WEB User Interface: with SmartIVR your customer is totally independent and he may create and maintain its IVR without specific skills
  • Mida experience to create any custom IVR the customer needs: with the AdvancedIVR option, Mida will implement, install and put in service any specific solution according to your customer requirements
  • Text To Speech technology integration
  • Localization and multi language support

Summary

  • easy to use
  • only basic functionality. Additional functions will be customized and implemented by Mida, depending on the customer
  • scalable by using submenues.
  • caller has the option to use DTMF signals or voice recognition for the extension input
  • comparable to innovaphone's Waiting queue object, but with more features

For a detailed analysis of the product please have a look at the Mida i-Suite - Mida Solutions - Testreport.

Pricing

Aggressive prices is a distinctive feature of all i-Suite products.

MidaIVR prices starts from around 1.500€ for the SmartIVR Product (end user prices). Additional options are available on request, depending on needed configuration and features, i.e additional Voice Channels, Advanced IVR Option, TTS Integration.

Contact

Marco Cortese
Mida Solutions
via Vigonovese, 115
35127, Padova
Tel: +39 049 760 185 / +39 049 762 9752
Fax: +39 049 870 8721
Mail: sales@midasolutions.com
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