Howto:Troubleshooting WLAN Problems with IP72
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Applies To
This information applies to
- IP72
innovaphone Firmware V8hotfix2 and later
Check the Domain
A typical problem arises with access points not supporting IEEE 802.11d - World Mode. Although the WLAN seems to be correct, there is no connectivity. Without world mode support, the IP72 must be configured manually to country of usage through Menu -> Administration -> WLAN-Advanced.
Show WLAN/Call status information on IP72 display
1. Place IP72 into USB charger
2. Log into command interface (default login : admin,ip72)
usbload.exe interactive
3.
config change PHONE FORMS /state-information config activate
The bottom line showing e.g. -42,13,02 contains following information:
- RSSI -42dBm,
- channel 13
- 0 for idle mode (0 - idle, 1 - connecting, 2 - call active)
- 2 for long doze (0 - active wlan, no power save, 1 - short doze, 2 - long doze)
During a call, the status line shows RTCP information for local/remote endpoints.
e.g. 85,5,0/100,2,1 for
- Roundtrip delay in ms (85)
- Interarrival jitter in ms (5)
- Packet Loss (0)
4. remove state information by resetting phone or alternatively
config change PHONE FORMS config activate