Howto13r1:Access Voicemail Files

Applies To

This information applies to

• v13r1sr10 and up

More Information

This article documents how to access voicemail related files such as personal announcements and custom voicemail-xml-scripts used in the V13-VoicemailAPP.

File Types

Personal Data

Personal voicemail data such as announcements are located within the VoicemailAPP-filesystem and are accessible via WebDAV by use of an appropriate client (e.g. WinSCP).

Here's a step-by-step guidance how to access those data by use of WinSCP:

• open WinSCP WebDAV client
• create a new network connection
• use protocol: WebDAV
• use encryption: TLS
• use Host: AppPlatform (e.g. "apps.system.tld")
• step to Advanced section
• at environment/directories add: <system>/voicemail_<country>/vm_files
• Save access profile and connect with the credentials "instance_name" and "instance_password"

• If the "instance_password" is unknown, it can be viewed and may be changed via the PBX manager and the according AP voicemail plugin.

Now one can find the user directories with the corresponding sub-directories (personal, store) and copy encoded personal greetings to these locations.

Global Data

Global voicemail data such as voicemail-xml-scripts and announcement are located within the AppPlatform-filesystem. Following a step-by-step guidance on how to access and manipulate those data:

1. step to AppStore & download the currently use voicemail-package (e.g. VM-DE)
2. unpack the webbuild.zip, step inside to the deepest level and also unpack httpfiles.zip
3. move/change/edit the contents (e.g. replace announcements by your own, add further xml-files, ...)
   • Note: no subfolders are allowed and interpreted upon processing
4. zip again the whole folder httpfiles
5. Step to Apps-App main menu bar, select "Settings" and enable "Developer Mode"
6. Select the installed voicemail-app, stop it and choose "App-Upload" in top menu bar
7. In new window, via "+Add Files" the changed httpfiles.zip can be uploaded
   • Note: upon data upload or VoicemailAPP-update via AppStore, any yet existing data get lost
8. Address the own xml within a new instance and the associated VM object by use of an https-path

Use your own voicemail files with the voicemail-App in custom mode

Starting with V13r1sr10, voicemail can be operated in custom mode.

This mode provides a dedicated static WebDAV folder "custom" within the app-center to store own made voicemail files.

Content of this folder will not be changed by reset or update.

The feature is activated via option "Custom" at PBXManager/Voicemail-Setup

Following a step-by-step description on how to access and load data into the custom-folder:

1. open WinSCP WebDAV client
2. create a new network connection
3. use protocol: WebDAV
4. use encryption: TLS
5. use Host: AppPlatform (e.g. "apps.system.tld")
6. step to Advanced section
7. at environment/directories add: /<system>/voicemail_<country>/custom
8. Save access profile and connect with the credentials in PBX Manager->Voicemail AP->Settings
9. Upload a fully VM (scripts and announcements e.g. a full httpfiles.zip (unpacked) )
10. move/change/edit the contents (e.g. replace announcements by your own, add further xml-files, ...)
    • Note: no subfolders are allowed and interpreted upon processing
    • Note: The data does not get lost after update
    • The Link to the new vm.xml has changed automaticly after the activation of the option "Custom".
    • In the folder "custom" a sub folder "vm_files" with user-dedicated sub-sub-folder is created when the voicebox is called for the first time by the user itself.

Related Articles

• Course13:IT_Connect_-_13_Design_of_the_Application_Platform#Create_a_new_App_Service_Instance
• Howto:V13_Create_a_second_Voicemail