Howto:Voxtron - Communication Center - 3rd Party Product: Difference between revisions

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Testing of this product has been finalized October, 2011.
Testing of this product has been finalized October, 2011.

Revision as of 18:29, 8 November 2011

Tools clipart.png FIXME: Working in progress

Product name

Voxtron Communication Center

Certification Status

EngineeredProd.png The tests for this product have been completed and it has been approved as a engineered product (Certification document).

Testing of this product has been finalized October, 2011.

Category

Category:RecProd CTI and UMS applications

Category:RecProd Call Center Applications

Functions

  • Web based management
  • CTI function improves employee efficiency
  • Distributes contacts (calls, emails, faxes, web-chats, documents, Web 2.0 information) to appropriate persons within the organization
  • Distinguishes between direct (personal) and routed (to a pool of employees) communication
  • Skill-Based Routing (SBR)
  • Is based on the Voxtron Universal Queue (UQ) principle
  • Provides Business Intelligence (BI) information
  • Offers powerful Software Development Kits (SDK) for integration within the existing IT infrastructure
  • Reporting and Statistics
  • Recording
  • Speech Portal
  • Wallboard and Dashboards
  • Presence
  • Outbound Campaigns
  • Proprietary IVR Application Development toolkit (refer to Axxium)
  • Voxtron VoiceXML Engine

Version

IVR:

  • 7.0.22

CC:

  • 7.0.33

CTI:

  • 5.0.14

Vendor

Voxtron

Description

  • Voxtron Communication Center is the multimedia customer interaction solution of Voxtron. It provides call and contact center functionality for companies in different business areas, such as trade, industry, finance, energy, government,...
  • Voxtron Communication Center is available in 2 editions. The Express version serves the needs of small to medium sized companies (SMEs) while the Enterprise edition is developed for the enterprise market. Voxtron Communication Center offers a very straightforward, web-based administration and configuration.
  • Even the most complex installations can be deployed in a short time and can be managed and maintained with little effort using the Web Management and the IVR Application Development toolkit (Axxium).
  • To control PBX phones it uses TAPI and for receiving/make calls at IVR it uses IP Trunking with XCAPI or ISDN PC Cards.


Pricing

The software offers a unique and innovative licensing model that answers the most diverse requirements - More information Click Here


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