Howto:Voxtron - Communication Center - 3rd Party Product: Difference between revisions

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* Even the most complex installations can be deployed in a short time and can be managed and maintained with little effort using the Web Management and the IVR Application Development toolkit ([http://www.voxtron.com/products/axxium/ Axxium]).
* Even the most complex installations can be deployed in a short time and can be managed and maintained with little effort using the Web Management and the IVR Application Development toolkit ([http://www.voxtron.com/products/axxium/ Axxium]).


* For CTI control of PBX Phones TAPI is used and for receiving/make calls between PBX and IVR it uses XCAPI for SIP/H.323 Trunking or ISDN PC Cards.
* For CTI control of PBX Phones TAPI is used and for receiving/make calls between PBX and IVR it uses XCAPI for SIP/H.323 or ISDN (ISDN PC Cards) trunking.




Revision as of 11:59, 28 November 2011

Tools clipart.png FIXME: Working in progress

Product name

Voxtron Communication Center

Certification Status

EngineeredProd.png The tests for this product have been completed and it has been approved as a engineered product (Certification document).

Testing of this product has been finalized October, 2011.

Category

Category:RecProd CTI and UMS applications

Category:RecProd Call Center Applications

Functions

  • Web based management
  • CTI
  • Distributes contacts (calls, emails, faxes, web-chats, documents, Web 2.0 information)
  • Distinguishes between direct and routed communication
  • Skill-Based Routing (SBR)
  • Is based on the Voxtron Universal Queue (UQ) principle
  • Provides Business Intelligence (BI) information
  • Software Development Kits (SDK) for integration within the existing IT infrastructure
  • Web Reporting and Statistics
  • Recording
  • Speech Portal
  • Wallboard and Dashboards
  • Presence
  • Outbound Campaigns
  • Proprietary IVR Application Development toolkit (refer to Axxium)
  • Voxtron VoiceXML Engine

Version

IVR:

  • 7.0.22

CC:

  • 7.0.33

CTI:

  • 5.0.14

Vendor

Voxtron

Description

  • Voxtron Communication Center 11 is the new multimedia customer interaction solution from Voxtron. Thanks to its uniquely designed modular architecture, it addresses the needs for SMEs as well as large enterprises.
  • Voxtron Communication Center 11 allows easy configuration and administration thanks to one administration center (Web Center).
  • With Voxtron Communication Center 11, you can choose between two unique licensing models. Or you choose for the Routed Multimedia Contacts (Pay Per Use) package or you choose for the Interaction Login Units (licenses per agent).
  • Voxtron Communication Center 11 enables 4 different types of customer interaction: Calls, Faxes, Emails and Web Chats.
  • Even the most complex installations can be deployed in a short time and can be managed and maintained with little effort using the Web Management and the IVR Application Development toolkit (Axxium).
  • For CTI control of PBX Phones TAPI is used and for receiving/make calls between PBX and IVR it uses XCAPI for SIP/H.323 or ISDN (ISDN PC Cards) trunking.


Voxtron - Communication Center - 3rd Party Product 1.png



Pricing

The software offers a unique and innovative licensing model that answers the most diverse requirements - More information Click Here


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