Howto:Voxtron - Communication Center - 3rd Party Product: Difference between revisions
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* Web based management | * Web based management | ||
* CTI | * CTI | ||
* Distributes contacts (calls, emails, faxes, web-chats, documents, Web 2.0 information) | * Distributes contacts (calls, emails, faxes, web-chats, documents, Web 2.0 information) | ||
* Distinguishes between direct (personal) and routed (to a pool of employees) communication | * Distinguishes between direct (personal) and routed (to a pool of employees) communication | ||
Line 40: | Line 40: | ||
* Provides Business Intelligence (BI) information | * Provides Business Intelligence (BI) information | ||
* | * Software Development Kits (SDK) for integration within the existing IT infrastructure | ||
* Reporting and Statistics | * Web Reporting and Statistics | ||
* Recording | * Recording |
Revision as of 11:18, 11 November 2011
Product name
Certification Status
The tests for this product have been completed and it has been approved as a engineered product (Certification document).
Testing of this product has been finalized October, 2011.
Category
Category:RecProd CTI and UMS applications
Category:RecProd Call Center Applications
Functions
- Web based management
- CTI
- Distributes contacts (calls, emails, faxes, web-chats, documents, Web 2.0 information)
- Distinguishes between direct (personal) and routed (to a pool of employees) communication
- Skill-Based Routing (SBR)
- Is based on the Voxtron Universal Queue (UQ) principle
- Provides Business Intelligence (BI) information
- Software Development Kits (SDK) for integration within the existing IT infrastructure
- Web Reporting and Statistics
- Recording
- Speech Portal
- Wallboard and Dashboards
- Presence
- Outbound Campaigns
- Proprietary IVR Application Development toolkit (refer to Axxium)
- Voxtron VoiceXML Engine
Version
IVR:
- 7.0.22
CC:
- 7.0.33
CTI:
- 5.0.14
Vendor
Description
- Voxtron Communication Center is the multimedia customer interaction solution of Voxtron. It provides call and contact center functionality for companies in different business areas, such as trade, industry, finance, energy, government,...
- Voxtron Communication Center is available in 2 editions. The Express version serves the needs of small to medium sized companies (SMEs) while the Enterprise edition is developed for the enterprise market. Voxtron Communication Center offers a very straightforward, web-based administration and configuration.
- Even the most complex installations can be deployed in a short time and can be managed and maintained with little effort using the Web Management and the IVR Application Development toolkit (Axxium).
- To control PBX phones it uses TAPI and for receiving/make calls at IVR it uses IP Trunking with XCAPI or ISDN PC Cards.
- Testreport results at - Voxtron Communication Center - Testreport
Pricing
The software offers a unique and innovative licensing model that answers the most diverse requirements - More information Click Here